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- Faculty Publications (93)
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- All HBS Web (372)
- Faculty Publications (93)
- 08 Aug 2005
- Research & Ideas
A Balanced Scorecard Approach To Measure Customer Profitability
succeed, the value created by the differentiation—measured by higher margins and higher sales volumes—has to exceed the cost of creating and delivering customized features and services. Unfortunately, many companies cannot accurately decompose their View Details
Keywords: by Robert S. Kaplan
- 16 Sep 2019
- Research & Ideas
Crowdsourcing Is Helping Hollywood Reduce the Risk of Movie-Making
List, an annual compilation of promising scripts recommended by anonymous Hollywood insiders. In a new working paper, Judgement Aggregation in Creative Production: Evidence from the Movie Industry, Luo and her two co-authors—Jeffrey... View Details
- 24 Apr 2018
- First Look
First Look at New Research and Ideas, April 24, 2018
Effectiveness By: Kim, Tami, Kate Barasz, and Leslie K. John Abstract—Given the increasingly specific ways marketers can target ads, many consumers and regulators are demanding ad transparency: disclosure of how consumers’ personal View Details
Keywords: Sean Silverthorne
- 10 Mar 2009
- First Look
First Look: March 10, 2009
informational and procedural quality. We close by discussing the implications of our findings for organizations and researchers. Download the paper: http://www.hbs.edu/research/pdf/07-001.pdf Cases & Course Materials Alibaba's Taobao... View Details
Keywords: Martha Lagace
- 01 Oct 1999
- News
Banking on Success
outlook for the next fifty years, I would say it's sensational. How would you rate your personal computing skills? I've kept up pretty well, by necessity. You can't get a stock quote today without being able to use a computer. Our ability to produce View Details
Keywords: Deborah E. Blagg
- 27 Apr 2020
- Research & Ideas
How Remote Work Changes What We Think About Onboarding
Author's note: Over the past few weeks, I have been asking CEOs attending programs I teach at Harvard Business School a simple question: What is keeping you awake at night during this global pandemic? They've mentioned numerous complicated challenges that I have View Details
Keywords: by Boris Groysberg
- 19 Oct 2010
- First Look
First Look: October 19, 2010
Raffaella Sadun, and John Van Reenen Publication:American Economic Review (forthcoming) Abstract The U.S. has experienced a sustained increase in productivity growth since the mid-1990s, particularly in sectors that intensively use View Details
Keywords: Sean Silverthorne
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
emerged and competed with one another in the early decades of university business education. The first was a simple aggregation of courses taught elsewhere in the university and covering such obviously useful (if intellectually... View Details
- 20 Oct 2010
- Op-Ed
Export Competitiveness: Reversing the Logic
export-oriented policies have still fared much better than other policies, for example import substitution, even if they have not been an unqualified success. Policy implications What does this mean for economic policy, i.e. how are government policies View Details
Keywords: by Christian Ketels
- 18 Jul 2022
- Research & Ideas
After the 'Crypto Crash,' What's Next for Digital Currencies?
precisely what they are—to information that would help people make assessments about which markets they want to be in and how much risk they’re taking on. Highlight it in the same way that we provide View Details
- 22 Feb 2022
- News
Breaking News
our sample affects, on average, 40 facilities. If you aggregate the penalty effect across these 40 facilities, that’s a $1.2 million increase in penalties over three years,” he adds. It also doesn’t include private companies, which can... View Details
- 16 Aug 2011
- First Look
First Look: August 16
aggregate productivity by affecting the organization of firms. To do this we collect new data on the decentralization of investment, hiring, production, and sales decisions from Corporate Headquarters to local plant managers in almost... View Details
Keywords: Sean Silverthorne
- 04 Feb 2013
- Research & Ideas
Are the Big Four Audit Firms Too Big to Fail?
“There are important implications for the quality of accounting information in corporations and in capital markets” "We could imagine that as the audit industry becomes more concentrated, the big auditors would become increasingly... View Details
- Research Summary
The Value of Family Ownership, Control, and Management
In collaboration with Professor Raphael Amit of Wharton, Belén Villalonga is investigating how family ownership, control, and management affect firm value. Their forthcoming Journal of Financial... View Details
- Web
Harvard Business School
and Connecticut General Insurance Corporation, where Jones became the first African American board member. Otis Gates III MBA 1963 Otis Gates grew up in Roxbury and graduated from both Harvard College and HBS. In 1968, Gates began his career in View Details
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
places to rent; in other words, build up the supply side. Their first challenge was to identify these property owners and rally them in large enough numbers to attract renters. Chesky and Gebbia had the clever idea to avoid starting from scratch, and instead used... View Details
Keywords: by Martha Lagace
- 01 Jun 2015
- News
Five-Star Research
measurable impact on a business’s bottom line. For Luca, who has authored several studies on the topic—and is himself an occasional Yelp critic—online reviews are “one of the most powerful information sources that has emerged in decades,... View Details
- 21 Jul 2003
- Research & Ideas
Don’t Get Buried in Customer Data—Use It
on," says Harvard Business School marketing professor Gerald Zaltman. A more strategic approach to data mining can provide the foundation for that decision-making architecture. Below, advice on how to use information about the... View Details
Keywords: by Jean Ayers
- 19 Nov 2001
- Research & Ideas
Wrapping Your Alliances In a World Wide Web
product information standards makes the current aggregation and dissemination of such content an expensive and inefficient proposition—an effort duplicated by each distributor in the channel. This problem is... View Details
Keywords: by Andrew McAfee
- Fast Answer
Companies: small or private
Limited information about some private and/or small companies may be found in Orbis, Capital IQ, FactSet, and Lexis/Nexis. Most of these are View Details