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- All HBS Web
(832)
- News (242)
- Research (389)
- Events (1)
- Multimedia (1)
- Faculty Publications (160)
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- 31 Aug 2015
- Research & Ideas
How Ben Franklin’s ‘Way to Wealth’ Introduced American Capitalism to the World
“Early to bed and early to rise makes a man healthy, wealthy, and wise.” “There are no gains without pains.” “One today is worth two tomorrows.” Some phrases are so familiar they seem to have always existed. Referenced in every imaginable... View Details
Keywords: by Julia Hanna
- 10 May 2021
- Research & Ideas
Who Has Potential? For Many White Men, It’s Often Other White Men
them—a familiar scenario that plays out at a lot of companies. “Merely increasing the number of employees from underrepresented groups and trying to be inclusive isn’t enough,” Ely says. “Instead, companies that are intent on diversifying... View Details
Keywords: by Dina Gerdeman
- 27 Jul 2020
- Book
Reflection: The Pause That Brings Peace and Productivity
hard to find time for reflection and might even be eroding our capacity to reflect. What is reflection? The standard answer appears in familiar images. One is Rodin’s famous sculpture, “The Thinker.” Another is a Buddhist monk, sitting... View Details
Keywords: by Dina Gerdeman
- 01 Nov 1999
- Research & Ideas
John H. Patterson and the Sales Strategy of the National Cash Register Company, 1884 to 1922
reprinted—and thereby according to the author "exposed"—the techniques of book canvassers, atlas salesmen, and lightning-rod peddlers. While it is not clear that Patterson was familiar with any of these scripts, it is likely... View Details
Keywords: by Walter A. Friedman
- Research Summary
Understanding Customers
In conventional business case studies, protagonists almost never have the option of stepping back to seek a new understanding of the customer. But to be effective in practice, managers need both the self-assurance and ability to initiate and pursue, with rigor and... View Details
- July 1996 (Revised August 2024)
- Case
Innovative Opportunities to Manage Health Care Delivery
By: Regina E. Herzlinger and D. Scott Lurding
The purpose of this case is:
To familiarize the students with the changing landscape of health care delivery, through chains of retail medical centers and those offering value-based care (VBC).
To discuss fundamental managerial decisions about their... View Details
To discuss fundamental managerial decisions about their... View Details
Herzlinger, Regina E., and D. Scott Lurding. "Innovative Opportunities to Manage Health Care Delivery." Harvard Business School Case 197-011, July 1996. (Revised August 2024.)
- 06 Feb 2020
- Research & Ideas
What We Learned from Reading Jeff Bezos’ Patents
familiar with Amazon, what is surprising is that two of these patents involve unmanned aerial vehicles, a technology that Amazon has yet to exploit to its full potential commercially. Bezos’ involvement in these patents suggests that he... View Details
- 01 Oct 2007
- Research & Ideas
Encouraging Dissent in Decision-Making
that lives and dies by its ideas." Edmondson says this reluctance to speak up stems variously from fears that superiors will not like the idea or that it may appear to criticize the status quo, which most people find reassuringly View Details
Keywords: by Garry Emmons
- 19 Apr 2004
- Research & Ideas
Birth of the American Salesman
they became customers of that company and were targeted for follow-up calls or for more promotional material. They also became familiar with the product and were likely, unless disappointed with it, to continue to purchase from the... View Details
Keywords: by Laura Linard
- 06 Dec 2022
- Research & Ideas
Latest Isn’t Always Greatest: Why Product Updates Capture Consumers
In another study, they found that when people were less familiar with a product category, they were also less likely to scrutinize the reworked version and instead assumed it was better. On the other hand, when they did have more... View Details
- 23 Sep 2022
- Research & Ideas
8 Strategies to Sustain Business Innovation
strategy may be to pitch it as something both familiar and novel. McDonald likes to tell the story of how West Coast restaurants introduced exotic Japanese sushi to diners by promoting the California roll, which made the dish seem both... View Details
Keywords: by Lane Lambert
- 14 Jun 2021
- Op-Ed
When Your Nerves Get the Best of You, Change the Narrative
mention the executives in my class. "Here’s some good news: We can engage with that anxiety productively." Many of us are familiar with this kind of anxiety. I’ve interviewed and studied many leaders whose confidence has faltered before a... View Details
Keywords: by Francesca Gino
- 12 Sep 2022
- Research & Ideas
When Experts Play It Too Safe: Innovation Lessons from a NASA Experiment
because they’ve memorized positions on the board in “chunks” of four- to five-piece configurations. But the chess master’s memory advantage disappears when pieces are randomly placed on the board, rather than in established patterns. When it comes to robotics designs,... View Details
- 11 Apr 2022
- Research & Ideas
A World of Difference: What Keeps Companies from Becoming More Inclusive
pushes us in the wrong direction toward something that is fundamentally familiar and comfortable." Frei: I grew up in a house where judgment was a delicacy, so I instinctively go straight to judgment. It’s the trait I like least in... View Details
Keywords: by Jen McFarland Flint
- Research Summary
3D Negotiaton
In articles and books, often with David Lax, I have been developing a broad approach to effective negotiation that encompasses three "dimensions." In this "3D" approach, our first dimension — "tactics"-- is the most familiar territory. Tactics are the persuasive... View Details
- 23 May 2018
- Research & Ideas
How to Know If Your Neighborhood Is Being Gentrified
familiar arguments both for and against. Private developers and other supporters argue that new restaurants and retail shops, high-rise housing, and other spruce-ups revitalize communities by attracting outside investment and luring new... View Details
Keywords: by Dina Gerdeman
- January 15, 2019
- Article
Is Your Company's Strategy Aligned with Your Ownership Model?
By: Josh Baron
The legacy of Vanguard founder John Bogle has brought attention to the transformative influence of ownership structures within the business world. Bogle's revolutionary insight into the limitations of active fund management led to the widespread adoption of index... View Details
Keywords: Ownership Type; Business Strategy; Organizational Structure; Strength and Weakness; Competitive Advantage
Baron, Josh. "Is Your Company's Strategy Aligned with Your Ownership Model?" Harvard Business Review (website) (January 15, 2019).
- 24 Feb 2016
- Research & Ideas
Why It's Best to Take Tests Early in the Day
interviews become tired and more cynical throughout the day,” Gino says. Familiar with Gino’s time-of-day research, Sievertsen and Piovesan approached her with an enormous set of data from Denmark, which introduced a nationwide student... View Details
- 04 Apr 2011
- HBS Case
Reinventing the National Geographic Society
Teaching a case study on the National Geographic Society for the first time, HBS professor David A. Garvin walks out to the middle of the horseshoe-shaped classroom and asks his students, "How many of you have familiarity with... View Details
- 17 Jun 2011
- HBS Case
KFC’s Explosive Growth in China
deserves single-minded attention." That attitude extends from the boardroom of Yum! Brands to the menus in KFC restaurants. A small number of items would be familiar to Western visitors—mashed potatoes, corn on the cob, fried bone-in... View Details