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Show Results For
- All HBS Web
(622)
- People (4)
- News (233)
- Research (256)
- Events (4)
- Multimedia (9)
- Faculty Publications (158)
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- 24 Jan 2011
- HBS Case
Terror at the Taj
On November 26, 2008, 175 people died in Mumbai, India, when 10 terrorists simultaneously struck sites. Of the five locations—all well-known landmarks—the beautiful domes of the hotel known as the Taj Mahal Palace and Tower would become... View Details
- Research Summary
Management Control Systems in Multiunit Companies
By: Tatiana Sandino
Professor Sandino conducts research on early-stage multiunit companies that introduce management control systems to help maintain operations, as well as company culture, as they grow, but also to enable adaptation to the different markets that they serve. Building... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
everything (rebooking flights, notifying the airline, checking on our luggage). Forty-five minutes later, we were boarding the next flight.” Trust your customers, take immediate action, and do not blame them. “After a long trip to India, my tired family arrived at a... View Details
- 24 Oct 2011
- Research & Ideas
The Yelp Factor: Are Consumer Reviews Good for Business?
Professor Michael Luca set to find out exactly by how much, and identify winners and losers in the process. "I have always been interested in how companies form their reputations, not only restaurants and hotels but also schools and... View Details
- 08 Apr 2019
- Sharpening Your Skills
The Life of Luxury and How to Sell It
businesses reinveted the image of wine. An Exploration of Luxury Hotels in TanzaniaWhy, despite being so richly endowed in touristic resources, does Tanzania receive relatively few tourists and little revenue from tourism? Image: iPhoto... View Details
- 08 May 2023
- Research & Ideas
How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs
immigration is high.” You Might Also Like: How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Being Your Own Boss Can Pay Off, but Not Always with Big Pay Tech Hubs: How Software Brought Talent and Prosperity to New... View Details
Keywords: by Scott Van Voorhis
- 06 Oct 2003
- Research & Ideas
The Problem with Hedge Funds
squad launched into an arm-waving cheer, `Chilton, Chilton, he's our man; if he can't short it, nobody can!"' This is an account of the Morgan Stanley hedge fund conference held at the Breakers Hotel in Palm Beach in January 2002.... View Details
Keywords: by D. Quinn Mills
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
Misconduct? How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Identify Great Customers from Their First Purchase Related reading from the Working Knowledge Archives The Yelp Factor: Are Consumer Reviews Good for... View Details
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
daily diary entries from employees working on creative projects—everything from making a new high-strength fabric to developing a database for a global hotel chain—they were able to chart how and why team leaders have enormous impact,... View Details
Keywords: by Martha Lagace
- 04 Dec 2019
- Book
Creating the Experimentation Organization
to the most successful online hotel platform, with some 1.5 million room-nights booked daily. “They fundamentally believe that the ability to run large experiments has been critical to their success,” says Thomke. At Booking,... View Details
Keywords: by Michael Blanding
- 22 May 2017
- Lessons from the Classroom
A Luxury Industry Veteran Teaches the Importance of Aesthetics to Budding Business Leaders
marketing thing for your target audience, but nobody’s going to drive their kids around in a car with suicide doors.” Team Pan Am sought to revive the brand of the beloved but defunct airline with Worldport, a line of hotels named after a... View Details
- 18 Sep 2017
- Research & Ideas
'Likes' Lead to Nothing—and Other Hard-Learned Lessons of Social Media Marketing
they use their products and services. “It’s not enough to slap your brand on Facebook and expect things to happen,” John says. “But if you see your friend booked a hotel on Facebook, that kind of endorsement is more likely to be effective... View Details
- 12 Oct 2022
- Research & Ideas
When Design Enables Discrimination: Learning from Anti-Asian Bias on Airbnb
provides accommodations in more than 220 countries and 100,000 cities. But when it first started out in 2008, it was competing with large and trusted hotel chains, and displaying pictures of hosts may have seemed like a good way to... View Details
- 16 May 2005
- Research & Ideas
Nonprofit Networking: The New Way to Grow
operations that Guide Dogs had been responsible for, such as running hotels and holiday programs for the blind. "She sought partners who would have the capability to take ownership and continue running those programs. The contract... View Details
Keywords: by Martha Lagace
- 30 Aug 2004
- Research & Ideas
Real Estate: The Most Imperfect Asset
trying to augment the curriculum with international cases. For example, I wrote a case about a hotel in Barcelona, a shopping center development in Hungary, and the recapitalization of Canary Wharf in London. Currently, most of my focus... View Details
- 21 Aug 2017
- Lessons from the Classroom
Companies Love Big Data But Lack the Strategy To Use It Effectively
hotel in Las Vegas, and challenges to distinguishing between correlation and causation in inferences drawn from large data sets. Ariel Dora Stern, of the Technology and Operations Management Unit, challenged the class to think about what... View Details
Keywords: by Dina Gerdeman
- 20 Feb 2019
- Research & Ideas
Rocket-tunity: Can Private Firms Turn a Profit in Space?
less clear, but the company has expressed interest in extending its technology to private customers. Weinzierl also points to two lesser-known companies that are deeply embedded in the development of space bases: Bigelow Aerospace and Axiom Space. “Robert Bigelow is a... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
offered free hotel rooms located near medical facilities to healthcare workers, while Serta Simmons donated 100,000 mattresses to hospitals as they frantically worked to increase the number of ICU beds during a surge in cases. Shift... View Details
Keywords: by Jill Avery and Richard Edelman
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
of mid-sized hotels with 217 employees across four sites. In mid-March, the founding partners decided to voluntarily stop operations to guarantee employee health and safety. The company is doing scenario-based training to prepare... View Details
- 22 Jul 2019
- Book
How to Be a Digital Platform Leader
exposure by hiring professional photographers to take photos similar to what a person would see for hotel listings. This decision was not only a differentiating factor from Craigslist-type postings or newspaper advertisements; it also... View Details
Keywords: by Martha Lagace