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Show Results For
- All HBS Web
(1,622)
- People (4)
- News (265)
- Research (1,099)
- Events (9)
- Multimedia (2)
- Faculty Publications (390)
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- 01 Dec 2022
- News
Case Study: Your Call Is Important to Us
by research. We know that the quality of the voice is a big driver in how much the end user enjoys the experience,” he says. The solution started to take shape during Sambvani’s tenure at Spotify, where he worked as a data scientist just... View Details
- 01 Jun 2005
- News
Do You Speak Business?
with certain production processes but also in backroom functions such as quality assurance and control. In addition, multinationals have been increasingly pressed to move toward international norms in the... View Details
Keywords: Garry Emmons
- 01 Jun 2010
- News
Michael Depatie
differentiated product in a commoditized business, even if it’s becoming less so through competition. Some of the stuff we do is fun, and whimsical, so it makes good copy. The media reports on our tall beds for tall people, our “Guppy... View Details
- 01 Feb 2001
- News
Books
upsetting the West's conventional wisdom about the reasons for Japan's success, Porter and his coauthors emphasize that Japanese practices such as total quality and continuous improvement were valuable additions to U.S. industry. But, as... View Details
- 01 Jan 2006
- News
William H. Donaldson, MBA 1958
Securities and Exchange Commission. Underlying this array of prominent positions are qualities that have long been constants in Donaldson’s life: an affinity for entrepreneurial leadership, a penchant for problem solving, and a dedication... View Details
- 25 Feb 2020
- News
Case Study: The Credit Bureau
company Mobley to offer an alternative: an affordable way to furnish a home with stylish, quality pieces with a lease of 3 to 12 months, without the burden of ownership. Mobley’s entrée to the $230 billion market for furniture and home... View Details
- 01 Mar 2005
- News
In the Blood
gamble. So there are different ways to get into the game.” In addition to offering close personal attention and care, Clay limits the size of a stallion’s “book,” selecting a limited number of quality mares from those that have applied... View Details
- 01 Oct 2002
- News
Jeremiah P. Murphy, Jr.
the Coop, the focus on books is true to the store's original charter. Founded by a group of thrifty Harvard undergrads who felt Cambridge merchants were charging too much for books and firewood, the Coop has over the years provided the Harvard and MIT communities with... View Details
- 17 Dec 2024
- News
Solving the Underemployment Crisis
second one is quality coaching. For most learners who grow up in a highly educated, affluent family, they get most of what they need to know about education and career pathways just around the dinner table. But for those who grow up in... View Details
- 31 Mar 2023
- News
How Can We Solve the Teacher Shortage Crisis?
labor-market forces that have to do that, that are driving that. But the net result is, we've created quicksand for ourselves, where we don't have enough quality people entering the classroom. And so then we try to legislate the floor. We... View Details
- 01 Dec 2013
- News
Curing Health Care
model." “The markets for everything from cars to books to food benefit from customers who are informed about the price and quality of products before making their purchases. While such consumerism has been... View Details
- 01 Sep 2011
- News
Water for Life
development, we strongly believe that the delivery of water and sanitation services to the city of Manila significantly affects the quality of life of the public, especially those in marginalized communities. This opportunity to have a... View Details
- 01 Oct 2002
- News
Faculty Research Symposium
organizational properties of each team, measuring factors such as leadership behaviors of nurse managers; adequacy of training, information, and equipment; team characteristics (stability, composition, quality of relationships, and... View Details
- 01 Mar 2003
- News
All in a Day's Work
results in a short period of time. One of the biggest surprises at HBS, Oakes remarks, was learning about the creative aspects of financing — an important tool in her current role at BCC. “Part of our focus is on crafting innovative financial View Details
- 01 Dec 2012
- News
Taking Time to Make Time
eyeshades) to dealing with employees' mistakes ("No matter how spectacularly the project flopped, don't attack the person"). Classic productivity books often focus on time management, but Extreme View Details
Keywords: Time management
- 01 Jun 1998
- News
Long-Term Interest: Bill Crozier, a Banker Pegged to the Customer
employee job security may hurt some services businesses. "It seems to me that job security is a major element in employee productivity," he comments. "If staff members spend a lot of time worrying whether their jobs will be there tomorrow, View Details
Keywords: Eileen K. McCluskey
- 01 Sep 2007
- News
Riding It Out
of hundreds and perhaps thousands of dogs and cats (the numbers remain unclear, as there is no centralized database of such information). While the situation was uncertain, there was some concern that a production run of SmartPak’s... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
Heskett as "a chain of relationships involving customer loyalty; customer satisfaction; the value of goods and services delivered; the quality of the process; and employee loyalty, satisfaction, productivity, and support." The results of... View Details
Keywords: Susan Young
- 01 Sep 2008
- News
Is Market Capitalism Headed for Trouble?
disparity of wealth and income in many countries and across regions. In turn, they thought these gaps could lead to populist politics that would adversely affect the conduct of capitalism. A second major concern was that our productive... View Details
- 01 Mar 2005
- News
A Primer on Patents
time, examiners were rewarded for issuing more patents, since that brought in more money. The quality of examiners’ work decreased accordingly. This change, combined with the creation of the CAFC, put sand in the system. Patents became... View Details