Managing Up - Publications - Faculty & Research

05 Dec 2012
What Do You Think?

Should Managers Bother Listening to Predictions?

Summing Up Can Managers Afford to Ignore Predictions in Planning? There is a healthy skepticism when it comes to the reliability of predictions as a basis for planning. Donald Kortalon, commenting on this... View Details

Keywords: by James Heskett

30 Jan 2019
What Do You Think?

Who Will Measure up to These Two Remarkable Leaders?

column challenged readers to come up with nominations of current leaders that we might be recognizing for their similarly remarkable accomplishments 10 or 20 years from now. This prompted Sandeep to ask, “Where are those legends, the... View Details

Keywords: by James Heskett; Air Transportation; Financial Services

18 May 2023
News

India's New Money Managers

into another obstacle: As Gupta began her career successfully setting up the trading desk for her company Navratan Capital, she found that investors would only speak with her male colleagues. Gupta persevered, founding Anand Rathi in... View Details

Keywords: Maureen Harmon

07 Oct 2019
Sharpening Your Skills

How Companies Can Make Up with (Very) Unhappy Customers

for competitors. Tesco’s Stumble into the US MarketUK retailer Tesco was very successful penetrating foreign markets—until it set its sights on the United States. What Mark Zuckerberg Can Learn About Crisis Leadership from StarbucksWhile Starbucks CEO Kevin Johnson... View Details

Keywords: by Sean Silverthorne; Retail; Air Transportation

01 Apr 1997
News

Management Update Launched

Walter Kiechel (MBA/JD '77), a prominent business journalist, was named Harvard Business Review's new publisher in January. For almost two decades, Kiechel was on the masthead of Fortune as he rose up the ranks from reporter/researcher in... View Details

Keywords: Judith A. Ross

09 Feb 2018
News

Colleges and businesses team up to fill demand for skilled workers

13 Jun 2022
Research & Ideas

Extroverts, Your Colleagues Wish You Would Just Shut Up and Listen

rather than maintaining genuine interest. Unexpected result amplified in pandemic workplaces While extroverted managers and employees may feel discouraged by the results, the research points to practical methods for improving business... View Details

Keywords: by Pamela Reynolds

12 Jul 2004
Research & Ideas

Enron’s Lessons for Managers

Some events mark a generation. If a marker is a source of deep learning about ourselves, as Malcolm Salter believes it is, then the Enron crisis is exactly that for business people. Political scientists have the Bay of Pigs; engineers have the Challenger disaster. And... View Details

Keywords: by Martha Lagace

Blog

Up Close: A Return to In-Person Executive Education Programs

When Greg Reisch added emergency services to his role as associate director of facilities management for Harvard Business School's Executive Education Programs, it was with a clear understanding of what that would entail—perhaps an... View Details

July 2024
Case

Living up to Purpose and Performance at Parker Hannifin

By: Hubert Joly, Alicia Dadlani and Martha Hostetter

In 2019, Parker Hannifin, one of the world’s largest manufacturers of motion and control technologies, did something unusual for an industrial company: it created a purpose statement. Even though it already had a clear business strategy and longstanding culture of... View Details

Keywords: Mission and Purpose; Health Pandemics; Leadership; Business or Company Management; Organizational Culture; Business Strategy; Communication Strategy; Manufacturing Industry; Industrial Products Industry; Cleveland; Ohio; United States

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Educators

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Managing the Future of Work

Managing the challenges posed by the changing nature of work Managing the challenges posed by the changing nature of work Multiple forces of change – demographics, technology, automation, globalization – are... View Details

13 Dec 2021
News

The Unlikely Upside of Mergers: More Diverse Management Teams

21 May 2014
Lessons from the Classroom

CORe: HBS Powers Up Online Program on Business Fundamentals

As a Harvard Business School professor for 20 years, V.G. Narayanan has significant experience using the School's pioneering case method to teach business concepts—introducing a real-world management problem, and then using the Socratic... View Details

Keywords: by Michael Blanding; Education

21 Feb 2023
Research & Ideas

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

billions of dollars on wellness programs each year, underwriting gym memberships and offering other perks, yet analyses find only a third or so of employees at US companies take advantage of these programs. Over half of American workers don’t sign View Details

Keywords: by Scott Van Voorhis

16 Mar 2021
News

The Management Case for Inclusionary Corporate Purpose

December 2004 (Revised April 2006)
Case

Managing a Public Image: Rob Thomas

By: Robin J. Ely and Ingrid Vargas

Rob Thomas describes some of the challenges he has faced as a white, middle-aged man who is managing director of a mid-size consulting firm where he is committed to increasing staff gender and racial diversity. Unwilling to risk the disapproval of any constituency,... View Details

Keywords: Leadership; Age; Race; Identity; Failure; Gender; Consulting Industry