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- All HBS Web
(614)
- News (133)
- Research (379)
- Events (1)
- Multimedia (3)
- Faculty Publications (130)
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- 03 Oct 2005
- Research & Ideas
The Truck Driver Who Reinvented Shipping
addition, since McLean's trailers were fully enclosed and secure, they were safe from pilferage and damage, which were considered costs of business in the traditional shipping industry. The safety of McLean's trailers also enabled... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
quickly. The shift has happened in days, not months. Businesses may be able to learn how to move faster, acting in more agile ways, as a result. Amy C. Edmondson (@AmyCEdmondson) is the Novartis Professor of Leadership and Management. Joseph B. Fuller: View Details
Keywords: by Dina Gerdeman
- 24 Apr 2018
- Op-Ed
Op-Ed: What Mark Zuckerberg Can Learn About Crisis Leadership from Starbucks
Starbucks CEO Kevin Johnson (left) meets with employees and community members in this file photo. (Photo courtesy Starbucks.) Johnson & Johnson CEO Jim Burke’s leadership during the 1982 Tylenol crisis is what we at Harvard Business School teach as the View Details
- 16 Jul 2007
- Research & Ideas
Understanding the ‘Want’ vs. ’Should’ Decision
desires (e.g., spending instead of saving money, eating junk food instead of health food). The should-self, on the other hand, prefers to behave in a way that will maximize long-run benefits. If left to its own devices, the should-self... View Details
- 01 Dec 2006
- What Do You Think?
How Important Is Quality of Labor? And How Is It Achieved?
quality, not where he or she does it." These comments raise added questions: Just how do "standards" for quality in labor get set? Is this something suitable for governments? Or should the market be left to set the View Details
Keywords: by by Jim Heskett
- 23 May 2018
- Research & Ideas
How to Know If Your Neighborhood Is Being Gentrified
business received, housing prices in that ZIP code increased by 1.4 percent. More college-educated residents = more food options To compare housing prices with other markers of gentrification, the researchers turned to the Federal Housing... View Details
Keywords: by Dina Gerdeman
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
percent with positive experiences told 10 or more others. “Experience designers are told to follow standard operating procedures and provide customers with programmed responses” Sure, some customer experiences are just plain awful—like... View Details
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
responding more quickly and effectively to the pandemic than their government was, demonstrating the faith that consumers have in their brands and the companies that stand behind them. 86 percent of surveyed consumers view their brands as an essential View Details
Keywords: by Jill Avery and Richard Edelman
- 05 Jun 2009
- What Do You Think?
What Does Slower Economic Growth Really Mean?
it isn't. That is like saying that all apples are just that, apples." A rich discussion centered around a proposition raised by Colin Moore that more "stable" or "sustainable" forms of growth, for example food... View Details
- 06 Oct 2020
- Sharpening Your Skills
18 Tips Managers Can Use to Lead Through COVID's Rising Waters
(virtually) talked with more than 50 “resilient” businesses across a variety of countries and sectors. The results of this exploration show that managers are trying to ensure safety and maintain profitability with tremendous energy and... View Details
Keywords: by Sean Silverthorne
- 24 Jul 2012
- First Look
First Look: July 24
PublicationsThe Need for Sector-Specific Materiality and Sustainability Reporting Standards Authors:Robert G. Eccles, Jr., Michael P. Krzus, Jean Rogers, and George Serafeim Publication:Journal of Applied Corporate Finance (forthcoming)... View Details
Keywords: Sean Silverthorne
- 10 Aug 2015
- Research & Ideas
New Medical Devices Get To Patients Too Slowly
While the US Food and Drug Administration has chiseled away pharmaceutical review times over the years to speed innovative drugs to market, the opposite seems to have occurred in the agency's approval of medical devices. Instead of... View Details
- 02 Mar 2009
- Research & Ideas
When Goal Setting Goes Bad
Presented with a goal to build a car "under 2,000 pounds and under $2,000" by 1970, employees overlooked safety testing and designed a car where the gas tank was vulnerable to explosion from rear-end collisions. Fifty-three people died as... View Details
Keywords: by Sean Silverthorne
- 28 Jun 2004
- Research & Ideas
How to Avoid a Price Increase
seems to support this logic. First, consumers themselves report a greater sensitivity (or awareness) of price than of quantity. Second, in tracking the sale of snack foods we found that consumers reacted greatly to periodic changes in... View Details
Keywords: by Manda Salls
- 31 Oct 2011
- Research & Ideas
The Most Powerful Workplace Motivator
employee solely according to his or her performance is actually an inefficient strategy; it can lead to resentment or even sabotage on the part of employees who believe they are underpaid compared with their colleagues. Thus, a View Details
Keywords: by Carmen Nobel
- 06 Dec 2017
- What Do You Think?
Is It Time To Break Up Amazon, Apple, Facebook, or Google?
to break up illustrious companies like Standard Oil and AT&T to reduce their market power and thereby encourage competition. While not successful in similar efforts to prosecute IBM and Microsoft, the Government’s action may well have... View Details
- 27 Nov 2000
- Research & Ideas
The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution
rest of the tire.18 Although other companies also experienced quality problems with their radials, Firestones' were the most severe, and the company came under heavy pressure from consumer groups and the National Highway Safety... View Details
- 15 Oct 2007
- Research & Ideas
Businesses Beware: The World Is Not Flat
power of states. But the world is not flat, argues HBS professor Pankaj Ghemawat. Think of it as partly globalized, or "semiglobalized." "Strategies that presume complete global integration tend to place far too much emphasis on international View Details
Keywords: by Martha Lagace
- 17 Dec 2008
- Lessons from the Classroom
‘Ted Levitt Changed My Life’
both ways. Peter Levitt, a lawyer in Boston, says that his father often fine-tuned discussion points while eating breakfast at a diner on Western Avenue. After a big meal, Levitt père would skip lunch: "Dad enjoyed food so much that... View Details
- 06 Nov 2018
- First Look
New Research and Ideas, November 6, 2018
Assessment: Evidence from Food Safety Inspections By: Ibanez, Maria, and Michael W. Toffel Abstract—Many production processes are subject to inspection to ensure they meet quality, safety, and environmental... View Details
Keywords: Dina Gerdeman