Publications

24 Mar 2022
Research & Ideas

Rituals at Work: Teams That Play Together Stay Together

to a rite of passage like a wedding. Group rituals abound in the world of sports; for example, Notre Dame’s football team always walks the same route to the stadium. Many group activities involve food, from community potlucks to View Details

Keywords: by Kristen Senz

21 Jun 2022
HBS Case

Free Isn’t Always Better: How Slack Holds Its Own Against Microsoft Teams

Slack could be more readily adapted to a range of office software than Teams could. Slack users seemed to like its features, Yoffie says. ‘How do you compete with free?’ Yoffie says Slack’s chief challenge is the same one that other... View Details

Keywords: by Lane Lambert; Information Technology; Technology

Web

Online Dynamic Teaming Course | HBS Online

teaming tools to foster high-quality conversations. Highlights The Ladder of Inference Building a Team Building Trust Show Hide Details Concepts Leading Effective Teams View Details

November 2022 (Revised February 2024)
Case

The Globalization of Manchester City Football Group

By: Maria P. Roche, Tiona Zuzul, Exequiel Hernandez and Amy Klopfenstein

This case describes the efforts of City Football Group (CFG) to purchase Esporte Clube Bahia (Bahia), a Brazilian professional soccer club. CFG’s strategy was to acquire under-performing clubs worldwide, invest money in high-profile players, and improve the teams’... View Details

20 Sep 2004
Research & Ideas

How Consumers Value Global Brands

companies like Disney, McDonald's, Levi Strauss, and Jack Daniel's spun American myths for the rest of the world. But today's global myths have less to do with the American way of life. Further, no longer are myths created only by... View Details

Keywords: by Douglas B. Holt, John A. Quelch & Earl L. Taylor

October 2007 (Revised October 2009)
Case

Global Climate Change and BP

By: Forest L. Reinhardt and Mikell Hyman

Following the sudden resignation of Sir John Browne, Tony Hayward, BP CEO, must decide how global climate change management will figure into BP's corporate strategy. Climate change management was a major part of BP's strategy under Browne: In 1997 Browne broke from his... View Details

Keywords: Change Management; Climate Change; Corporate Strategy; Corporate Social Responsibility and Impact; Management Teams; Environmental Sustainability; Government and Politics; Energy Sources; Global Strategy; Operations; Utilities Industry; Energy Industry; United Kingdom

May 2013 (Revised October 2014)
Case

Novartis: Leading a Global Enterprise

By: William W. George, Krishna G. Palepu and Carin-Isabel Knoop

Novartis, the world's leading healthcare company, was formed in 1996 out of a merger of two very different, mid-tier Switzerland-based pharma companies. The case traces the company's evolution over the past 17 years, as it transformed into a truly global enterprise... View Details

Keywords: Multinational Firms and Management; Talent and Talent Management; Organizational Structure; Organizational Culture; Success; Globalized Markets and Industries; Management Teams; Change Management; Business History; Mergers and Acquisitions; Global Strategy; Health Care and Treatment; Pharmaceutical Industry; Health Industry; Switzerland

November 2009
Supplement

Managing a Global Team: Greg James at Sun Microsystems, Inc. (B)

By: Tsedal Neeley

This case updates students on the steps Greg James took to solve the problems that instigated the crisis documented in “Managing a Global Team: Greg James at Sun Microsystems, Inc. (A).” We find out how James solves the process problems involved in his team's breakdown... View Details

Keywords: Customer Satisfaction; Globalized Firms and Management; Crisis Management; Service Delivery; Business Processes; Performance Productivity; Groups and Teams; Technology Industry

April 1998
Case

Becton Dickinson: Worldwide Blood Collection Team (Abridged)

By: Clayton M. Christensen

Becton Dickinson's Vacutainer business was largely based in the United States, but in 1980 management determined to grow the business aggressively first in Europe and then Japan. These areas demanded new products that were tailored to local markets. Despite the change... View Details

Keywords: Resource Allocation; Growth and Development Strategy; Change Management; Product Development; Global Strategy; Expansion; Innovation and Invention; Multinational Firms and Management; Medical Devices and Supplies Industry; United States; Europe; Japan

25 Sep 2018
Video

Out of the Comfort Zone: FIELD Global Immersion

18 Nov 2016
Blog Post

CPD Global Market Update: Singapore

As a global financial hub, one of the largest ports in the world and the gateway to Southeast Asia, opportunities are abundant for MBAs in Singapore. On a recent trip there, I found a vibrant start-up scene that is not only supported by... View Details

Keywords: All Industries

April 2017
Case

Global Leadership in a Dynamic and Evolving Region: Molinas @ The Coca-Cola Company (A)

By: Tsedal Neeley and Esel Çekin

Galya Frayman Molinas, President of Coca-Cola's Turkish business and a 20-year company veteran, is unexpectedly asked to take the helm of a newly expanded territory with operations across eight additional countries in Central Asia: Armenia, Azerbaijan, Georgia,... View Details

Keywords: Functions; Structure; Centralization; Decentralization; Diversity; Country Of Origin Effects; Global Contextual Intelligence; Leading Change; Crisis Management; Organizational Structure; Experience and Expertise; Situation or Environment; Central Asia; Turkey

July 2008 (Revised July 2020)
Case

Managing a Global Team: Greg James at Sun Microsystems, Inc. (A)

By: Tsedal Neeley and Thomas J. DeLong

Greg James, a global manager at Sun Microsystems, Inc., sets out to meet with his entire 43-member customer implementation team spread across India, France, the United Arab Emirates, and the United States of America to resolve a dire customer system outage as required... View Details

Keywords: Groups and Teams; Global Range; Management; Customer Satisfaction; Service Delivery; Crisis Management; Conflict and Resolution; Technology Industry; India; United Arab Emirates; France; United States

22 Jun 2021
Video

VPE 2021: Welcome Session with Peek Faculty Chair Jill Avery and MBA Admissions Team

26 Nov 2007
Research & Ideas

Best Practices of Global Innovators

orchestrates, manages, and coordinates its network of hundreds of global partners." It just isn't possible for one firm to master all these skills. MacCormack and his team (Theodore Forbath, Peter Brooks,... View Details

Keywords: by Sean Silverthorne

01 Sep 2023
News

Hands-on Learning About Global Markets

to succeed.” —Leonard A. Schlesinger, Baker Foundation Professor, chair of HBS’s practice-based faculty, and faculty chair of the FIELD Global Immersion program On the last day of the immersion, the team... View Details

Keywords: Jennifer Gillespie

01 Mar 2012
News

FIELD 2: Global Intelligence

Watch the thinking that underpins HBS’s new field method of study Investing in HBS Great Expectations Model Teamwork Donor Spotlight Balanced Scorecard and Beer Game Go High-Tech FAQ For the second module of FIELD (Field Immersion Experiences for Leadership... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

29 Sep 2020

External Partner Event: Virtual Forté MBA Forum UK & Europe

schools. Usually held in cities around the world, Forté MBA Forums are moving online this year. Our HBS team will be online and is looking forward to meeting you. View Details

2005
Chapter

Internal Dynamics and Cultural Intelligence in Multinational Teams

By: P. C. Earley and H. K. Gardner

Keywords: Groups and Teams; Cross-Cultural and Cross-Border Issues