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  • October 2003
  • Case

Henry Tam and the MGI Team

By: Jeffrey T. Polzer, Ingrid Vargas and Hillary Anger Elfenbein
Within a short time frame, seven diverse team members assemble to write a business plan for a new company and struggle to define their roles, make decisions together, and resolve conflict. Henry Tam, a second-year Harvard MBA student, who joins an aspiring start-up... View Details
Keywords: Interpersonal Communication; Business Plan; Groups and Teams; Decision Making; Jobs and Positions; Leadership Style; Human Resources; Management Teams; Conflict and Resolution; Diversity
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  • 17 Aug 2010
  • First Look

First Look: August 17

their resources-knowledge of each other and knowledge of their work-into superior performance. We develop and test theory linking these resources to communication quality. We demonstrate that interpersonal familiarity is a critical... View Details
Keywords: Martha Lagace
  • Web

Online Leadership Principles Course | HBS Online

effectiveness Create a diagram of your professional network in order to visualize, reflect on, and better utilize professional relationships Reflect on what you’ve learned throughout the course, and consider your personal leadership... View Details
  • May 2009 (Revised August 2010)
  • Case

The Jenner Situation

By: Richard G. Hamermesh, Andy Whittemore and Eliot Sherman
Dr. Bill Lemont is the new chief medical officer of a large academic medical center. During his first week on the job he has become aware of the abusive behavior and temper outbursts of a prominent orthopedic surgeon. How Dr. Lemont handles the situation will be... View Details
Keywords: Interpersonal Communication; Employee Relationship Management; Managerial Roles; Behavior; Conflict Management; Health Industry
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  • May 2011
  • Article

The Power of Small Wins

By: Teresa M. Amabile and Steven J. Kramer
What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and... View Details
Keywords: Creativity; Interpersonal Communication; Employee Relationship Management; Leadership; Performance Effectiveness; Emotions; Motivation and Incentives; Groups and Teams; Collaborative Innovation and Invention; Innovation Leadership; Working Conditions; Management Practices and Processes; Management Skills; Mission and Purpose; Organizational Culture; Performance Productivity; Attitudes; Behavior; Happiness; Perception; Trust; Time Management; Resource Allocation; Business or Company Management; Goals and Objectives; Managerial Roles
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  • Web

Curriculum - Business & Environment

Gona: Great Farm Key concepts: Agricultural Development, Strategy, Nigeria Iberdrola: Leading the Energy Revolution Tesla in 2024: Holding on to the EV Lead? What IKEA Do We Want? Key concepts: Business models, Customer relationship... View Details
  • Web

Negotiation Course Online | HBS Online

dimension of negotiation and explore interpersonal dynamics, bargaining styles, tactics, and emotions. Highlights D-H Onboarding Emotionally Preparing for Negotiation Bargaining Style and Process: A First Glance Show Hide Details Concepts... View Details
  • Web

Globalization - Faculty & Research

poorer borrowers negatively moderate the relationship between social globalization and MFI interest rate, and positively moderate the relationship between economic globalization and MFI interest rate. This... View Details
  • 02 Oct 2006
  • Research & Ideas

Negotiating in Three Dimensions

For its representative in these critical talks, the board should have hired an outside specialist, with properly aligned interests and incentives. More generally, you should look hard at a potential agent's other interests and View Details
Keywords: by Martha Lagace
  • 11 Oct 2023
  • Blog Post

A Journey of Discovery, Teamwork, and Impact with FIELD Global Immersion

required to produce quality work and the soft skills necessary for effective interpersonal relationships. Understanding each other’s working styles, strengths and weaknesses helped us work better as a unit. 3. Kindness is universal We... View Details
  • 09 Aug 2016
  • First Look

August 9, 2016

decisions about, the person who expressed emotion. In Studies 1a–c, participants viewed individuals who reframed distress as passion as more competent than those who attributed distress to emotionality or made no attribution. In Studies 2a–b, reframing emotion as... View Details
Keywords: Sean Silverthorne
  • Web

Driving Impact in Emerging Markets with HBS Alum Nneka Chime (MBA 2015) - Recruiting

HBS alumni and collaborating with stakeholders as she attracts capital and grows a highly effective team. In her role as Partner and as a manager, Nneka now combines her love for solving challenging problems with the interpersonal skills... View Details
  • 04 Feb 2014
  • What Do You Think?

Has Listening Become a Lost Art?

book that points out the counter-intuitive relationship between success and listening to customers: The Innovator's Dilemma. Whether or not that is an accurate representation of Clay Christensen's book, it raises another interesting... View Details
Keywords: by James Heskett
  • 14 Oct 2021
  • In Practice

Reunited and It Feels (Not) So Good: Tips for Managing a Rocky Return

will be able to retain the work-life flexibility that they now crave. Employers will retain and attract productive people who will love their work life. Employers should seize the opportunity to modernize their relationship with... View Details
Keywords: by Kristen Senz
  • 17 Sep 2019
  • Cold Call Podcast

How a New Leader Broke Through a Culture of Accuse, Blame, and Criticize

Keywords: Re: Amy C. Edmondson; Health
  • Web

Faculty - Private Capital Project

assistant professor of management at the Wharton School, University of Pennsylvania. Professor Huang’s research examines early-stage entrepreneurship, and the role of interpersonal relationships and implicit... View Details
  • 31 Jan 2007
  • HBS Case

When Good Teams Go Bad

What could better symbolize high-level business performance than an eight-oared crew team rowing in perfect unison, their boat powered by a selfless collaboration of strength, skill, and shared purpose? It's no wonder that advertisers love to use this image to depict... View Details
Keywords: by Garry Emmons
  • 22 Mar 2024
  • Blog Post

Driving Impact in Emerging Markets with HBS Alum Nneka Chime (MBA 2015)

for solving challenging problems with the interpersonal skills required for deep relationship building. Coaching, mentoring, and leading lights her up and further her mission. “I knew that I wanted to get an... View Details
  • 10 Mar 2020
  • Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

other institutions such as business. The imperfect, all-too-human process takes place on organizational, individual, and interpersonal levels. It is one of ongoing adjustment and iteration, they write, with all of the awkward missteps and... View Details
Keywords: by Julia Hanna
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

Competency Inventory) Explore the internal drivers of your motivations as a leader through the Personal Values Questionnaire self-assessment Create a diagram of your professional network to visualize, reflect on, and better utilize professional View Details