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- All HBS Web
(5,589)
- People (30)
- News (1,969)
- Research (2,539)
- Events (10)
- Multimedia (24)
- Faculty Publications (728)
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- 08 Aug 2011
- Research & Ideas
The Death of the Global Manager
division.' " And in the 1960s and '70s, a foreign assignment could be far from a promotion: "It was sometimes the failed domestic managers who were sent abroad." “Companies can no longer assume that all the smart View Details
Keywords: by Julia Hanna
- 26 Mar 2020
- Research & Ideas
7 Leadership Principles for Managing in the Time of Coronavirus
feel they can contribute to overcoming the uncertainty, overcoming the crisis. Engaging employees in this way will also reduce that rumor mill, give confidence to them that they will then project in turn to the people who are relying on... View Details
- 29 Oct 2007
- HBS Case
Marketing Maria: Managing the Athlete Endorsement
saw potential in sports endorsements in the television age. McCormack informed Palmer that he was planning to start up a business revolving around personal business managers or "agents" handling professional golfers' affairs.... View Details
- March 2018 (Revised August 2018)
- Case
Matching Markets for Googlers
By: Bo Cowgill and Rembrand Koning
This case describes how Google designed and launched an internal matching market to assign individual workers with projects and managers. The case evaluates how marketplace design considerations—and several alternative staffing models—could affect the company’s goals... View Details
Keywords: People Analytics; Google; Labor Market; Staffing; Market Design; Marketplace Matching; Selection and Staffing; Goals and Objectives; Technology Industry; United States
Cowgill, Bo, and Rembrand Koning. "Matching Markets for Googlers." Harvard Business School Case 718-487, March 2018. (Revised August 2018.) (More about Bo Cowgill.)
- 26 Nov 2001
- Research & Ideas
Manager or Mentor? Why You Must Be Both
Relationships across these lines, unless managers make an active effort otherwise, are less likely to be developmental. People on both sides are hesitant if not afraid to take risks for fear of inviting... View Details
Keywords: by Martha Lagace
- 03 Dec 2014
- What Do You Think?
Can the Brilliant Jerk Be Managed Effectively?
that "the true 'jerk' is the manager who is unable to fuse this talent into the organization The task of management would be simple if only 'easy' people were... View Details
Keywords: by James Heskett
- 10 Sep 2007
- Research & Ideas
High Note: Managing the Medici String Quartet
wanted to do and what I thought was important, and trying to find people who would think that was something worth paying money for." Somebody who creates at that level, but has all of these difficult characteristics, is clearly not... View Details
- 29 Sep 2003
- Research & Ideas
Why Managing Innovation is Like Theater
If you don't know where you're going, any map will do.1 This conventional wisdom sounds right to many managers. It highlights the safety of having a clear objective for your management actions. It implies that all View Details
Keywords: by Rob Austin & Lee Devin
- January 2015 (Revised October 2015)
- Case
Trouble at Tessei
By: Ethan Bernstein and Ryan W. Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
Bernstein, Ethan, and Ryan W. Buell. "Trouble at Tessei." Harvard Business School Case 615-044, January 2015. (Revised October 2015.)
- 14 Aug 2006
- HBS Case
On Managing with Bobby Knight and “Coach K”
way, and setting high goals while maintaining standards. "If you believe people are fundamentally bad—if you believe people are constantly looking to get over and get by and won't do anything unless... View Details
- 02 Aug 2021
- What Do You Think?
Can Companies with Remote Management Succeed?
branches as well as the internet, but not through employees managing from home. Mat Ishbia, president and CEO of UWM Holdings, shares the sentiment. As he puts it in the same report, “We are better together. If you have an amazing... View Details
Keywords: by James Heskett
- 2021
- Book
Sales Management That Works: How to Sell in a World That Never Stops Changing
By: Frank V. Cespedes
Selling is changing, but the impact on sales of megatrends like ecommerce, big data, and AI is often misunderstood and not supported by empirical data. Managers who fail to separate fact from hype will make decisions based on bad assumptions and, in a competitive... View Details
Cespedes, Frank V. Sales Management That Works: How to Sell in a World That Never Stops Changing. Boston, MA: Harvard Business Review Press, 2021.
- 05 Dec 2012
- What Do You Think?
Should Managers Bother Listening to Predictions?
but with ability of the people handling this system." Alternatives to the use of predictions in the customary planning process were not ignored. Jean-Christophe Khuries suggested one when he asked: "How do you View Details
Keywords: by James Heskett
- 04 Oct 2022
- What Do You Think?
Have Managers Underestimated the Need for Face-to-Face Contact?
over organizations. That power was fueled by both a talent shortage and the ability of tech-aided talent to become more effective working remotely. Technology will continue to enhance remote work. But will the talent shortage continue? Will inflation pull more View Details
Keywords: by James Heskett
- 11 Jun 2019
- Book
These Aren't Beach Books, but Managers Should Read Them Anyway
Desan dive into the evolution of these new historic perspectives. The Fearless OrganizationTo do their best work, people need to feel secure and safe in their workplace, argues Amy C. Edmondson. Rebel Talent Francesca Gino argues that... View Details
Keywords: by Sean Silverthorne
- December 2020 (Revised June 2021)
- Case
France Télécom (A): A Challenging Restructuring
These cases explore the impacts of industry shocks, resulting corporate actions that had a devastating impact on employees, and the legal conviction of corporate leaders for “institutional harassment."
This case series follows the evolution of France... View Details
This case series follows the evolution of France... View Details
Keywords: Health ＆ Wellness; Human Resource Management; Strategic Change; Leadership & Corporate Accountability; Leadership And Change Management; Leadership And Managing People; Change; Restructuring; Crime and Corruption; Ethics; Health; Human Capital; Human Resources; Labor; Labor and Management Relations; Labor Unions; Law; Social Psychology; Strategy; Leadership; Leadership Style; Organizations; Problems and Challenges; Relationships; Crisis Management; Organizational Culture; Employees; Well-being; Telecommunications Industry; Europe; European Union
Montgomery, Cynthia A., and Ashley V. Whillans. "France Télécom (A): A Challenging Restructuring." Harvard Business School Case 721-420, December 2020. (Revised June 2021.)
- 12 Oct 1999
- Research & Ideas
The Intellectual Underpinnings of Entrepreneurial Management
people to be better managers—entrepreneurial or otherwise. Based on our own experience and that of others, we believe that teachers with the right tools can make successful interventions and can increase the would-be entrepreneur's... View Details
- October 2015 (Revised February 2020)
- Teaching Note
Trouble at Tessei
By: Ethan Bernstein and Ryan Buell
In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues, and employee turnover are at or near all-time highs, even as the... View Details
Keywords: Service Management; Employee Engagement; Employee Motivation; Leadership And Managing People; Quality Improvement; Efficiency; Japan; Operational Transparency; Employee Coordination; Transparency; Leadership; Service Delivery; Service Operations; Employees; Quality; Transportation Industry; Japan
- 2022
- Chapter
Sustainability for People and the Planet: Placing Workers at the Center of Sustainability Research
By: Julie Yen, Julie Battilana and Emilie Aguirre
Though workers face a series of critical challenges in contemporary work organizations, they are often overlooked in conversations about sustainable business. In this chapter, we argue that prioritizing the rights and well-being of workers is a core dimension of... View Details
Keywords: Environmental Sustainability; Employees; Well-being; Corporate Social Responsibility and Impact; Organizational Structure; Social Issues
Yen, Julie, Julie Battilana, and Emilie Aguirre. "Sustainability for People and the Planet: Placing Workers at the Center of Sustainability Research." Chap. 11 in Handbook on the Business of Sustainability: The Organization, Implementation, and Practice of Sustainable Growth, edited by Gerard George, Martine R. Haas, Havovi Joshi, Anita M. McGahan, and Paul Tracey, 189–214. Edward Elgar Publishing, 2022.
- 12 Mar 2012
- Research & Ideas
Crowded at the Top: The Rise of the Functional Manager
game-changers such as e-mail accounts, intranets, and enterprise resource planning (ERP) software. "You might expect that advances in information technology would increase the number of people you could View Details
Keywords: by Carmen Nobel