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  • September 2021 (Revised December 2021)
  • Case

Telepass: From Tolling to Mobility Platform

By: Chiara Farronato, Stefano Denicolai and Sarah Mehta
Telepass, until very recently the sole processor of electronic toll payments on Italy’s highways, has ambitions beyond tolling. Since the mid-2010s, the company has been expanding into adjacent services. In 2017, Telepass launched TelepassPay—a mobile payment... View Details
Keywords: Mobile Payment; App; Mobility Services; Analysis; Change; Change Management; Transformation; Transition; Innovation and Invention; Strategy; Information Technology; Mobile and Wireless Technology; Transportation; Transportation Networks; Value; Value Creation; Consumer Behavior; Technology Industry; Transportation Industry; Insurance Industry; Europe; Italy; Milan
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  • May 2021
  • Teaching Note

Michelin: Building a Digital Service Platform

By: Sunil Gupta
Teaching Note for HBS Case No. 520-061. View Details
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  • October 2024
  • Article

Strategic Decision Making at Platform Transitions: The Case of Nokia (2010-2011).

By: Timo O. Vuori and Michael Tushman
We studied Nokia’s decision to adopt the Windows platform in 2011 to induce new theory on the emotional dynamics of incumbent firms’ strategic decision making at platform transitions. We find that platform companies’ entry into an established industry activates a... View Details
Keywords: Emotions; Technology Adoption; Corporate Strategy; Transition
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  • 24 Sep 2021
  • News

A Labor Movement for the Platform Economy

Keywords: Gig economy; gig workers
  • 14 Jan 2021
  • Working Paper Summaries

Dog Eat Dog: Measuring Network Effects Using a Digital Platform Merger

Keywords: by Chiara Farronato, Jessica Fong, and Andrey Fradkin
  • 24 Oct 2023
  • Research & Ideas

When Tech Platforms Identify Black-Owned Businesses, White Customers Buy

Generations of Black business owners have had to fight discrimination to prosper in America, but a new study suggests that these entrepreneurs are now gaining more support in parts of the country when they make their presence known. The study, coauthored by Harvard... View Details
Keywords: by Jay Fitzgerald; Food & Beverage
  • 21 Apr 2016
  • News

Online Media Is Tested When Social Platforms Come to Town

  • Web

Harvard Business School Online Courses & Learning Platforms

Choose a subject area: Digital Transformation Marketing Business Essentials Leadership & Management Entrepreneurship & Innovation Strategy Finance & Accounting Business in Society Now Offering Launching Tech Ventures On-Demand – Start Anytime On Demand Launching Tech... View Details
  • May–June 2021
  • Article

Capturing Value in Platform Business Models that Rely on User-Generated Content

By: Hemang Subramanian, Sabyasachi Mitra and Sam Ransbotham
Business models increasingly depend on inputs from outside traditional organizational boundaries. For example, platforms that generate revenue from advertising, subscription, or referral fees often rely on user-generated content (UGC). But there is considerable... View Details
Keywords: Business Model; Network Effects; Mergers and Acquisitions; Valuation; Risk and Uncertainty
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  • 29 May 2019
  • News

A Study of More Than 250 Platforms Reveals Why Most Fail

  • 03 May 2022
  • News

3 Obstacles to Globalizing a Digital Platform

  • 04 Feb 2013
  • News

Facebook’s the Winner in the Platform Hunger Games

  • 21 Jun 2019
  • News

When Tech Companies Compete on Their Own Platforms

  • November 2020
  • Article

Disrupting the Disruptors or Enhancing Them? How Blockchain Re‐Shapes Two‐Sided Platforms

By: Daniel Trabucchi, Antonella Moretto, Tommaso Buganza and Alan MacCormack
The importance of platform‐based businesses in the modern economy is growing continuously and becoming increasingly relevant. Specifically, the deployment of digital technologies has enhanced the applicability of two‐sided business models, enabling companies to act not... View Details
Keywords: Blockchain; Two-Sided Platforms; Business Model; Innovation and Invention; Technological Innovation
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    Repositioning and Cost-Cutting: The Impact of Competition on Platform Strategies

    We study how platform firms use repositioning and cost-cutting in response to competition, elucidate external and internal factors that constrain or enable these responses, and examine how the firms’ responses affect their performance. Our empirical context is... View Details
    • 30 Jan 2011
    • News

    The Power of the Platform at Apple

    • 24 May 2021
    • News

    A Shared Platform for Communicating Bioethics Concepts

    • 08 Feb 2019
    • Working Paper Summaries

    Platform Systems vs. Step Processes—The Value of Options and the Power of Modularity

    Keywords: by Carliss Y. Baldwin
    • Article

    Spontaneous Deregulation: How to Compete with Platforms That Ignore the Rules

    By: Benjamin Edelman and Damien Geradin
    Many successful platform businesses—think Airbnb, Uber, and YouTube—ignore laws and regulations that appear to preclude their approach. The rule-flouting phenomenon is something we call "spontaneous private deregulation," and it is not new. Benign or otherwise,... View Details
    Keywords: Regulation; Deregulation; Innovation And Strategy; Innovation Strategy; Laws and Statutes; Transportation Industry; Accommodations Industry; Entertainment and Recreation Industry; Media and Broadcasting Industry
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      Frenemies in Platform Markets: Heterogeneous Profit Foci as Drivers of Compatibility Decisions

      We study compatibility decisions of two competing platform owners that generate profits through both hardware sales and royalties from content sales. We consider a game-theoretic model in which two platforms offer different standalone utilities to users. We find that... View Details