Feedback Culture - Publications - Faculty & Research

27 Feb 2006
Research & Ideas

Corporate Values and Employee Cynicism

seeking regular feedback through anonymous surveys or other safe forums. Dreyer's Grand Ice Cream (also sold as Edy's) is a fantastic example of the last two strategies. In the late 1980s, several employees accused Dreyer's leaders of... View Details

Keywords: by Martha Lagace

18 May 2010
First Look

First Look: May 18

executives at a major multinational corporation, and with participants in an open-enrollment program at a major business school. Student course feedback and a follow-up survey administered about one year after the course suggest that the... View Details

Keywords: Martha Lagace

19 Mar 2006
Research & Ideas

Do I Dare Say Something?

senior management, or even bosses all the way down. In contrast, context refers to organizational factors, outside the individual, that provide cues about how voice is likely to be received. Leader behavior is one such contextual cue. Aspects of organizational View Details

Keywords: by Sarah Jane Gilbert

14 Aug 2018
First Look

First Look at New Research and Ideas, August 14, 2018

in the modern economy. With so much riding on innovation, creativity, and spark, it is essential to attract and retain quality talent—but what good does this talent do if no one is able to speak their mind? The traditional culture of... View Details

Keywords: by Sean Silverthorne

21 Aug 2018
First Look

New Research and Ideas, August 21, 2018

increasingly using crowdsourced public goods as inputs for innovation and production. Counterintuitively, some firms pay their employees to contribute to the creation of these goods, which can be used freely by their competitors. This study argues that such firms learn... View Details

Keywords: Dina Gerdeman

02 Feb 2010
First Look

First Look: Feb. 2

foster a culture that aligns all employees around the shared goals of customer solutions. 3) Clout: redistribute power to "bridge builders" and customer champions. 4) Capability: develop employees' skills at tackling changing... View Details

Keywords: Martha Lagace

05 Dec 2017
Research & Ideas

What We've Learned from 101 Entrepreneurs in Emerging Markets

interviews is a tiny step in that direction. "I think that in addition to the commonalities, the project sheds light on how business cultures differ in Latin America" Silverthorne: What were some of the major commonalities you... View Details

Keywords: by Sean Silverthorne

03 Nov 2022
Op-Ed

Feeling Separation Anxiety at Your Startup? 5 Tips to Soothe These Growing Pains

early employees often find themselves with managers between them and the founders. This can create separation anxiety that manifests in different ways—from temper tantrums in meetings to disengagement and generally bad behavior—and can be the root of View Details

Keywords: by Julia Austin

17 Nov 2014
Lessons from the Classroom

Managing the Family Business: Are Optimists or Pessimists Better Leaders?

office or leading the family are less likely to foster a culture of growth, risk taking, and wealth creation. According to Jeremy Dean, a researcher at University College London, optimists prefer to think about how they and others can... View Details

18 Sep 2000
Research & Ideas

Getting It Done: Improving Nonprofit Performance

and sophisticated feedback procedures. Grossman points out that unlike their counterparts in the private sector, nonprofit chief executives devote from 30 percent to 60 percent of their time pursuing donations rather than meeting the... View Details

Keywords: by James E. Aisner

05 Feb 2013
First Look

First Look: Feb. 5

other growth episodes end in reversion to stagnation or collapse. We create an analytical model that is capable of generating both transitory and sustained episodes of accelerated growth. The new feature is a feedback loop from existing... View Details

Keywords: Sean Silverthorne

16 Aug 2024
In Practice

Election 2024: What's at Stake for Business and the Workplace?

the culture you want to promote and protect. Your values statement likely includes respect for the rights and dignity of others, belief in the value of difference, and a need to constructively engage in the face of disagreement. Living up... View Details

Keywords: by Rachel Layne

02 Feb 2016
First Look

February 2, 2016

press Journal of Applied Psychology Cooperation in Multicultural Negotiations: How the Cultures of People with Low and High Power Interact By: Kopelman, Shirli, Ashley E. Hardin, Christopher G. Myers, and Leigh Plunkett Tost Abstract—This... View Details

Keywords: Sean Silverthorne

01 Nov 2024
In Practice

Layoffs Surging in a Strong Economy? Advice for Navigating Uncertain Times

Change Your Organization in One Week ‘Intrinsic Joy’ Sparks Ideas Better than Cash Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: HBSWK View Details

Keywords: by Rachel Layne; Technology; Information Technology

27 Sep 2010
Research & Ideas

Customer Experts Lose Influence When Teams are Pressured

other team members will reinforce this shift by inquiring less as well. Thus it takes a stronger reinforcement of a team culture of contribution, challenge, learning, and egalitarianism to both reverse and fortify positive processes. A... View Details

Keywords: by Sarah Jane Gilbert

13 Nov 2018
First Look

New Research and Ideas, November 13, 2018

after their teams have won more games. This study demonstrates an important relationship between performance feedback and racial bias and suggests that even in highly competitive industries, managerial bias may be prevalent in... View Details

Keywords: Dina Gerdeman

30 Aug 2004
Research & Ideas

Mapping Your Board’s Effectiveness

and shareholder expectations, and is investing well in its people and information resources. To help companies ensure that the board receives the right information about company strategy and performance, as well as feedback about the... View Details

Keywords: by Robert S. Kaplan

19 Sep 2024
Research & Ideas

Global Talent, Local Obstacles: Why Time Zones Matter in Remote Work

where cultural norms or labor laws limit the work day. While countries without legal limits spent an average share of 32 percent of their time working after hours, for those with a weekly limit of 35 to 39 hours, the share of off-hours... View Details

Keywords: by Michael Blanding

26 Sep 2024
HBS Case

If a Car Can Drive Itself, Can It Make Life-or-Death Decisions?

people, about consequences and risks and benefits for other people, and also in a murkier but important sense, the ethics of an organization’s culture and its values.” Elon Musk and Tesla are at the center of a recent HBS case study that... View Details

Keywords: by Tom Quinn; Auto; Technology

03 Nov 2011
What Do You Think?

The Ultimate Question in Management

by authenticity and passion?" (implied by a response from Harry Abrikian). Steve Sheinkopf would alter the process to insure that he receives feedback only from his "A players, not by the Bs (or Cs)." The coauthors of The... View Details

Keywords: by James Heskett

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