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Publications

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  • All HBS Web  (3,880)
    • People  (12)
    • News  (1,099)
    • Research  (2,173)
    • Events  (14)
    • Multimedia  (45)
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Show Results For

  • All HBS Web  (3,880)
    • People  (12)
    • News  (1,099)
    • Research  (2,173)
    • Events  (14)
    • Multimedia  (45)
  • Faculty Publications  (1,021)
← Page 9 of 3,880 Results →
  • 20 Sep 2020
  • Working Paper Summaries

Updating the Balanced Scorecard for Triple Bottom Line Strategies

Keywords: by Robert S. Kaplan and David McMillan; Accounting
  • 23 Apr 2012
  • Research & Ideas

How to Brand a Next-Generation Product

When Apple launched its latest iPad, experts and nonexperts alike expected it to be dubbed "iPad 3," a natural follow-on to the second-generation iPad 2. Instead, the company called the new iPad just that: "the new... View Details
Keywords: by Carmen Nobel
  • Web

We look forward to seeing you on campus

What to Expect When Coming to Campus If you are planning a trip to campus for one of our Executive Education programs you can be sure that HBS is working hard to keep you safe. We want to assure you that the health, safety, and well-being... View Details
  • July 2003 (Revised October 2018)
  • Case

Starbucks: Delivering Customer Service

By: Youngme Moon and John Quelch
Starbucks, the dominant specialty-coffee brand in North America, must respond to recent market research indicating that the company is not meeting customer expectations in terms of service. To increase customer satisfaction, the company is debating a plan that would... View Details
Keywords: Customer Focus and Relationships; Customer Satisfaction; Profit; Recruitment; Marketing Strategy; Service Operations; Performance Improvement; Planning; Food and Beverage Industry
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Moon, Youngme, and John Quelch. "Starbucks: Delivering Customer Service." Harvard Business School Case 504-016, July 2003. (Revised October 2018.)
  • March 2018 (Revised April 2018)
  • Case

Designing a Compliance Program at AB InBev

By: Eugene Soltes
Compliance programs help companies align the interests and behavior of employees with external expectations and regulation. The case discusses how AB InBev, a major brewer, developed its compliance program. View Details
Keywords: Governance; Crime and Corruption; Governance Compliance; Consumer Products Industry; Africa; Europe; India; North America
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Soltes, Eugene. "Designing a Compliance Program at AB InBev." Harvard Business School Case 118-071, March 2018. (Revised April 2018.)
  • 26 Sep 2014
  • Working Paper Summaries

Dangerous Expectations: Breaking Rules to Resolve Cognitive Dissonance

Keywords: by Celia Moore, S. Wiley Wakeman & Francesca Gino
  • April 2013
  • Article

First-Party Content and Coordination in Two-Sided Markets

By: Andrei Hagiu and Daniel Spulber
The strategic use of first-party content by two-sided platforms is driven by two key factors: the nature of buyer and seller expectations (favorable versus unfavorable) and the nature of the relationship between first-party content and third-party content (complements... View Details
Keywords: Two-sided Platforms; Platform Strategy; Technology; Information Technology; Performance Expectations; Strategy; Digital Platforms
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Hagiu, Andrei, and Daniel Spulber. "First-Party Content and Coordination in Two-Sided Markets." Management Science 59, no. 4 (April 2013): 933–949.
  • 13 Nov 2015
  • News

Will women ever be accepted as the boss?

  • 14 Dec 2014
  • News

Why U.S. Women Are Leaving Jobs Behind

  • 11 Oct 2006
  • What Do You Think?

How Do We Respond to the “Dependency Ratio” Dilemma?

these trends impact social costs so favorably that they could render dependency ratios largely meaningless? What do you think? Original Article Without knowing it, we have already heard a great deal about "dependency ratios." We can View Details
Keywords: by Jim Heskett
  • 1990
  • Article

Social Influences on Creativity: Evaluation, Coaction, and Surveillance

By: T. M. Amabile, P. Goldfarb and S. C. Brackfield
Two experiments examined the effects of evaluation expectation and the presence of others on creativity. In both experiments, some subjects expected that their work would be evaluated by experts, and others expected no evaluation. Evaluation expectation was crossed, in... View Details
Keywords: Creativity; Social Psychology; Situation or Environment; Motivation and Incentives; Performance Evaluation
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Amabile, T. M., P. Goldfarb, and S. C. Brackfield. "Social Influences on Creativity: Evaluation, Coaction, and Surveillance." Creativity Research Journal 3 (1990): 6–21.
  • 30 Jun 2016
  • Blog Post

4 Ways I've Changed at HBS

There are certain things you come to business school expecting to learn and certain ways you expect you’ll change. Over the course of my first year at HBS, I’ve learned how to prepare a balance sheet and... View Details
  • 21 May 2015
  • Blog Post

3 Ways to Fund Your HBS MBA

Trying to figure out how you’re going to afford your Harvard MBA can feel very scary – I definitely remember the sticker shock I felt when I read the expected student budget for the first time.  Luckily, there are a lot of ways for you to... View Details
  • 25 Nov 2015
  • News

Why Mark Zuckerberg's Paternity Leave Is A Win For Women

  • 17 Dec 2014
  • News

Why the Gender-Pay Gap Is Largest for the Highest-Paying Jobs

  • 01 Mar 2011
  • News

Turning a Profit by Helping the Poor

  • Research Summary

Equity Valuation

By: Charles C.Y. Wang

Professor Wang’s research utilizes valuation theory to explain how firm fundamentals are related to the expected rates of equity returns and their term structures. His research provides strong evidence that valuation-based proxies of expected returns outperform the... View Details

  • 27 Feb 2015
  • News

How long can you go without your phone? Well, what if it’s for a good cause?

  • 18 Feb 2015
  • News

Reinvent Your Sales Process While Still Hitting Your Numbers

  • 28 Jun 2016
  • News

US consumers remain resilient, even as UK uncertainty swirls, retail execs say

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