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- All HBS Web
(415)
- News (92)
- Research (236)
- Events (1)
- Multimedia (1)
- Faculty Publications (85)
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- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
whereas South Korea has 216 cases per million. "South Korea created a vast number of testing sites, which included not only big hospitals but local clinics and public health care facilities." What South Korea teaches us is that proactive... View Details
- 21 Oct 2014
- First Look
First Look: October 21
suggest that proactive punctuated change can be effectively managed through an engineered social process designed and led by the senior leadership team. Where reactive punctuated change is driven by crisis... View Details
Keywords: Sean Silverthorne
- 19 Apr 2011
- First Look
First Look: April 19
the firm's predictions. Students develop programs to reduce churn post hoc and then reengineer the company's marketing, selling, and customer relationship management processes to View Details
Keywords: Sean Silverthorne
- 12 Nov 2021
- Op-Ed
Can Our Parenting Struggles Make Us Better Leaders?
they have an obligation to work proactively to further the company’s mission. Alaska Airlines, likewise, has become one of the most successful and well-regarded airlines by giving its frontline workers much more control over customer... View Details
- 19 Dec 2006
- First Look
First Look: December 19, 2006
on two validation databases. The results suggest several important findings. First, methods do matter. The differences observed in predictive accuracy across submissions could change the profitability of a churn View Details
Keywords: Sean Silverthorne
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
therefore establish a "relationship" that allows them to maintain contact with their customers over the long term. Recognizing this new reality and dealing with it proactively is the single most important dimension of enterprise... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 29 May 2013
- Research & Ideas
Faculty Symposium Showcases Breadth of Research
buyout. Others maintain that PE fund managers are better at managing firms and making them more efficient than many corporate executives. Josh Lerner, the Jacob H. Schiff professor of investment banking at... View Details
- 19 Sep 2018
- Sharpening Your Skills
Say Again? Uncommon Advice for Common Business Problems
Excellence Comes From Saying No Why it's better to be excellent at one thing than good at everything. Introverts: The Best Leaders for Proactive Employees Think effective leadership requires gregariousness and charisma? Think again.... View Details
Keywords: by Sean Silverthorne
- 10 Aug 2016
- Research & Ideas
Prospective Students Steer Clear of Schools Rocked by Scandal
coverage—which has led a number of colleges to take proactive steps that prevent future problems. Schools have made serious attempts to better understand the nature and extent of the problem, as well as to explore solutions ranging from... View Details
- 05 Jul 2004
- Research & Ideas
Radical Change, Entrepreneurial Opportunity
Mary Tripsas, Assistant Professor in the Entrepreneurial Management unit at Harvard Business School, is interested in how radical technological change transforms industries, and how such change affects established firms and creates... View Details
- 28 Jun 2017
- Research & Ideas
Minimum Wage Hikes Drive (Lousy) Restaurants Out of Business
restaurants awarded five stars on the popular Yelp review service managed to carry on business as usual, despite a $1 increase in the minimum wage. But restaurants with a mediocre 3.5-star rating didn’t fare as well; the same $1 wage... View Details
- 20 Aug 2024
- Book
Why Competing With Tech Giants Requires Finding Your Own Edge
within your own ecosystem, you can become more proactive in harnessing their resources, such as data and infrastructure, for innovation and growth. In today’s digital age, it isn’t daunting to utilize resources from tech giants to fuel... View Details
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
productivity and quality of care can be increased by uncovering organizational factors associated with operational failures so that hospitals can reduce the frequency with which these failures occur. Research by Anita L. Tucker and colleagues. View Details
Keywords: by Staff
- 11 Aug 2009
- First Look
First Look: August 11, 2009
their size in their fourth year, while churning entrants were no larger. Our results suggest that the banking deregulations had two distinct effects on the product market. On the one hand, they allowed entrants to compete more effectively... View Details
Keywords: Martha Lagace
- 25 Feb 2020
- Research & Ideas
For Migrant Workers, Homesickness Can Reduce Productivity
more important, Choudhury says, as people increasingly choose to live and work close to where they grew up, often foregoing economic opportunity to do so. “Vacation flexibility means being able to go to your manager and say this is when I... View Details
Keywords: by Kristen Senz
- 18 Nov 2014
- First Look
First Look: November 18
Publications November 2014 Wiley Encyclopedia of Management Management as a Profession By: Khurana, Rakesh, and Eric Baldwin Abstract—No abstract available. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 28 Sep 2015
- Research & Ideas
Six Lessons from Mobile Money Ventures in Developing Countries
Telesom ZAAD initially made mobile money services free and managers focused on customer acquisition and training employees to effectively explain the service to prospective customers. In addition to gaining indirect revenue from a... View Details
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
instruments intended for worst-case scenarios. If you’re an OldCo leader looking to proactively manage defection risk, you should: Stay close to your teams. Pre-pandemic, office culture functioned as a kind... View Details
- 06 Nov 2017
- Research Event
Who is Responsible for the Future of Cities?
Worldwide Week global engagement initiative, the panel featured experts from the design, planning, technology, transportation, and business communities. "The question is not so much whether cities can survive, but whether their growth can be View Details
Keywords: by Carmen Nobel
- 11 Sep 2006
- Research & Ideas
Negotiating When the Rules Suddenly Change
action. For them, a mediocre decision is better than wavering. Applied to negotiation, being proactive allows a firsthand reading of the market and gives you a key role in shaping how the game evolves. As soon as the new CBA was in place,... View Details