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Publications

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  • April 2006 (Revised October 2006)
  • Case

Best Buy Co., Inc.: Customer-Centricity

By: Rajiv Lal, Carin-Isabel Knoop and Irina Tarsis
With FY2005 sales of $27.3 billion, Richfield, Minn.-based Best Buy Co., Inc. was the leading retailer of consumer electronics, home-office products, and related services in North America. Its operations included the distinct store formats Best Buy, Future Shop in... View Details
Keywords: Customer Focus and Relationships; Service Operations; Business Earnings; Financial Crisis; Failure; Business Model; Leadership; Segmentation; Value Creation; Electronics Industry; United States; Canada; Mongolia
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  • 03 Aug 2010
  • First Look

First Look: August 3

organizations use incident-reporting systems to encourage employees to communicate about the operational problems they witness. Using data on nearly 7,500 reported incidents, we find that information campaigns encouraging process... View Details
Keywords: Martha Lagace
  • 23 Apr 2024
  • In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details
Keywords: by Rachel Layne
  • Web

Human Behavior & Decision-Making - Faculty & Research

attractive person whom they thought of spontaneously than deliberately in Study 4, and reported their commitment to a current romantic relationship would be more affected by the spontaneous than deliberate recollection of a good or bad... View Details
  • Web

Topics - HBS Working Knowledge

(19) Annual Reports (2) Annuities (1) Arts (2) Asset Management (3) Asset Pricing (4) Assets (11) Attitudes (18) Auctions (4) Balanced Scorecard (11) Banks and Banking (30) Behavioral Finance (7) Behavior (75) Bids and Bidding (1) Bonds... View Details
  • Web

2023 Reunion Presentations - Alumni

reversed. The Psychology of (In)equality Professor Mike Norton + More Info – Less Info Our research reveals that people all over the world prefer less inequality – in wealth, health, and income. For example, Americans report an ideal... View Details
  • 16 May 2017
  • First Look

First Look at New Ideas and Research, May 16

rapidly in importance. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=52634 The Consequences of Mandatory Corporate Sustainability Reporting By: Ioannou, Ioannis, and George Serafeim Abstract—A key aspect of the... View Details
Keywords: Re: Multiple Faculty
  • Web

The Caring Company

benefits for employees are more likely to see better outcomes such as higher retention and better engagement. Read the report Media Coverage The Care Economy Joseph Fuller & Kayla Lebovits 26 Aug 2020 |... View Details
  • Web

Hiring at HBS: How Summer Interns Make an Impact at Bridges Fund Management - Recruiting

Conor Sullivan, Investment Director for the Social Outcomes Fund, and Claudia Cheung, Program Director for the Bridges Outcomes Partnerships, shared their experience as HBS recruiting partners and offered... View Details
  • Web

Publications - Institute For Strategy And Competitiveness

Direct Costs in a Primary Care Setting with Optimal Performance by Robert S. Kaplan, Rohit A. Bobade, Richard A. Helmers, et.al. March 2019 Am J Kidney Dis Development of an International Standard Set of Value-Based Outcome Measures for... View Details
  • 15 Jul 2013
  • Research & Ideas

Five Imperatives for Improving Health Care

conference and survey from Harvard's business and medical schools may prove particularly timely. Delivered by the Forum on Healthcare Innovation, which was formed last year with encouragement from the respective deans of the two institutions, the View Details
Keywords: by Carmen Nobel; Health
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

we provide evidence that those firms with insiders selling prior to the announcement of the loss face significantly more negative abnormal returns. Our findings are robust to subsample analysis examining firms reporting goodwill... View Details
Keywords: Martha Lagace
  • 05 Dec 2022
  • Research & Ideas

5 Companies Where Employees Move Up the Ladder Fast

report was co-written by Matt Sigelman, Nik Dawson, and Gad Levanon of the Burning Glass Institute and supported by the Schultz Family Foundation. The scorecard comes as employers struggle to find skilled workers in a stagnant labor pool,... View Details
Keywords: by Pamela Reynolds
  • 31 Oct 2018
  • What Do You Think?

What is the Function of Fear in Leadership?

up saving the life of the potential victim The trigger for achieving the desired outcome: instilling the sense of fear in the subordinate. Accordingly, can an argument be made that at times and under certain circumstances fear might be the best way to achieve a desired... View Details
Keywords: by James Heskett
  • 30 Jun 2015
  • First Look

First Look: June 30, 2015

directors. Controlling for these effects and other ratings determinants, we find that firms with lower residual ratings have higher subsequent citations in corruption news events. They also report higher future sales growth and show a... View Details
Keywords: Carmen Nobel
  • 01 Mar 2024
  • News

In Harmony

Kim at Seoul’s government-built Hoehyeon “Citizens’ Apartments.” Opened in 1970, it stands as a reminder of a Korea from a very different era. Like so many South Koreans of a certain age, Michael ByungJu Kim (MBA 1990) lives in a country where the past lingers,... View Details
Keywords: Julia Hanna; photographs by Jun Michael Park; private equity; fiction; financial crisis; leadership; Korea
  • 05 Jan 2010
  • First Look

First Look: January 5

incident reporting systems). Providing feedback about actions taken negatively impacted frontline workers' perceptions. Qualitative results suggest that communication can backfire when managers go through the motions of process... View Details
Keywords: Martha Lagace
  • Web

Building From the Bottom Up - Managing the Future of Work

and high churn for companies. As companies struggle to fill positions in the post-Covid recovery, they will need to invest in retaining and nurturing talent—especially for the lowest earners who perform the most critical tasks. Read the View Details
  • 06 Nov 2012
  • First Look

First Look: November 6

improvements in outcomes such as productivity and longevity, and that good nuts-and-bolts management at individual firms shapes national performance. At 14 textile manufacturers in India, for example, an intervention-involving free,... View Details
Keywords: Sean Silverthorne
  • 22 Mar 2016
  • First Look

March 22, 2016

prior studies have shown that the open-content production model can lead to high-quality output in the context of uncontroversial and verifiable information, it is unclear whether this production model will produce any desirable outcome... View Details
Keywords: Sean Silverthorne