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- All HBS Web (385)
- Faculty Publications (87)
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- 26 Mar 2019
- First Look
New Research and Ideas, March 26, 2019
enrolled at centers with biometric monitoring are 25% less likely to interrupt their treatment than those at regular centers—an improvement driven by increased attendance and efforts by health workers and greater protocol adherence by... View Details
Keywords: Dina Gerdeman
- 27 Sep 2016
- First Look
September 27, 2016
critical outputs. Managers use this information to communicate goals up, down, and across their organizations and later to monitor performance against those goals. Using information requires choices about... View Details
Keywords: Sean Silverthorne
- 06 Jan 2011
- What Do You Think?
How Should Management Deal With “Anonymous”?
it "government must be able to monitor and regulate Internet activities that adversely affect people's safety and welfare." Few were convinced that technology itself would provide more than temporary defenses. The use of the... View Details
Keywords: by James L. Heskett
- 07 Dec 2010
- First Look
First Look: Dec. 7
regularly explore together: (1) Who is your primary customer? Have you organized your company to deliver maximum value to that customer? (2) How do your core values prioritize shareholders, employees, and customers? Is everyone in your company committed to those... View Details
Keywords: Sean Silverthorne
- 30 Sep 2008
- First Look
First Look: September 30, 2008
benefit of increased labor is improved quality. The objective of this paper is to examine the effect of labor on profitability through its impact on quality. Since employees at retail stores perform both production-related activities and... View Details
Keywords: Martha Lagace
- 02 Jan 2012
- Research & Ideas
Most Popular Articles of 2011
motivator is our natural tendency to measure our own performance against the performance of others. 2011 Top 10 Working Papers: (# Unique Visitors) What Do CEOs Do? (3,708)... View Details
Keywords: by Staff
- 12 Mar 2019
- First Look
New Research and Ideas, March 12, 2019
successful dual-purpose companies build a commitment to creating both economic and social value into their core activities. This approach, which they call hybrid organizing, includes: setting and monitoring social goals alongside... View Details
Keywords: Dina Gerdeman
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
physical facilities were prepared for. So the team decided to reconfigure the twenty Atlanta branches into three alternative models: Five branches were redesigned as "express centers," efficient, modernistic buildings where consumers could quickly View Details
- 10 Oct 2007
- First Look
First Look: First Look: October 10
corporate confessions presents something of a behavioral paradox. Tasked with monitoring the legality of its own operations, why would firms that identify violations turn themselves in to regulators rather than quietly fix the problem?... View Details
Keywords: Martha Lagace
- 03 Jul 2018
- First Look
New Research and Ideas, July 3, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=54596 Relative Performance Benchmarks: Do Boards Follow the Informativeness Principle? By: Ma, Paul, Jee Eun Shin, and Charles C.Y. Wang Abstract— We examine whether and to what extent... View Details
Keywords: Dina Gerdeman
- 03 Oct 2017
- First Look
First Look at Research and Ideas, October 3, 2017
Reenen Abstract—We investigate the link between hospital performance and managerial education by collecting a large database of management practices and skills in hospitals across nine countries. We find that hospitals that are closer to... View Details
Keywords: by Sean Silverthorne
- 14 Jul 2003
- Research & Ideas
Keeping Your Balance With Customers
the customer has no need to look elsewhere. Therefore, ensuring high-quality service is fundamental. The consumer bank monitored the service levels ("request fulfillment time") for its HVCs, surveyed its customers every six... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 30 Oct 2005
- Research & Ideas
Tuning Jobs to Fit Your Company
exhibit "The Four Spans" provides a summary.) The span of control. The first span defines the range of resources—not only people but also assets and infrastructure—for which a manager is given decision rights. These are also the resources whose View Details
Keywords: by Robert Simons
- 09 Jun 2003
- Research & Ideas
Incentives and Operational Excellence
was rented out and at what price. Rentrak monitored the scanner data and performed audits and spot checks to monitor compliance with the revenue-sharing contracts. Fifty years... View Details
Keywords: by Martha Lagace
- 26 Feb 2008
- First Look
First Look: February 26, 2008
firm to examine how such changes may affect the accumulation of experience within, and the performance of, teams. We find that the level of team familiarity (i.e., the average number of times that each member has worked with every other... View Details
Keywords: Martha Lagace
- 25 Aug 2003
- Research & Ideas
Studying Japan from the Inside
easier for me to approach Japanese companies. However, a small number of companies in the midst of restructuring declined to become the case site and said that they would like us to write cases when their companies' performance has... View Details
Keywords: by Cynthia Churchwell
- 19 Feb 2014
- Research & Ideas
Racist Umpires and Monetary Ministers
discriminate. During the time the researchers investigated, MLB had installed cameras pointed at the strike zone in a third of ballparks as a way of monitoring umpires' accuracy. They found that when cameras were present, umpires made... View Details
- 01 Apr 2014
- First Look
First Look: April 1
benefiting their performance irrespective of whether these decisions negatively affect other profit centers. However, the firm implemented a third system that would potentially lead managers to benefit other profit centers. The firm... View Details
Keywords: Sean Silverthorne
- 01 Dec 2008
- Lessons from the Classroom
How Many U.S. Jobs Are ‘Offshorable’?
India. "The case raises an uncomfortable question: Why should Monitor pay a Harvard MBA top dollar to conduct business research in the United States while an Indian Institute of Management graduate could do the work just as effectively in... View Details
Keywords: by Julia Hanna
- 23 Dec 2013
- Research & Ideas
Just How Independent are ‘Independent’ Directors?
this information. This provides us a very rare opportunity to monitor the performance of individual board members," says Ma. "In the United States you know this happens, but you don't get to... View Details
Keywords: by Michael Blanding