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  • February 2013 (Revised March 2013)
  • Case

Agero: Enhancing Capabilities for Customers

By: Robert Simons and Natalie Kindred

This case illustrates the importance of choosing a primary customer as the basis for organization design. Cross Country Group managers adjusted resource allocation, organization design and performance measures over time to transform Cross Country Group from an... View Details

Keywords: Entrepreneurial Management; Entrepreneurial Gap; Entrepreneurship; Auto Industry; Insurance; Performance Management; Performance Measurement; Performance Measures; Performance Pressure; Decisions; Family Business; Resource Allocation; Organizational Design; Customer Focus and Relationships; Performance Evaluation; Growth and Development Strategy; Service Industry
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    Thomas R. Eisenmann

    Thomas R. Eisenmann is the Howard H. Stevenson Professor of Business Administration at the Harvard Business School; Peter O. Crisp Faculty Chair, Harvard Innovation Labs; and Unit Head of the HBS Entrepreneurial... View Details

    Keywords: advertising; broadcasting; communications; computer; e-commerce industry; electronic publishing; electronics; entertainment; fiber optics; high technology; home video games; information technology industry; infrastructure industry; internet; journalism; media; motion pictures; music; publishing industry; semiconductor; software; telecommunications; television; video games
    • 23 Nov 2021
    • Book

    What It Takes to Build an Organizational Culture That Wins

    culture as one that provides a platform, in the high-tech sense of that word, one that is designed to foster the ability to learn, adapt, innovate, and change anything, including strategy. It is this kind of platform from which strategies... View Details
    Keywords: by Avery Forman
    • 30 Jun 2022
    • HBS Case

    Peloton Changed the Exercise Game. Can the Company Push Through the Pain?

    got a lot of levers to pull.” Despite the risk, Dolan believes Peloton does appear to have a future. “It’s not like they’re a high-tech company, wondering if a drug will get FDA approval,” Dolan says. “No surprises are coming down the... View Details
    Keywords: by Lane Lambert; Media & Broadcasting; Health; Bicycle
    • 27 Jun 2005
    • Research & Ideas

    Asian and American Leadership Styles: How Are They Unique?

    Internet are bringing out a high-tech type of leadership that is common in America's high-tech sector. Entrepreneurial, innovative, hard-driving, very flexible, ambitious, optimistic, visionary in the... View Details
    Keywords: by D. Quinn Mills
    • February 2017 (Revised December 2018)
    • Case

    From Start-Up to Grown-Up Nation: The Future of the Israeli Innovation Ecosystem (Abridged)

    By: Elie Ofek and Margot Eiran
    In June 2016, Benjamin (Bibi) Netanyahu, Prime Minister of Israel, wrestled with how to sustain Israel’s strong innovation track record and the country’s reputation as the “start-up nation.” Despite the economic miracle the country had wrought since its founding, he... View Details
    Keywords: Innovation and Management; Entrepreneurship; Business Startups; Government and Politics; Economy; Equality and Inequality; Israel
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    • 14 Feb 2023
    • HBS Case

    Is Sweden Still 'Sweden'? A Liberal Utopia Grapples with an Identity Crisis

    Crossroads.” HBS research associate Julia M. Comeau contributed to the study, along with the School’s Europe Research Center. While the country’s well-paid, high-tech economy is humming, and the country continues to generate an outsized... View Details
    Keywords: by Lane Lambert
    • 30 Mar 2021
    • Research & Ideas

    Commuting Hurts Productivity and Your Best Talent Suffers Most

    Trademark Office, Dataquick, which is now owned by CoreLogic, and Data Axle USA. When measuring the number and quality of patented inventions by high-tech inventors, Wu and his colleagues found that for every 10 kilometers (6.2 miles) of... View Details
    Keywords: by Lane Lambert
    • 05 May 2014
    • Working Paper Summaries

    Firms and the Economics of Skilled Immigration

    Keywords: by Sari Pekkala Kerr, William R. Kerr & William F. Lincoln; Technology
    • 01 Feb 2001
    • News

    What Makes a Good Leader

    She points out that "people often resist change for reasons that make good sense to them, even if those reasons don't correspond to organizational goals. So it is crucial to recognize, reward, and celebrate accomplishments." THE ROLE OF KNOWLEDGE In this day of View Details
    Keywords: Management

      Walter A. Friedman

      Walter A. Friedman is Director of the Business History Initiative and Lecturer.  He edits Business History Review with Geoff Jones. He specializes in business, labor, and economic history. He is author of Fortune Tellers: The Story of America's First... View Details

      Keywords: advertising; automobiles; automotive; electrical equipment; electronics; information technology industry; marketing industry; railroad; retailing; soft drink

        John A. Deighton

        John Deighton is The Harold M. Brierley Professor of Business Administration Emeritus at Harvard Business School. He is an authority on consumer behavior and marketing, with a focus on digital and direct marketing. He teaches in the area of Big Data in Marketing,... View Details

        Keywords: advertising; banking; beverage; communications; computer; consumer products; credit card; e-commerce industry; financial services; grocery; hotels ＆ motels; information technology industry; marketing industry; music; pharmaceuticals; professional services

          Benson P. Shapiro

          Benson P. Shapiro is a well-known authority on marketing strategy and sales management with particular interests in pricing, product line planning, and marketing organization. He is also the Malcolm P. McNair Professor of Marketing Emeritus at the Harvard Business... View Details

          Keywords: apparel; banking; beauty products; brokerage; chemical; computer; consulting; e-commerce industry; electrical equipment; electronics; financial services; food; high technology; industrial goods; information; information technology industry; internet; investment banking industry; manufacturing; marketing industry; metals; plastics; printing; professional services; software; steel; telecommunications; wholesale

            John T. Gourville

            John Gourville is the Albert J. Weatherhead, Jr. Professor of Business Administration at the Harvard Business School.  He joined the HBS Marketing Unit in 1995 after receiving his Ph.D. at the University of Chicago in marketing and behavioral research.  His most... View Details

            Keywords: agribusiness; biotechnology; consumer products; health care; high technology; medical supplies; pharmaceuticals; retailing
            • 01 Oct 2007
            • Research & Ideas

            Encouraging Dissent in Decision-Making

            Edmondson, who chairs the Doctoral Programs and teaches in the Technology and Operations Management unit. "To cite one example, former HBS doctoral student Jim Detert and I interviewed some 200 people of all ranks and functions in a View Details
            Keywords: by Garry Emmons
            • 01 Jun 2023
            • News

            Curb Appeal

            ambitious long-term strategy for modernizing the way New York deals with its trash. And the real heavy lifting has only just begun. DSNY has rolled out hundreds of “Smart Bins,” high-tech composting receptacles that are solar-powered and... View Details
            Keywords: Alexander Gelfand; photography by Vance Jacobs; Justice, Public Order, and Safety Activities; Government
            • 11 Jan 2021
            • Research & Ideas

            Is A/B Testing Effective? Evidence from 35,000 Startups

            with Sharique Hasan and Aaron Chatterji of Duke University’s Fuqua School of Business, examined 35,262 high-tech startups founded globally between 2008 and 2013. They detailed their results in the working paper, Digital Experimentation... View Details
            Keywords: by Kristen Senz
            • 06 Feb 2020
            • Research & Ideas

            What We Learned from Reading Jeff Bezos’ Patents

            Services Changed the Way VCs Fund Startups Research Paper: Some Facts of High-Tech Patenting Are there Amazon leadership, people, or culture practices that you find interesting? Share your insights below. View Details
            Keywords: by Tricia Gregg and Boris Groysberg; Retail
            • 20 Jan 2014
            • Research & Ideas

            Language Wars Divide Global Companies

            Rod, this prior work is advanced to examine how language differences in subgroups can create an "us versus them" dynamic among workers, and how those schisms are linked to who holds power in firms. The study follows 96 workers on six software development... View Details
            Keywords: by Kim Girard
            • 31 May 2011
            • Research & Ideas

            Japan Disaster Shakes Up Supply-Chain Strategies

            March 11. Tokyo, and indeed much of eastern Japan, is an epicenter of high-tech manufacturing. But dozens of suppliers in other industries are located in the region as well, and the loss of their production may have far-reaching effects... View Details
            Keywords: by Dennis Fisher; Auto; Technology; Computer; Electronics