Food Safety Standards - Publications - Faculty & Research

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

percent with positive experiences told 10 or more others. “Experience designers are told to follow standard operating procedures and provide customers with programmed responses” Sure, some customer experiences are just plain awful—like... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

07 Jan 2002
Research & Ideas

How Marketing Can Reduce Worldwide Poverty

at the societal benefit while at the same time taking care of the individual. That in essence is what we're trying to get at. McCaffrey: In a standard marketing situation, there's usually somebody who pays for it—such as a corporate... View Details

Keywords: by Martha Lagace

01 Dec 2006
What Do You Think?

How Important Is Quality of Labor? And How Is It Achieved?

quality, not where he or she does it." These comments raise added questions: Just how do "standards" for quality in labor get set? Is this something suitable for governments? Or should the market be left to set the View Details

Keywords: by by Jim Heskett

05 Jun 2009
What Do You Think?

What Does Slower Economic Growth Really Mean?

it isn't. That is like saying that all apples are just that, apples." A rich discussion centered around a proposition raised by Colin Moore that more "stable" or "sustainable" forms of growth, for example food... View Details

Keywords: by Jim Heskett; Financial Services; Construction; Real Estate

24 Jul 2012
First Look

First Look: July 24

PublicationsThe Need for Sector-Specific Materiality and Sustainability Reporting Standards Authors:Robert G. Eccles, Jr., Michael P. Krzus, Jean Rogers, and George Serafeim Publication:Journal of Applied Corporate Finance (forthcoming)... View Details

Keywords: Sean Silverthorne

23 May 2018
Research & Ideas

How to Know If Your Neighborhood Is Being Gentrified

business received, housing prices in that ZIP code increased by 1.4 percent. More college-educated residents = more food options To compare housing prices with other markers of gentrification, the researchers turned to the Federal Housing... View Details

Keywords: by Dina Gerdeman

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

quickly. The shift has happened in days, not months. Businesses may be able to learn how to move faster, acting in more agile ways, as a result. Amy C. Edmondson (@AmyCEdmondson) is the Novartis Professor of Leadership and Management. Joseph B. Fuller: View Details

Keywords: by Dina Gerdeman

02 Mar 2009
Research & Ideas

When Goal Setting Goes Bad

Presented with a goal to build a car "under 2,000 pounds and under $2,000" by 1970, employees overlooked safety testing and designed a car where the gas tank was vulnerable to explosion from rear-end collisions. Fifty-three people died as... View Details

Keywords: by Sean Silverthorne

28 Jun 2004
Research & Ideas

How to Avoid a Price Increase

seems to support this logic. First, consumers themselves report a greater sensitivity (or awareness) of price than of quantity. Second, in tracking the sale of snack foods we found that consumers reacted greatly to periodic changes in... View Details

Keywords: by Manda Salls

06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

(virtually) talked with more than 50 “resilient” businesses across a variety of countries and sectors. The results of this exploration show that managers are trying to ensure safety and maintain profitability with tremendous energy and... View Details

Keywords: by Sean Silverthorne

10 Aug 2015
Research & Ideas

New Medical Devices Get To Patients Too Slowly

While the US Food and Drug Administration has chiseled away pharmaceutical review times over the years to speed innovative drugs to market, the opposite seems to have occurred in the agency's approval of medical devices. Instead of... View Details

Keywords: by Michael Blanding; Health; Technology

06 Dec 2017
What Do You Think?

Is It Time To Break Up Amazon, Apple, Facebook, or Google?

to break up illustrious companies like Standard Oil and AT&T to reduce their market power and thereby encourage competition. While not successful in similar efforts to prosecute IBM and Microsoft, the Government’s action may well have... View Details

Keywords: by James Heskett; Technology; Web Services

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

responding more quickly and effectively to the pandemic than their government was, demonstrating the faith that consumers have in their brands and the companies that stand behind them. 86 percent of surveyed consumers view their brands as an essential View Details

Keywords: by Jill Avery and Richard Edelman

31 Oct 2011
Research & Ideas

The Most Powerful Workplace Motivator

employee solely according to his or her performance is actually an inefficient strategy; it can lead to resentment or even sabotage on the part of employees who believe they are underpaid compared with their colleagues. Thus, a View Details

Keywords: by Carmen Nobel

27 Nov 2000
Research & Ideas

The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution

rest of the tire.18 Although other companies also experienced quality problems with their radials, Firestones' were the most severe, and the company came under heavy pressure from consumer groups and the National Highway Safety... View Details

Keywords: by Donald N. Sull; Manufacturing; Transportation

15 Oct 2007
Research & Ideas

Businesses Beware: The World Is Not Flat

power of states. But the world is not flat, argues HBS professor Pankaj Ghemawat. Think of it as partly globalized, or "semiglobalized." "Strategies that presume complete global integration tend to place far too much emphasis on international View Details

Keywords: by Martha Lagace

17 Dec 2008
Lessons from the Classroom

‘Ted Levitt Changed My Life’

both ways. Peter Levitt, a lawyer in Boston, says that his father often fine-tuned discussion points while eating breakfast at a diner on Western Avenue. After a big meal, Levitt père would skip lunch: "Dad enjoyed food so much that... View Details

Keywords: by Julia Hanna; Education; Retail

2013
Article

Where Not to Eat? Improving Public Policy by Predicting Hygiene Inspections Using Online Reviews

By: Jun Seok Kang, Polina Kuznetsova, Yejin Choi and Michael Luca

Restaurant hygiene inspections are often cited as a success story of public disclosure. Hygiene grades influence customer decisions and serve as an accountability system for restaurants. However, cities (which are responsible for inspections) have limited resources to... View Details

Keywords: Safety; Food; Governance Compliance; Mathematical Methods; Applications and Software; Food and Beverage Industry; Food and Beverage Industry; Food and Beverage Industry

Citation

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06 Nov 2018
First Look

New Research and Ideas, November 6, 2018

Assessment: Evidence from Food Safety Inspections By: Ibanez, Maria, and Michael W. Toffel Abstract—Many production processes are subject to inspection to ensure they meet quality, safety, and environmental... View Details

Keywords: Dina Gerdeman

23 Mar 2020
Research & Ideas

Product Disasters Can Be Fertile Ground for Innovation

including a 20-article investigative series in the New York Times that discovered similar cases at other hospitals. The US Food and Drug Administration (FDA) started investigations of the CT devices, dozens of patients joined in a... View Details

Keywords: by Michael Blanding; Health; Medical Devices & Supplies

Publications