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Show Results For
- All HBS Web
(7,233)
- People (8)
- News (1,271)
- Research (5,428)
- Events (20)
- Multimedia (13)
- Faculty Publications (4,561)
- Web
IT Strategy: Improving Service to Support Innovation | Information Technology
community satisfaction. To achieve this, the team continually takes in feedback to ensure our offerings are aligned to our customers’ evolving needs. Over the past several years, a few areas for improvement emerged for Technology Support... View Details
- 2019
- Chapter
Technology Adoption
By: Chris Forman, Avi Goldfarb and Shane Greenstein
Using examples from information technology adoption, we emphasize the role of costs, benefits, communications channels and dynamic considerations in the decision to adopt new technology. We discuss differences between adoption by consumers and adoption by firms. We... View Details
Keywords: Technology Adoption
Forman, Chris, Avi Goldfarb, and Shane Greenstein. "Technology Adoption." In The Palgrave Encyclopedia of Strategic Management. Continuously updated edition, edited by Mie Augier and David J. Teece. Palgrave Macmillan, 2017. Electronic.
- March 1996 (Revised January 1997)
- Case
America Online: Using Information Technology to Better Serve the Customer
By: James I. Cash Jr. and Judy E. Stahl
Mike Connors, president of AOL Technologies, examines several efforts to correct operational problems inhibiting the company's growth. What will need to be done to support growth and counter competition from Prodigy, Compuserv, and Internet-related services? View Details
Keywords: Customer Focus and Relationships; Management Analysis, Tools, and Techniques; Service Operations; Problems and Challenges; Competitive Strategy; Information Technology; Technology Industry
Cash, James I., Jr., and Judy E. Stahl. "America Online: Using Information Technology to Better Serve the Customer." Harvard Business School Case 396-290, March 1996. (Revised January 1997.)
- 29 Oct 2014
HBS 2+2 Information Session at Rose Hulman Institute of Technology
Join us to learn more about the 2+2 application process to the MBA program at HBS. The event will include a presentation and an opportunity to ask questions to an Admissions Officer. Registration is not required but encouraged. The session will begin at 2:00 PM EST in... View Details
- Web
Using Cloud Storage & Services at HBS | Information Technology
not delete any of your data from the cloud, it will still be there when you reconnect. More Information More information about OneDrive can be found at Sharing Files and Folders in OneDrive . More View Details
- Article
The Impact of Project Portfolio Management on Information Technology Projects
By: Bert De Reyck, Yael Grushka-Cockayne, Martin Lockett, Sergio Ricardo Calderini, Marcio Moura and Andrew Sloper
The ever-increasing penetration of projects as a way to organise work in many organisations necessitates effective management of multiple projects. This has resulted in a greater interest in the processes of project portfolio management (PPM), with more and more... View Details
Keywords: Project Portfolio Management; Information Technology; Projects; Management Practices and Processes; Performance Improvement
De Reyck, Bert, Yael Grushka-Cockayne, Martin Lockett, Sergio Ricardo Calderini, Marcio Moura, and Andrew Sloper. "The Impact of Project Portfolio Management on Information Technology Projects." International Journal of Project Management 23, no. 7 (October 2005): 524–537.
- Web
Lupoli Companies: Riverwalk – Making an Impact | Information Technology
Featured Case Lupoli Companies: Riverwalk – Making an Impact This multimedia case highlights Sal Lupoli, President & CEO of Lupoli Companies, as he reflects on the 20th anniversary of Riverwalk, a project that significantly contributed to revitalizing Lawrence,... View Details
- Web
Online Security for You and your Family | Information Technology
Online Security for You and your Family Adopting good cybersecurity habits is crucial for protecting your personal information and digital life. In today's interconnected world, cyber threats like identity theft, hacking, and phishing are... View Details
- Web
Fraudulent Mobile Payment Alerts on the Rise | Information Technology
by calling the phone number on their website to verify the suspicious account activity. Never share personal account information over text or phone calls — legitimate institutions will not ask for you to provide passwords or account... View Details
- Web
Terror at the Taj Bombay: Customer-Centric Leadership | Information Technology
Featured Case Terror at the Taj Bombay: Customer-Centric Leadership On November 26, 2008, heavily armed terrorists launched a series of attacks throughout the city of Mumbai, India (formerly Bombay). One of the locations attacked was the Taj Mahal Palace and Tower,... View Details
- Web
Lucky Ones Coffee: Employing People with Disabilities | Information Technology
Featured Case Lucky Ones Coffee: Employing People with Disabilities Katie Holyfield and Taylor Matkins founded the The Lucky Ones Coffee in 2017 with a mission to create jobs in Park City, Utah for people with intellectual and developmental disabilities. The company... View Details
- February 1989 (Revised March 1993)
- Case
Gleason Components Group (A): Information Technology Support of Business Integration
Balaguer, Nancy S., and Donna B. Stoddard. "Gleason Components Group (A): Information Technology Support of Business Integration." Harvard Business School Case 189-136, February 1989. (Revised March 1993.)
- Web
IT Strategy: Helping Leaders Grow Their Skills | Information Technology
IT Strategy: Helping Leaders Grow Their Skills Strategic Initiative: 5.03 IT Management and Leadership Competencies By Shannon Breen on January 28, 2025 Share via Facebook Share via LinkedIn Print Share via email The Opportunity Paramount to the success of HBS IT, and... View Details
Launching Technology Ventures
Launching Technology Ventures (LTV) is an MBA elective designed for students who will join startups, launch their own companies, or work in established firms launching information technology products, in particular, new... View Details
- February 2016
- Article
Bridging Science and Technology Through Academic-Industry Partnerships
By: Sen Chai and Willy C. Shih
Partnerships that foster the translation of scientific advances emerging from academic research organizations into commercialized products at private firms are a policy tool that has attracted increased interest. This paper examines empirical data from the Danish... View Details
Keywords: Economic Development; Technological Change; Government Policy; Technological Innovation; Research and Development; Information Technology; Policy; Technology Industry; Denmark
Chai, Sen, and Willy C. Shih. "Bridging Science and Technology Through Academic-Industry Partnerships." Research Policy 45, no. 1 (February 2016): 148–158.
- July–August 2022
- Article
How Do Disadvantaged Groups Seek Information about Public Services? A Randomized Controlled Trial of Communication Technologies
By: Katerina Linos, Melissa Carlson, Laura Jakli, Nadia Dalma, Isabelle Cohen, Afroditi Veloudaki and Stavros Nikiforos Spyrellis
Governments and NGOs are switching to phone- and Internet-based communication technologies to reduce costs and broaden access to public services. However, these technological shifts can backfire if they exacerbate administrative burden in high-need communities. We... View Details
Linos, Katerina, Melissa Carlson, Laura Jakli, Nadia Dalma, Isabelle Cohen, Afroditi Veloudaki, and Stavros Nikiforos Spyrellis. "How Do Disadvantaged Groups Seek Information about Public Services? A Randomized Controlled Trial of Communication Technologies." Public Administration Review 82, no. 4 (July–August 2022): 708–720.
- Web
IT Strategy: IT Modernization Drives Academic Library Innovation | Information Technology
the vanguard of academic library innovation, linked data experimentation, semantic data modeling, and digital product development through new, cutting-edge technology and processes. The current architecture needs to be redesigned to... View Details
- May 2001 (Revised May 2002)
- Case
Infosys Technologies
By: Ashish Nanda and Thomas J. DeLong
Creating and sustaining a third-world-based technology company to compete globally (i.e. in the first-world) poses many challenges. Such challenges are examined through the genesis and progression of Infosys Technologies Ltd. Key decisions made by Chairman N.R.... View Details
Keywords: Entrepreneurship; Business or Company Management; Management Practices and Processes; Business Strategy; Cross-Cultural and Cross-Border Issues; Global Strategy; Growth and Development Strategy; Planning; Technological Innovation; Emerging Markets; Information Technology Industry
Nanda, Ashish, and Thomas J. DeLong. "Infosys Technologies." Harvard Business School Case 801-445, May 2001. (Revised May 2002.)
- January 2008 (Revised May 2011)
- Case
Cognizant Technology Solutions
By: Robert G. Eccles, David Lane and Prabakar 'PK' Kothandaraman
In the highly competitive information technology outsourcing industry, Cognizant Technology Solutions has developed a strategy to differentiate itself by emphasizing building very close client relationships through its "Two-in-a-box" (TIB) model. This model is based on... View Details
Keywords: Customer Relationship Management; Knowledge Sharing; Resource Allocation; Competitive Advantage; Information Technology; Information Technology Industry
Eccles, Robert G., David Lane, and Prabakar 'PK' Kothandaraman. "Cognizant Technology Solutions." Harvard Business School Case 408-099, January 2008. (Revised May 2011.)