Publications

Video

Geographic Webinar Series: Europe

05 Feb 2020
Video

Keshub Mahindra

Keshub Mahindra, who was Chair of the India-based diversified business group Mahindra and Mahindra, explains why he believed that businesses must be involved in development in India: “How many villages have no water?” View Details

Video

Dr. Ahmed Heikal

Dr. Ahmed Heikal, Chairman and Founder of Qalaa Holdings, explains how building businesses requires a skillset that involves accounting for external pressures, particularly in the context of emerging markets. View Details

20 Aug 2018
Blog Post

Summer Snapshot: Interning for the City of Philadelphia

the U.S. have enjoyed recent economic gains, but all too often those gains are concentrated in particular segments of society based on race, zip code, and income level. So far, my work has involved interviewing government, non-profit,... View Details

Keywords: Nonprofit / Government

22 Oct 2007
Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

involved in much bigger-picture issues than they ever had before," he says. "In the case of value stream mapping, every member of the team was able to get a sense of the overall picture of what they were doing and spot problems... View Details

Keywords: by Julia Hanna; Computer

2023
Working Paper

Navigating the Jagged Technological Frontier: Field Experimental Evidence of the Effects of AI on Knowledge Worker Productivity and Quality

By: Fabrizio Dell'Acqua, Edward McFowland III, Ethan Mollick, Hila Lifshitz-Assaf, Katherine C. Kellogg, Saran Rajendran, Lisa Krayer, François Candelon and Karim R. Lakhani

The public release of Large Language Models (LLMs) has sparked tremendous interest in how humans will use Artificial Intelligence (AI) to accomplish a variety of tasks. In our study conducted with Boston Consulting Group, a global management consulting firm, we examine... View Details

Keywords: Large Language Model; AI and Machine Learning; Performance Efficiency; Performance Improvement

SSRN

Read Now

July 1999 (Revised October 2001)
Case

Corbin-Pacific

By: John A. Davis and Christina L. Darwall

Reviews the history of Mike Corbin's entrepreneurial career and describes in detail the successful organization he has created. Explores his management philosophy and leadership. Explores the usefulness of continuing family involvement in this business. View Details

Keywords: Entrepreneurship; Leadership Style; Business or Company Management; Management Practices and Processes; Management Teams; Success; Family Ownership; Business Strategy; Manufacturing Industry; Motorcycle Industry

Video

Reuel J. Khoza

Reuel J. Khoza, Chairman of South Africa's Dzana Investments and Discovery Bank, details his involvement with university student politics and advocacy during apartheid, which led to his firing from a faculty position in 1974. View Details

March 2002
Case

Anthony Neoh

By: Guhan Subramanian, Michelle Kalka and Qian Sun

This case provides a brief history of the development of the Chinese securities market and details Anthony Neoh's involvement with it. It concentrates particularly on exploring issues specific to emerging markets. View Details

Keywords: Development Economics; Financial Markets; Corporate Governance; Emerging Markets

October 2007 (Revised February 2010)
Case

Adelphia Communications Corp.'s Bankruptcy

By: Stuart C. Gilson and Belen Villalonga

In 2002, a massive accounting fraud and corporate looting scandal involving the founding Rigas family made Adelphia the 11th largest bankruptcy case in history, and the third-after WorldCom and Enron-among those triggered by fraud. Set in 2005, when Adelphia is... View Details

Keywords: Family Business; Restructuring; Crime and Corruption; Insolvency and Bankruptcy; Corporate Governance; Governance Controls; Family Ownership

2002
Other Unpublished Work

Legal Management: The Case for a Managed Model for the Delivery of Legal Services

By: Ethan S. Bernstein

This essay takes a brief look at the innovations in the delivery of legal services made due to the expansion of the pre-paid sector and uses those changes in the power dynamics of the industry to make a compelling case for a more widespread, managed model. The managed... View Details

Keywords: Management; Law; Service Delivery; Legal Services Industry; United States

Read Now

September 2013 (Revised June 2019)
Case

Marquee: Reinventing the Business of Nightlife

By: Anita Elberse, Ryan Barlow and Sheldon Wong

In January 2013, nightlife impresarios Jason Strauss and Noah Tepperberg are celebrating the re-opening of their famed New York City–based nightclub Marquee. While most clubs are over within their first one and a half years, Strauss and Tepperberg managed to keep... View Details

Keywords: Creative Industries; Nightlife; Service Management; Entertainment; Fashion; Celebrities; Event Marketing; Risk Management; Customer Relationship Management; Change Management; Supply Chain Management; Music Entertainment; Product Marketing; Entertainment and Recreation Industry; Las Vegas

Research Summary

Business Leaders and the Social Sector

By: James E. Austin

This research involed a multifaceted, multi-year study of corporate and business leader involvement in the social sector. This examined: the extent and nature of, and motivation for, Harvard Business School graduates' involvement with nonprofit and social-sector ... View Details

August 2007 (Revised April 2008)
Case

Texas Pacific Group--J. Crew

By: Michael J. Roberts, William A. Sahlman and Lauren Barley

Describes Texas Pacific Group's purchase and operation of J. Crew, the catalog and specialty clothing retailer. Highlights the issues involved in financing such a transaction, and then focuses on the operational challenges of turning around the business, and of TPG's... View Details

Keywords: Mergers and Acquisitions; Private Equity; Financing and Loans; Investment; Operations; Organizational Change and Adaptation; Apparel and Accessories Industry; Retail Industry

April 1985 (Revised November 1987)
Case

Sun Hydraulics Corp. (A)

Involves the design and creation of a company with no formally-defined hierarchy. Describes the steps the founder takes to avoid the organizational politics he perceives as crushing the human contributions they were designed to harness. View Details

Keywords: Organizational Design; Organizational Structure; Engineering; Business Startups; Technology Industry

January 1974 (Revised November 1982)
Case

First National Bank of Lake City (A)

Involves the unionization of the employees of a commercial bank by one of the big national unions. Illustrates the reasons why bank employees and other white collar employees may feel the need for union representation. View Details

Keywords: Labor Unions; Banks and Banking; Banking Industry