Personal and Laundry Services - Publications - Faculty & Research

19 Dec 2023
Research & Ideas

$15 Billion in Five Years: What Data Tells Us About MacKenzie Scott’s Philanthropy

expression of personal beliefs and values. While she is famously private, we know that she values the daily service of people who are less fortunate. As she writes in a 2020... View Details

Keywords: by Matthew Lee, Brian Trelstad, and Ethan Tran

01 Sep 2012
News

Results and Recognition

Appealing Messages David Lindholm (MBA 1959, AMP 100, 1987) If there’s a way to capture the attention and interest of his Class of 1959 Section C classmates, David Lindholm will find it—and he has, through a series of cleverly written... View Details

Keywords: Educational Support Services; Educational Support Services; Educational Support Services; Educational Support Services

26 Feb 2001
Research & Ideas

David, Goliath, and Disruption

of HelloBrain.com Intelligent, handheld devices that hold basic information such as personal calendars and statistics have been around for some time, Schreck reminded the group. The great innovation of the... View Details

Keywords: by Martha Lagace

September 2019 (Revised October 2019)
Case

Bill Connors and The Farm, a Comcast NBCUniversal Innovation Hub (Powered by Boomtown)

By: Linda A. Hill and Eric Mankin

In 2017, Bill Connors, the President of Comcast’s Central Division, launched a startup accelerator in Comcast’s new Atlanta Regional headquarters. Comcast was America's largest cable and internet service provider, having built a profitable business bundling television... View Details

Citation

Educators

Purchase

01 Sep 2004
News

HBS Clubs and Associations

of the Juvenile Justice Fund in Atlanta, which provides resources and services for youth and their families who are involved with the juvenile justice system. “I was able to... View Details

Keywords: Margie Kelley; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations

30 Aug 2021
News

One and the Same

that and, of course, all your ideas end up on the whiteboard, along with everyone else’s,” she told the Sydney Morning Herald. “You become the person facilitating the conversation, and you are the one taking... View Details

Keywords: wage gap; COVID; women; equality; leadership

15 May 2017
Sharpening Your Skills

The Promises and Limitations of Big Data

services firms are using digital information about their customers to offer them a whole new range of customized products under the category of fintech. Cities are using data from Google Street View to guide economic development. View Details

Keywords: by Sean Silverthorne; Financial Services; Financial Services; Financial Services; Financial Services

01 Dec 2022
News

December 2022 Alumni and Faculty Books and Podcasts

resistance many of us feel. Dolly Chugh, award-winning professor of social psychology and author of The Person You Mean to Be, gives us the psychological tools we need to grapple with the truth of our... View Details

01 Sep 2009
News

Heroines and Helping Hands

WuDunn Photo Courtesy Sheryl WuDunn Girls matter — we take that for granted here in the developed nations, and we all expect our daughters, sisters, and wives to make a difference in the world. But take a... View Details

Keywords: Sheryl WuDunn; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools; Arts, Sports, Language, Driving, and Other Schools

01 Nov 2020
Research & Ideas

Good Leadership Is an Act of Kindness

comfort and monitor for signs of distress such as social withdrawal and poor performance. Know when to refer an employee to professionals, suggest Lesley Hammer and Lindsey... View Details

Keywords: by Boris Groysberg and Susan Seligson

Web

Value-Based Health Care - Institute For Strategy And Competitiveness

the current concepts in how health care delivery systems can grow and deliver value-based health care across geography. See All Presentations In The News Course Trains New Army Musculoskeletal Integrated Practice Unit Teams January 2020... View Details

01 Sep 2009
News

Professor, Historian, and Storyteller

surprising to me about the articles generally is how thoughtful they are: They are a real lens and filter for helping people understand the broader importance and reach of a particular View Details

Keywords: News, Library, Internet, and Other Services; News, Library, Internet, and Other Services

17 Jul 2018
First Look

New Research and Ideas, July 17, 2018

economy. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54694 in press Journal of Social and Personal Relationships Valuing Time Over Money Is Associated with Greater Social Connection By:... View Details

Keywords: Dina Gerdeman

16 Nov 2016
Research & Ideas

Turning One Thousand Customers into One Million

prior requests. Very quickly, they learned that cleanliness mattered, so a cleaning and laundry program was created to support the hosts. Trust, they realized, was another issue, so Airbnb Social Connections... View Details

Keywords: by Thales S. Teixeira and Michael Blanding; Retail; Transportation; Accommodations

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

employers’ past transgressions. Generational factors and burnout Leaders must realize that their workers are their greatest assets in their quest to achieve institutional goals. Instead of paying lip service... View Details

Keywords: by Hise Gibson and MaShon Wilson

06 Jul 2012
Working Paper Summaries

Looking Up and Looking Out: Career Mobility Effects of Demographic Similarity among Professionals

Keywords: by Kathleen L. McGinn & Katherine L. Milkman; Legal Services

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

five times faster than the United Breaks Guitars video. The reason, it seemed, was that it spread not from person to person, but by algorithm. It spread because the algorithm noticed that if the song was served to people on TikTok, many... View Details

Keywords: by John Deighton and Leora Kornfeld

Fast Answer

Resources for Investment Management and Financial Analysis

public and private companies, investment firms, capital transactions, and people. Provides sophisticated retrieval and personalization tools to... View Details

15 Dec 2024
News

Alumni and Faculty Books

Edited by Margie Kelley Alumni Books The Power of Imperfect Eating By Kavita Bhatnagar (SELP 11, 2022) Penguin Enterprise Rather than dictating which foods are good or bad, this book weaves together stories that mirror the intricate, emotional, and often imperfect... View Details

Keywords: Publishing Industries (except Internet); Information

13 Jul 2016
HBS Case

How Uber, Airbnb, and Etsy Attracted Their First 1,000 Customers

Customers, all three platforms concentrated on getting the service side of the equation first, customers second. But there’s a catch. “It’s not just the chicken and the egg, you also want to select the right... View Details

Keywords: by Michael Blanding; Service; Service; Service

Publications