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    Ethan S. Bernstein

    Ethan Bernstein (@ethanbernstein) is an associate professor in the Organizational Behavior unit at Harvard Business School. He has spent his career researching novel talent management practices and their effect on employee behavior, collaboration, and performance.... View Details

    • 04 Aug 2020
    • Blog Post

    HBS Career & Professional Development Responds to COVID-19

    Kristen Fitzpatrick (HBS '03) is the Managing Director of HBS Career and Professional Development (CPD). In this role, she also coaches alumni and MBA students. Through her interactions with recruiters over the past decade, Kristen is... View Details
    • April 1993 (Revised May 1994)
    • Case

    Prodigy Services Company (A)

    By: Lynn S. Paine
    Top executives of Prodigy Services Co. must decide how to respond when publicly accused of allowing anti-Semitic messages to be posted on the electronic bulletin boards of the company's interactive computer service. Can they defend free expression while at the same... View Details
    Keywords: Ethics; Values and Beliefs; Communication Intention and Meaning; Information Technology; Decision Making; Law; Management Teams; Information Technology Industry
    Related
    • 25 Aug 2015
    • Blog Post

    Why an MD/MBA from HBS and HMS?

    few courses in health policy, I realized that clinical care was controlled and confined by forces that were greater than the intimate interaction between a physician and patient. In fact, the discourse about these forces were amongst... View Details

      Kathleen L. McGinn

      Kathleen L. McGinn

      Professor Kathleen L. McGinn, Baker Foundation Professor and Cahners-Rabb Professor of Business Administration (emeritus) at Harvard Business School, has served in various leadership roles at HBS, including Research... View Details

        Jacob M. Cook

        Jacob Cook is a Lecturer in the Marketing Unit at Harvard Business School, where he teaches the EC course Digital Marketing & AI Workshop. His work focuses on how companies design and scale customer acquisition and retention strategies using digital marketing,... View Details

        • November 2021 (Revised January 2022)
        • Supplement

        Scott Tucker (B): The Feds Catch Up

        By: Aiyesha Dey and Amram Migdal
        The case tells the story of the rise and fall of Scott Tucker, an entrepreneur, businessman, passionate race car driver, competitor, and owner of a professional racing team. From 1997 to 2012, Tucker built a nationwide network of payday lending businesses, becoming a... View Details
        Keywords: Business Ventures; Crime and Corruption; Ethics; Fairness; Financing and Loans; Personal Finance; Governance; Corporate Accountability; Corporate Governance; Governance Compliance; Governance Controls; Financial Services Industry; United States
        Related
        • Research Summary

        The Unexpected Effects of Workplace Connectivity

        By: Ethan S. Bernstein

        While investigating how workplace transparency and privacy shape organizational behavior and performance, I wondered about the related effects of workplace connectivity. As new digital tools and organizational forms make it far easier for employees to communicate... View Details

        Keywords: Human Behavior; Performance; Virtual Work; Hybrid Work; Office Space; Workplace Design; Organizations; Organizational Design; Organizational Structure; Groups and Teams; Networks; Behavior; Social and Collaborative Networks; Communication
        • January–February 2018
        • Article

        Some Customers Would Rather Leave Without Saying Goodbye

        By: Eva Ascarza, Oded Netzer and Bruce G.S. Hardie
        We investigate the increasingly common business setting in which companies face the possibility of both observed and unobserved customer attrition (i.e., “overt” and “silent” churn) in the same pool of customers. This is the case for many online-based services where... View Details
        Keywords: Churn; Retention; Attrition; Customer Base Analysis; Hidden Markov Models; Latent Variable Models; Customer Relationship Management; Consumer Behavior
        Related
        • 19 Sep 2024
        • Research & Ideas

        Global Talent, Local Obstacles: Why Time Zones Matter in Remote Work

        Family Associate Professor at Harvard Business School. “There are many benefits to the individual and the company from embracing work-from-anywhere,” Choudhury says. “But there are also challenges—and one of those is that when people are spread out across time zones,... View Details
        Keywords: by Michael Blanding
        • 16 Jan 2007
        • First Look

        First Look: January 16, 2007

          Working Papers"Don'ts" And "Do's": Insights from Experience In Mitigating Risks Of Western Investors In Post-Communist Countries Authors:Charalambos A. Vlachoutsicos and Paul R. Lawrence Abstract No abstract available. Download the paper:... View Details
        Keywords: Martha Lagace

          Leslie A. Perlow

          Leslie A. Perlow is the Konosuke Matsushita Professor of Leadership in the Organizational Behavior Unit at Harvard Business School. She leads the Crafting Your Life Special Project, dedicated to helping individuals make purposeful life choices while gathering... View Details

          • Research Summary

          Overview

          By: Ethan S. Bernstein
          I have spent my career studying novel talent management practices and their effect on collaboration and performance. My core research focuses on two interrelated organizational trends that have become salient in the 21st century: workplace transparency (who gets to... View Details
          Keywords: Privacy; Transparency; Productivity; Field Experiments; Communication; Design; Human Resources; Leadership; Management; Organizational Design; Organizational Structure; Performance; Groups and Teams; Networks; Behavior; Social and Collaborative Networks; Satisfaction; North America; Europe; Asia; China; Japan; Latin America

            Himabindu Lakkaraju

            Himabindu "Hima" Lakkaraju is an Assistant Professor of Business Administration at Harvard Business School. She is also a faculty affiliate in the Department of Computer Science at Harvard University, the Harvard Data Science Initiative, Center for Research on... View Details

            • 17 Sep 2024
            • Research & Ideas

            Advice for the New CEO: Talk to Your Employees Early and Often

            CEOs have never had so many ways to communicate with their employees. But despite the availability of Slack, internal newsletters, and virtual town hall meetings, organizations can still go quiet. One of the most common culprits: Major... View Details
            Keywords: by Ami Albernaz
            • January 2014
            • Case

            Social Strategy at Cisco Systems

            By: Mikolaj Jan Piskorski, Daniel Malter and Aaron Smith
            In April 2013, Jeanne Beliveau-Dunn, vice president and general manager for Learning@Cisco Systems, was planning the future of the Cisco Learning Network, an online platform hosted at Cisco.com. Since its launch in 2008, the Cisco Learning Network provided content to... View Details
            Keywords: Networks; Digital Platforms; Internet and the Web; Competency and Skills; Learning; Web Services Industry
            Related
            • 02 Jul 2024
            • Book

            Five Essential Elements to Build the Capital You Need to Lead

            defensive back, and maybe he saw some innate coaching potential (my superpower) in the way I interacted with the other kids. Whatever the case may be, that capability, especially that coaching and encouraging potential, was the groundwork... View Details
            Keywords: by Dina Gerdeman
            • October 1994 (Revised November 1994)
            • Case

            British Airways: Using Information Systems to Better Serve the Customer

            By: W. Earl Sasser and Norman Klein
            Explores the uses of scanning technology, interactive software, and powerful data bases to assist customer relations representatives in resolving customer complaints. Competitive alliances in international markets are noted, but the focus is on the evolving commitment... View Details
            Keywords: Debates; Customer Focus and Relationships; Globalized Markets and Industries; Service Delivery; Alliances; Information Technology; Aerospace Industry
            Related
            • 01 Sep 2009
            • First Look

            First Look: September 1

            forces. Download the paper from SSRN ($5): http://papers.ssrn.com/sol3/papers.cfm?abstract_id=1413775 Repetition of Interaction and Learning: An Experimental Analysis Authors:Bradley R. Staats, Francesca Gino, and Gary P. Pisano Abstract... View Details
            Keywords: Martha Lagace
            • Research Summary

            Railroads and the Making of Modern China

            My current book project is entitled Railroads and the Making of the Modern China and explores China’s economic and socio-political transformation from the last decades of the empire to the present using railroad infrastructure as a focus. Based on a large... View Details