Organization Process - Publications - Faculty & Research

17 Feb 2011
News

Field Report: Rwanda

a private media company and Karisimbi client. The group worked with Tele-10 to identify ways to improve its advertising sales process for radio advertising and to help improve customer service for its satellite television business. “We... View Details

Keywords: Julia Hanna; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations; Religious, Grantmaking, Civic, Professional, and Similar Organizations

01 Jun 2009
News

Entrepreneur’s Rwandan Start-Up Gets HBS Support

Last year, Echoing Green, which invests in social entrepreneurs, chose SHE as one of the most innovative social change organizations worldwide, providing it with seed money and technical support. It has been a fast-paced two years since... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Social Assistance; Health, Social Assistance

02 Jun 2011
News

Serious Fun

moderate-income consumers, D2D develops and supports innovative new products and policies that make it easier for people to save. Among its many initiatives, D2D offers individuals and organizations (private employers, the military,... View Details

Keywords: Julia Hanna; Arts, Entertainment; Management, Scientific, and Technical Consulting Services; Professional Services

10 Mar 2021
News

Shattering Glass

complex question—and some straightforward advice for organizations committed to change. In the last half of the 20th century, women made great advances in the business world. Why has this progress stalled? Colleen Ammerman: Women were... View Details

Keywords: April White; gender equity; Management of Companies and Enterprises; Management

01 Mar 2018
News

3-Minute Briefing: Lisandra Rickards (MBA 2010)

up the value chain from call center operations to legal document processing and graphic design. I do feel optimistic about Jamaica’s future. We’re hoping to see businesses create 50 or 100 new jobs, not one or two. We’ve doubled down on... View Details

Keywords: Julia Hanna

01 Dec 2005
News

Faculty Research Online

objectively. In this excerpt from “Failing to Learn and Learning to Fail (Intelligently)” in the June 2005 issue of Long Range Planning, Professor Amy Edmondson and coauthor Mark Cannon (PHDOB ’98) offer a process for analyzing what went... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Jun 2007
News

Mission Possible

tap the best minds in genetic research. Fresh out of HBS, Cindy Ko (MBA ’05) joined a nonprofit economic-development organization dedicated to supporting entrepreneurs in emerging markets. Although their missions are different, these... View Details

Keywords: Roger Thompson; Margie Kelley; Business Schools & Computer & Management Training; Educational Services; Social Assistance; Health, Social Assistance

01 Jun 2005
News

Marked Managers

Higgins: Some organizations create much stronger imprints than others. How the early years on the job make a lasting imprint Associate Professor Monica Higgins’s interest in the relational context in which careers are shaped led to her... View Details

Keywords: Deborah Blagg; Career Imprints; Management of Companies and Enterprises; Management

01 Sep 2006
News

Notebook

Name: Sasha Novakovich (MBA ’99), President & CEO Company: GetConnected, Inc. (founded 1999) Size: $20M annual revenue, 100 employees Location: Boston, MA Web: www.getconnected.com Elevator pitch: GetConnected processes voice, data, and... View Details

Keywords: Margie Kelley; Business Schools & Computer & Management Training; Educational Services; Telecommunications; Information

06 Dec 2021
News

Rescue & Recovery

truth, according to Professor Sandra Sucher and Shalene Gupta, coauthors of The Power of Trust: How Companies Build It, Lose It, Regain It, is that the repair process requires a real dedication to the task, so few View Details

Keywords: Jen McFarland Flint; photographed by Stephen Voss; Social Assistance; Health, Social Assistance

01 Dec 2008
News

Innovation as P&G’s Key

make in a routine and disciplined way,” Lafley says. The “disciplined way” is the major revelation of the book. For Lafley and Charan, innovation is an operational imperative driving sustainable organic growth, not something left to... View Details

Keywords: Sean Silverthorne; Food Manufacturing; Manufacturing; Miscellaneous Manufacturing; Manufacturing

01 Oct 1996
News

Leading In a New Era

stands to reason that what and how people communicate will determine the success or failure of an enterprise. Says HBS's Chris Bartlett, "We need to think about organizations in a more flexible way, in terms of View Details

Keywords: Nancy O. Perry

01 Jun 2003
News

John Read

team. It’s amazing what getting out of the office and onto a ropes course can do for a group. How does running Outward Bound compare with running a truck-parts company? It is similar in that you need to marshal support for an idea and direct the View Details

Keywords: Susan Young; Outward Bound; Arts, Sports, Language, Driving, and Other Schools; Educational Services

01 Jun 2006
News

A Capital Asset

“It’s still early in its implementation and a process of two steps forward and one step back,” Cohen cautions. “Development pressures are huge,so we keep our fingers crossed.” In 1997, Secretary of State Madeleine Albright asked Cohen to... View Details

Keywords: Garry Emmons; Executive, Legislative, and Other General Government Support; Government

01 Aug 2002
News

HBS Business Plan Contest Keeps Entrepreneurial Spirit Alive

track, defined as any organization whose core activities address social issues. Each winning team received $10,000 in cash as well as $10,000 in in-kind accounting and legal services to get its venture up and running. For the fourth year,... View Details

03 Feb 2023
News

Immersive Field Courses Take the Classroom on the Road

companies and organizations that are decades ahead of the US in how they are thinking about and implementing technologies and processes to mitigate climate change. Professor Shih documented the trip in two... View Details

08 Jan 2025
News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details

Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government

01 Jun 1998
News

HBS Club of Ireland Puts Management Skills to Work

process of building trust and understanding," says club president Tom Fitzgerald (MBA '82), who worked with club members James Shay Garvey (MBA '84) and Dermot Berkery (MBA '91) for eight months to organize... View Details

13 Dec 2022
News

The First Five Years: Christine Keung and Reggie Smith

favorite HBS class? Christine: "My favorite class was TOM, which helps you understand operating systems and processes behind how people and organizations work. One of my favorite memories was when Professor... View Details

01 Sep 2009
News

From Bytes to Bites

complete. Thomas had taken the organization through Chapter 11, sold off one of the businesses, and bought out Hearon’s share of the business. Six years later, as CEO of Nice Ventures, Thomas oversees management of Rose Pistola, Rose’s... View Details

Keywords: Julia Hanna; Food Services and Drinking Places; Hospitality; Management of Companies and Enterprises; Management

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