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  • 12 Feb 2021
  • News

How Dunkin’ Donuts Took Over the World

for. And that’s when the trouble began. Basically I changed the mission of the business from being a focused coffee and donut shop company to becoming a franchise business. Feeling that a 60-time multiple was extraordinarily intoxicating,... View Details
Keywords: brands; leadership; management; strategy; operations; career; Food and Beverage Stores; Retail Trade
  • 11 May 2016
  • Research & Ideas

Fix This! Why is it so Painful to Buy a New Car?

had booked 400,000 pre-orders for its Model 3 sedan—a $35,000 vehicle that won’t even go into production until 2017. None of those sales were made through franchised dealerships; Tesla uses only direct-to-consumer sales. Meanwhile, car... View Details
Keywords: by Sean Silverthorne; Auto
  • 05 Nov 2019
  • News

Alumnus Named McDonald’s CEO

included a rekindling customer interest by refocusing on convenience. “There was a latent love for the brand,” Kempczinski told the Bulletin. “We had just been underdelivering on what their expectations were.” In an interview with the Wall Street Journal, Kempczinksi... View Details
Keywords: Food Services and Drinking Places; Hospitality
  • 07 Apr 2015
  • News

Warrior Spirit

coincidentally, Chatri means “warrior” in the Thai language.) Franchise requests for Evolve have come in from across Asia and around the world, but Sityodtong has chosen a slower, more controlled path to growth. “If we’re committed to... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Arts, Entertainment; Amusement, Gambling, and Recreation Industries; Arts, Entertainment; Technical and Trade Schools; Educational Services
  • April 2022 (Revised August 2022)
  • Case

Restaurant Brands International: Version 2.0

By: Boris Groysberg and Sarah L. Abbott
In 2010, 3G Capital acquired Burger King, the second largest burger chain globally. 3G expanded Burger King’s operations via acquisitions into a multi-brand business, renamed Restaurant Brands International. The acquisition had been a financial success story for 3G.... View Details
Keywords: Leadership; Growth and Development; Performance Evaluation; Private Equity; Franchise Ownership; Culture; Change Management; Strategy; Human Resources; Information Technology; Competition; Retail Industry; United States
Related
  • 13 Jun 2011
  • HBS Case

Mobile Banking for the Unbanked

fundamental theorem of marketing: understand what your customers really want," Rangan says. To create a distribution channel, M-PESA franchised thousands of mom-and-pop convenience stores to act as M-PESA agents at their existing... View Details
Keywords: by Carmen Nobel; Banking; Communications; Telecommunications
  • 07 Nov 2012
  • HBS Case

HBS Cases: Sir Alex Ferguson--Managing Manchester United

decades—he has been at his current club, Manchester United, for over a quarter of a century. Under his leadership, United has become one of the world's most successful franchises in all of sports. So when I learned through an industry... View Details
Keywords: by Sean Silverthorne; Sports; Entertainment & Recreation
  • 22 Feb 2022
  • News

New Urban Order

that more and more cities may zone or franchise waste collection, restricting the number of operators (and emissions) while improving safety in designated areas—as Los Angeles has done, with New York soon to follow. Every landfill is at a... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
  • 27 Oct 2002
  • Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

service lines, market segments, and competitive positioning. Marketing did the thinking, managed the brand and consumer franchise in consumer goods companies, and provided support to the sales force. In this simpler world, sales did the... View Details
Keywords: by Benson Shapiro
  • Research Summary

Mastering Strategy Execution

By: Robert Simons

Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details

  • 01 Jun 1998
  • News

New Releases

Franchise Organizations by Jeffrey L. Bradach (Harvard Business School Press) How much impact do chains such as Pizza Hut and McDonald's have on today's economy? Here are some telling numbers: a new View Details

    Jean Nidetch

    Nidetch’s group, a booming franchise business was born. Weight Watchers was the first organized self-help program targeted to the overweight population. By the time she sold the operation to Heinz & Company in 1978, it had revenues of... View Details
    Keywords: Services
    • February 1998 (Revised July 2003)
    • Case

    ICEDELIGHTS

    Three second-year students at the Harvard Business School decide to buy a company. The case focuses on their thoughts about an entrepreneurial career, their search process, and the evaluation of an Icedelights (an ice cream/cafe) franchise. This is a rewritten version... View Details
    Keywords: Entrepreneurship; Franchise Ownership
    Related

      Howard D. Johnson

      Johnson accelerated the growth of his business by establishing a franchise network, the first family restaurant franchise based on ice cream distribution. By the time of his death, the firm had grown to over... View Details
      Keywords: Restaurants & Lodging

        Harland Sanders

        After running a successful café in Corbier, Kentucky, for 27 years, at the age of 66, Sanders started what would become the franchise business, Kentucky Fried Chicken. Capitalizing on the popularity of the simple fried chicken that had... View Details
        Keywords: Restaurants & Lodging

          Fred DeLuca

          Hoping to earn enough money to go to college, DeLuca borrowed $1,000 from a family friend and opened his first sub shop in 1965. Though he struggled for a few years, he did pay his way through college. After graduation, DeLuca jumped on the View Details
          Keywords: Food & Tobacco

            Robert Brozin

            Keywords: Restaurants; Fast Food Franchises

              Conrad N. Hilton

              Starting with one 40-room hotel, Hilton created a massive hotel franchising chain through selective acquisitions including the Waldorf-Astoria. By the end of the 1970s, there were about 250 Hilton Hotels around the globe and 136 Hilton... View Details
              Keywords: Restaurants & Lodging

                R. David Thomas

                A high school dropout, Thomas began his career running four Kentucky Fried Chicken restaurants. In 1969, he opened his first Wendy's Restaurant in Columbus, Ohio. Thomas focused Wendy's successful marketing and advertising on simple, good tasting food. By 2001, Wendy's... View Details
                Keywords: Restaurants & Lodging

                  Richard A. Bloch

                  Bloch and his brother, Henry, pioneered the franchise tax preparation business. H & R Block grew impressively throughout the 1960s and 1970s. Richard understood that the tax preparation business is a service industry, and along with... View Details
                  Keywords: Services