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Show Results For
- All HBS Web
(2,153)
- People (13)
- News (792)
- Research (782)
- Events (1)
- Multimedia (16)
- Faculty Publications (44)
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- 19 Jul 2004
- Research & Ideas
Your Customers: Use Them or Lose Them
It's easy to deliver lousy service. Examples are too numerous to mention and let's not ruin the day, shall we? But imagine this: How about living in a world where companies treat you, as a customer, nicely and it benefits them as well as you? Such companies exist, says... View Details
Keywords: by Martha Lagace
- 23 Dec 2008
- First Look
First Look: December 23, 2008
satisfied, there is happiness adaptation to further gains in income using three data sets. Individual German Panel Data from 1985 to 2000, and data on the well-being of over 600,000 people in a panel of European countries from 1975 to 2002, View Details
Keywords: Martha Lagace
- 24 May 2004
- Research & Ideas
When Reputation Trumps Regulation
A recent study by HBS assistant professor Jordan Siegel tests whether foreign firms can leapfrog their countries' weak legal institutions by listing equities in New York and voluntarily abiding by U.S. securities law. The study, which... View Details
Keywords: by Ann Cullen
- 29 Nov 2004
- Research & Ideas
Caves, Clusters, and Weak Ties: The Six Degrees World of Inventors
Six degrees of separation seems to work well for B-list actors—but does it have anything to say about innovation and business? HBS associate professor Lee Fleming believes it does, and his work looks specifically at how ideas and... View Details
- 23 Jun 2008
- Research & Ideas
Innovative Ways to Encourage Personal Savings
Putting together the money for everything from a short-term emergency to retirement is hard enough, a challenge that low- and moderate-income families endure every day. Yet as HBS professor Peter Tufano describes, new and old products... View Details
- 21 Mar 2004
- Research & Ideas
Loyalty: Don’t Give Away the Store
Frequent shopping programs that reward customers with discounts or other perks are commonplace in grocery stores, but many are not as effective in influencing buying behavior as they could be, argues HBS professor Rajiv Lal. "The... View Details
- 04 Sep 2001
- Lessons from the Classroom
Getting Back on Course
When Harvard Business School dean Kim B. Clark returned from a road tour a couple of years ago, he had some important issues he wanted to discuss with Professor Myra M. Hart. Evidence—granted, most of it anecdotal—was mounting to show... View Details
Keywords: by Martha Lagace
- 14 Jun 2004
- Research & Ideas
The Big Money for Big Projects
structure, value, and finance large, "Greenfield" projects. He also has created the Project Finance Portal. Perhaps fittingly, his HBS office is just a few miles down the road from one of the most expensive public works project... View Details
- 20 Feb 2006
- Research & Ideas
Are Company Founders Underpaid?
founders are faced with having to trade off financial gains (from building a valuable venture) versus control. In quantitative analyses of 454 start-ups, I show that there is a significant Rich versus King tradeoff, and explore ways in... View Details
- 08 Apr 2009
- Research & Ideas
Clayton Christensen on Disrupting Health Care
An acclaimed author and expert on the development and commercialization of technological and business innovation, HBS professor Clayton Christensen has written a new book aimed at changing our national conversation about health care. In... View Details
- 05 May 2003
- Research & Ideas
Sharing the Responsibility of Corporate Governance
staying out of trouble is only part of the story. Perhaps more importantly, the book will show managers how to use the law and the legal system as a positive force to create and capture value and to manage risk. View Details
Keywords: by Carla Tishler
- 28 Jun 2010
- HBS Case
Cincinnati Children’s Hospital Medical Center
details how one institution has implemented its own version of health-care reform, taking overall performance levels from well below average to the top 10 percent in the industry. Coauthored by HBS assistant professor Anita Tucker and... View Details
- 17 Feb 2010
- First Look
First Look: Feb. 17
research on anchoring and adjustment, for instance, we show that when presented with a desirable product, consumers anchor on scenarios of successful redemption and adjust insufficiently for things that could go wrong in the redemption... View Details
Keywords: Martha Lagace
- 24 Sep 2001
- Research & Ideas
Five Questions for Debora L. Spar
in that enforcement. We see a similar demand with regard to the Russian programmer who was just arrested in the United States for distributing a technology that allowed readers to break through the software protecting e-books. I also think that the whole case against... View Details
Keywords: by Sean Silverthorne
- 11 Aug 2003
- Research & Ideas
Cheap, Fast, and In Control: How Tech Aids Innovation
what are some of the possible negative consequences of remaining stagnant? Stefan Thomke: Competitive environments and technologies are constantly changing, which creates both wonderful opportunities to innovate and grave threats if we fail to respond to such changes.... View Details
Keywords: by Wendy Guild
- 15 Oct 2007
- Research & Ideas
Businesses Beware: The World Is Not Flat
power of states. But the world is not flat, argues HBS professor Pankaj Ghemawat. Think of it as partly globalized, or "semiglobalized." "Strategies that presume complete global integration tend to place far too much... View Details
Keywords: by Martha Lagace
- 26 Nov 2001
- Research & Ideas
Manager or Mentor? Why You Must Be Both
HBS professor David A. Thomas hates the word "mentor." In his opinion, it's as empty a buzzword as "coach." In fact, when Thomas spoke to an audience of around 100 administrative managers at Harvard University... View Details
Keywords: by Martha Lagace
- September–October 2017
- Article
The Surprising Power of Online Experiments: Getting the Most Out of A/B and Other Controlled Tests
By: Ron Kohavi and Stefan Thomke
In the fast-moving digital world, even experts have a hard time assessing new ideas. Case in point: At Bing, a small headline change an employee proposed was deemed a low priority and shelved for months until one engineer decided to do a quick online controlled... View Details
Kohavi, Ron, and Stefan Thomke. "The Surprising Power of Online Experiments: Getting the Most Out of A/B and Other Controlled Tests." Harvard Business Review 95, no. 5 (September–October 2017): 74–82.
- 17 May 2004
- Research & Ideas
Why We Don’t Study Corporate Responsibility
For too long, scholarship in the field of management has looked at economic performance rather than social welfare, argue HBS professor Joshua Margolis and colleagues James P. Walsh, of University of Michigan Business School, and Klaus... View Details
Keywords: by Manda Salls
- 15 Aug 2005
- Research & Ideas
The Founding CEO’s Dilemma: Stay or Go?
achieve their goals. I've been especially interested in the pattern of succession in many entrepreneurial firms—specifically, that many founders are replaced by "professional" CEOs early in the life of the venture. My data shows... View Details