Performance Capacity - Publications - Faculty & Research

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

in this primary group have interlocking tasks, their bonds of trust will facilitate their joint task performance and they can be officially recognized as a work group or team. The more extended bonding drive of employees will also... View Details

Keywords: by Paul Lawrence & Nitin Nohria

27 Jun 2011
Research & Ideas

Recovering from the Need to Achieve

your people unfairly? When you failed to listen and learn and instead directed and dictated? Do you feel you've been working at peak capacity in recent years? If not, why not? Are you unwilling to admit your mistakes to your direct... View Details

Keywords: by Kim Girard

16 Oct 2018
First Look

New Research and Ideas, October 16, 2018

or group perceives value in carrying out a technical recipe that is beyond the capacity of a single person. Technology specifies what must be done, what resources must be assembled, what actions taken, and what transfers made in order to... View Details

Keywords: Dina Gerdeman

22 Apr 2002
Research & Ideas

Does Spirituality Drive Success?

in America, and Work in Progress (co-authored with Michael Eisner, chairman of the Walt Disney Company). Schwartz is now president of LGE Performance Systems and co-created its Corporate Athlete training program, which aims to apply the... View Details

Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild

18 Dec 2013
HBS Case

Lessons from the Lance Armstrong Cheating Scandal

from the group. So when Armstrong decided to dope, he required other riders to dope as well to match his escalating performance level, and the rest of the support team to facilitate the doping and manage the cover-up to achieve victory.... View Details

Keywords: by Michael Blanding; Sports

27 Nov 2000
Research & Ideas

The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution

independent. "Firestone's historical excellence and disastrous response to global competition and technological innovation," writes Sull, "posed a paradox for industry observers: Why had the industry's best managed company turned in the worst View Details

Keywords: by Donald N. Sull; Manufacturing; Transportation

14 Jun 2010
Research & Ideas

The Hard Work of Measuring Social Impact

Quantifying performance and measuring results are no longer the sole domain of for-profit enterprises. Today, many nonprofit organizations also find themselves on the hot seat—not with stockholders but with donors who expect similar... View Details

Keywords: by Julia Hanna

26 Apr 2011
First Look

First Look: April 26

stocking decision, our model is generalizable to other types of capacity investment decisions. Download the paper: http://www.hbs.edu/research/pdf/11-105.pdf Heterogeneity and Optimal Capital Income Taxation Authors:Mikhail Golosov, Maxim... View Details

Keywords: Sean Silverthorne

09 Sep 2015
Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

when other approaches would produce better results for customers, employees, and shareholders and foster better long-term performance of the company. “I’ve been a leader during three recessions, and I’ve never heard a management team talk... View Details

Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics

18 Apr 2000
Research & Ideas

Learning in Action

they were interviewed in-depth about how they went about their work and, specifically, what they did to be more productive. Using these insights, the Bell Labs team designed an innovative hands-on training program, which the star View Details

Keywords: by David A. Garvin

04 Oct 2021
What Do You Think?

How Do We Make Sure the Right People End Up with Power in Organizations?

systems or processes.” Bill Edwards added, “Trust is a trait! Like any trait, it is earned by action and repetition.” Bill Fotsch added, “Companies that have clear goals, transparency of performance and compensation aligned around those... View Details

Keywords: by James Heskett

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

whooping crane, and the power company urgently needed new generating capacity and a greener image. After a costly legal impasse that threatened to last for years, the three groups designed a better deal that included a smaller dam built... View Details

Keywords: by Martha Lagace

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

50 percent bottom-line improvement during the next year. To do this, Andrus knew she would need a focused and dedicated team. What she had was an overburdened one. In fact, a company survey showed that 60 percent of Andrus's 48 reports believed that they were working... View Details

Keywords: by Paul Michelman

13 Nov 2019
Research & Ideas

Don't Turn Your Marketing Function Over to AI Just Yet

how new products or services would perform at various prices or with different characteristics. The machine learning algorithms that might power such a device are, at least for now, incapable of producing such promising results. But what... View Details

Keywords: by Kristen Senz

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

large reallocation of modern information technology, with particular links to communications. Some of it broke. The best organizations have had the ability to expand existing capacity because the technology did not break under the strain.... View Details

Keywords: by Sean Silverthorne

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

where they can and work together with NGOs and governments, recognizing that they have the capacity to jointly enact solutions.” The core expectation that consumers have of brands in any situation, but particularly in a crisis, is that... View Details

Keywords: by Jill Avery and Richard Edelman

14 Nov 2017
First Look

New Research and Ideas: November 14, 2017

trainees how to assemble an aircraft wing—and has cut the time it takes them to do that task by 35%. At GE, factory workers have achieved a similar gain in efficiency by using voice commands in AR experiences to perform complex wiring. AR... View Details

Keywords: Carmen Nobel

27 Jan 2009
First Look

First Look: January 27, 2009

the capacity to curb its influence. Empire-Building or Bridge-Building? Evidence from New CEOs' Internal Capital Allocation Decisions Author:Yuhai Xuan Publication:Review of Financial Studies (forthcoming) Abstract This paper investigates... View Details

Keywords: Martha Lagace

02 Apr 2001
Research & Ideas

Not All M&As Are Alike—and That Matters

We know surprisingly little about mergers and acquisitions, despite the buckets of ink spilled on the topic. In fact, our collective wisdom could be summed up in a few short sentences: Acquirers usually pay too much. Friendly deals done using stock often View Details

Keywords: by Joseph L. Bower

23 Oct 2012
First Look

First Look: October 23

year gains. We evaluate the performance of all policies under consideration using the same statistical and simulation tools and data as the U.S. policymakers use. Other case studies perform a sensitivity... View Details