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Show Results For
- All HBS Web
(335)
- News (93)
- Research (218)
- Events (1)
- Multimedia (1)
- Faculty Publications (143)
- 05 Nov 2019
- News
Alumnus Named McDonald’s CEO
included a rekindling customer interest by refocusing on convenience. “There was a latent love for the brand,” Kempczinski told the Bulletin. “We had just been underdelivering on what their expectations were.” In an interview with the Wall Street Journal, Kempczinksi... View Details
- 07 Apr 2015
- News
Warrior Spirit
coincidentally, Chatri means “warrior” in the Thai language.) Franchise requests for Evolve have come in from across Asia and around the world, but Sityodtong has chosen a slower, more controlled path to growth. “If we’re committed to... View Details
- 13 Jun 2011
- HBS Case
Mobile Banking for the Unbanked
fundamental theorem of marketing: understand what your customers really want," Rangan says. To create a distribution channel, M-PESA franchised thousands of mom-and-pop convenience stores to act as M-PESA agents at their existing... View Details
- April 2022 (Revised August 2022)
- Case
Restaurant Brands International: Version 2.0
By: Boris Groysberg and Sarah L. Abbott
In 2010, 3G Capital acquired Burger King, the second largest burger chain globally. 3G expanded Burger King’s operations via acquisitions into a multi-brand business, renamed Restaurant Brands International. The acquisition had been a financial success story for 3G.... View Details
Keywords: Leadership; Growth and Development; Performance Evaluation; Private Equity; Franchise Ownership; Culture; Change Management; Strategy; Human Resources; Information Technology; Competition; Retail Industry; United States
Groysberg, Boris, and Sarah L. Abbott. "Restaurant Brands International: Version 2.0." Harvard Business School Case 422-047, April 2022. (Revised August 2022.)
- 07 Nov 2012
- HBS Case
HBS Cases: Sir Alex Ferguson--Managing Manchester United
decades—he has been at his current club, Manchester United, for over a quarter of a century. Under his leadership, United has become one of the world's most successful franchises in all of sports. So when I learned through an industry... View Details
- 22 Feb 2022
- News
New Urban Order
that more and more cities may zone or franchise waste collection, restricting the number of operators (and emissions) while improving safety in designated areas—as Los Angeles has done, with New York soon to follow. Every landfill is at a... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
- 27 Oct 2002
- Research & Ideas
Want a Happy Customer? Coordinate Sales and Marketing
service lines, market segments, and competitive positioning. Marketing did the thinking, managed the brand and consumer franchise in consumer goods companies, and provided support to the sales force. In this simpler world, sales did the... View Details
Keywords: by Benson Shapiro
- Research Summary
Mastering Strategy Execution
By: Robert Simons
Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details
Harland Sanders
After running a successful café in Corbier, Kentucky, for 27 years, at the age of 66, Sanders started what would become the franchise business, Kentucky Fried Chicken. Capitalizing on the popularity of the simple fried chicken that had... View Details
Keywords: Restaurants & Lodging
Fred DeLuca
Hoping to earn enough money to go to college, DeLuca borrowed $1,000 from a family friend and opened his first sub shop in 1965. Though he struggled for a few years, he did pay his way through college. After graduation, DeLuca jumped on the View Details
Keywords: Food & Tobacco
- 01 Jun 1998
- News
New Releases
Franchise Organizations by Jeffrey L. Bradach (Harvard Business School Press) How much impact do chains such as Pizza Hut and McDonald's have on today's economy? Here are some telling numbers: a new View Details
Jean Nidetch
Nidetch’s group, a booming franchise business was born. Weight Watchers was the first organized self-help program targeted to the overweight population. By the time she sold the operation to Heinz & Company in 1978, it had revenues of... View Details
Keywords: Services
- February 1998 (Revised July 2003)
- Case
ICEDELIGHTS
Three second-year students at the Harvard Business School decide to buy a company. The case focuses on their thoughts about an entrepreneurial career, their search process, and the evaluation of an Icedelights (an ice cream/cafe) franchise. This is a rewritten version... View Details
Roberts, Michael J. "ICEDELIGHTS." Harvard Business School Case 898-196, February 1998. (Revised July 2003.)
Howard D. Johnson
Johnson accelerated the growth of his business by establishing a franchise network, the first family restaurant franchise based on ice cream distribution. By the time of his death, the firm had grown to over... View Details
Keywords: Restaurants & Lodging
- 10 Jul 2000
- Research & Ideas
Cable TV: From Community Antennas to Wired Cities
provide to municipalities free of charge, as a condition of franchise approval. "Narrowcasting" would supplement broadcasting with an array of arts and educational programming. Jeffersonian democracy would bloom as cable... View Details
Conrad N. Hilton
Starting with one 40-room hotel, Hilton created a massive hotel franchising chain through selective acquisitions including the Waldorf-Astoria. By the end of the 1970s, there were about 250 Hilton Hotels around the globe and 136 Hilton... View Details
Keywords: Restaurants & Lodging
R. David Thomas
A high school dropout, Thomas began his career running four Kentucky Fried Chicken restaurants. In 1969, he opened his first Wendy's Restaurant in Columbus, Ohio. Thomas focused Wendy's successful marketing and advertising on simple, good tasting food. By 2001, Wendy's... View Details
Keywords: Restaurants & Lodging
Robert W. Woodruff
build Coca-Cola’s brand image as America’s soft drink. He also expanded the firm internationally, grew the franchising business and replaced the sales division with a service department devoted to supporting Coca-Cola’s various bottlers,... View Details
Keywords: Food & Tobacco
Asa G. Candler
sold in every state and by 1898, Coca-Cola had moved into Canada, Hawaii, and Mexico. In 1899, Candler signed a bottling contract with two Chattanooga lawyers, birthing the Coca-Cola franchise system, which remains the basis of the... View Details
Keywords: Food & Tobacco