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Show Results For
- All HBS Web
(354)
- News (93)
- Research (217)
- Events (1)
- Multimedia (1)
- Faculty Publications (143)
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- 08 Sep 2015
- First Look
September 8, 2015
team owner, is now the time to sell while franchise value and fan support are at their peaks, or will the business of the NFL be viable for years to come? Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/815071-PDF-ENG Harvard... View Details
Keywords: Carmen Nobel
- 21 Nov 2005
- Research & Ideas
Making Credibility Your Strongest Asset
rating systems have emerged to reward good service and integrity. Plan Several Moves Ahead Bob Kraft owns the New England Patriots, one of the most successful franchises in professional sports. Notably, he didn't get the team by... View Details
Keywords: by Michael Wheeler
- 19 Jun 2012
- First Look
First Look: June 19
model that makes sense for retail operators without subsidy. Using a franchising model that relies on seasoned local entrepreneurs, communication technology that monitors flows and quality, payment technology that takes cash out of the... View Details
Keywords: Sean Silverthorne
- 05 Oct 2010
- First Look
First Look: October 5, 2010
Purchase this case:http://cb.hbsp.harvard.edu/cb/product/311049-PDF-ENG Vitalia Franchise Regina E. Herzlinger and Beatriz Munoz-SecaHarvard Business School Case 311-035 Cathy Hoffmann has rapidly grown her novel facilities for day care... View Details
Keywords: Sean Silverthorne
- December 2000 (Revised February 2007)
- Case
Achieving Customer Satisfaction at Pizza Hut (A)
By: V.G. Narayanan and Preeti Choudhary
Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details
- 14 Mar 2011
- Research & Ideas
Water, Electricity, and Transportation: Preparing for the Population Boom
By 2050, the Earth's population will likely exceed 9 billion people, up 30 percent from 6.9 billion today, according to projections from both the US Census Bureau and the United Nations. What's more, the population in the world's cities is expected to increase by 3... View Details
Keywords: by Carmen Nobel
- 15 Mar 2011
- First Look
First Look: March 15
and Jenny EverettHarvard Business School Case 111-081 This case is a comparative analysis of the strategy, accounting, performance, and valuation for two restaurant chains alternatively having a company-owned versus franchising strategy.... View Details
Keywords: Sean Silverthorne
- May 2017
- Case
Pho Hoa Dorchester
By: Leonard A. Schlesinger, Michael Raiche and Roger Zhu
Pho Hoa is a traditional, family-owned Vietnamese restaurant in Dorchester, Massachusetts that opened in 1992. As he approached retirement in recent years, the founder/owner has scaled down his involvement in the day-to-day operations, leading to a number of... View Details
Keywords: Pho Hoa; Tam Le; Small Business; Restaurants; Dorchester; Business Growth and Maturation; Business Organization; Family Business; Change Management; Transition; Diasporas; Cash Flow; Food; Employment; Wages; Working Conditions; Leading Change; Business Processes; Organizational Culture; Organizational Change and Adaptation; Organizational Structure; Ownership Stake; Franchise Ownership; Family and Family Relationships; Food and Beverage Industry; Viet Nam; Massachusetts; Boston; Eastern United States
Schlesinger, Leonard A., Michael Raiche, and Roger Zhu. "Pho Hoa Dorchester." Harvard Business School Case 317-121, May 2017.
- 08 Jan 2016
- Research & Ideas
Is it Worth a Pay Cut to Work for a Great Manager (Like Bill Belichick)?
trade to the Patriots and play for Belichick. In 2004, playing for the Patriots, Dillon rushed for 1,635 rushing yards and 12 touchdowns, setting career highs and franchise records. Dillon played a major role in New England’s victory in... View Details
- 05 Jan 2009
- Research & Ideas
Most Popular Articles and Working Papers 2008
Marketing Metaphoria. Q&A and book excerpt. 14. Starbucks' Lessons for Premium Brands After building a great franchise offering a unique customer experience, Starbucks diluted its brand when it overexpanded and offered too many new... View Details
Keywords: by Staff
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
forge a partnership with another set of customers. Like companies in many industries, Mobil's immediate customers were independent wholesalers and retailers. Franchised retailers purchased gasoline and lubricant products from Mobil and... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 20 Feb 2018
- First Look
First Look at New Research and Ideas, February 20, 2018
Describes TelePizza, Spain's leading chain of pizza restaurants and delivery services. TelePizza has experienced rapid growth to 500 stores since its creation in 1987. The company went public on the Spanish stock market in late 1996. View Details
Keywords: Sean Silverthorne
- 01 Nov 2016
- First Look
First Look - November 1, 2016
of costing systems in organizations, the relationship between costing and strategy, and the facilitating role of costing with respect to cross-functional coordination. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/117002-PDF-ENG Harvard Business School... View Details
Keywords: Sean Silverthorne
- 14 Dec 2010
- First Look
First Look: Dec. 14
(Abridged):http://cb.hbsp.harvard.edu/cb/product/411066-PDF-ENG Robin Bienenstock at Sanford C. Bernstein Linda A. Hill and Dana M. TeppertHarvard Business School Supplement 411-053 Robin Bienenstock, a senior sell-side equity research analyst at Sanford C. Bernstein,... View Details
Keywords: Sean Silverthorne
- 28 May 2013
- Research & Ideas
Can LEGO Snap Together a Future in Asia?
more localized products coupled with licensing agreements linked to specific movie franchises might be an option, but an expensive one. The company also had to consider that "diminishing play time and the threat of a disruptive... View Details
- 22 Aug 2017
- First Look
First Look at New Research and Ideas, August 23
217-082 Cambridge Franchise Partners Two partners commence a rollup in the quick-service restaurant segment. They focus on operating improvements and spinning-off real estate. Purchase this case:... View Details
Keywords: Sean Silverthorne
- 16 Jul 2024
- Op-Ed
Corporate Boards Are Failing in Their No. 1 Duty
Boeing CEO has focused on short-term earnings, increasingly at the expense of franchise value and safety. Will the company’s new CEO have the courage to return Boeing to its former position as the world leader in aviation? Wells Fargo:... View Details
Keywords: by Bill George
- 15 Jul 2008
- First Look
First Look: July 15, 2008
http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=608170 Kenny Kahn at Muzak (A) Harvard Business School Case 408-057 Founded in 1934, Muzak pioneered the industry of background music. Equipped with propriety technology and a vast music library, over the... View Details
Keywords: Martha Lagace
- 31 Jan 2017
- Research & Ideas
Why These Business School Professors Oppose Trump's Executive Order on Immigration
that mercantilism of invention should be the goal of the United States, as great good can come from ideas and innovation elsewhere that diffuse and spread. But the gains from innovation leadership are huge, ranging from the tech giants that dominate our stock market to... View Details
Keywords: by Staff
- 16 Nov 1999
- Lessons from the Classroom
Leading Change and Organizational Renewal
existing franchises to build those required for tomorrow's success. The goal for managers, then, is to sustain current success while simultaneously building new products, services, or processes for the future. To do this, organizations... View Details
Keywords: by Staff