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Publications

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  • 21 Dec 2010
  • First Look

First Look: December 21

found that managers engage in redundant communication; that is, they send the same message to the same recipient through two or more unique media sequentially. Given how busy most managers are, and how much... View Details
  • Program

Preparing to Be a Corporate Director

board committees, especially those related to audit, compensation, and nomination Engage in collaborative decision-making with colleagues who may have differing perspectives Expand your leadership capabilities Add value to an organization... View Details
  • 14 Dec 2011
  • Research & Ideas

The New Measures for Improving Nonprofit Performance

at Harvard Business School. He has published extensively on the challenges of accountability and performance management facing nonprofit organizations, including the award-winning book NGOs and... View Details
Keywords: by Julia Hanna
  • 02 Feb 2010
  • First Look

First Look: Feb. 2

distribution separately, experience diversity helps trim poor outcomes significantly more than it helps create breakthroughs, relative to the effect of external networks. Complex Business Models: Managing View Details
Keywords: Martha Lagace
  • 05 Jul 2023
  • HBS Case

What Kind of Leader Are You? How Three Action Orientations Can Help You Meet the Moment

Because change is the only constant, leadership is never one-size-fits-all. Different challenges require different leadership styles. A recent note from Harvard Business School suggests that an organization’s success rides on the ability... View Details
Keywords: by Ben Rand
  • 02 Nov 2010
  • First Look

First Look: November 2, 2010

  PublicationsMeeting the Challenges of a Person-Centric Work Psychology Authors:Teresa M. Amabile and Steve J. Kramer Publication:Industrial and Organizational Psychology: Perspectives on Science and... View Details
Keywords: Sean Silverthorne
  • 10 Jan 2023
  • Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

to individual contributor and in one recent case, a CEO-founder sold their company and is now transitioning to a leader within a very large organization. In each of these cases, these were not overnight changes, but rather they were... View Details
Keywords: by Julia Austin
  • 17 Jul 2012
  • First Look

First Look: July 17

origins of the social psychology of creativity, trace its arc, and suggest directions for its future. Demand and Capacity Management in Air Transportation Authors:Cynthia Barnhart, Douglas S. Fearing, Amedeo Odoni, and Vikrant Vaze... View Details
Keywords: Sean Silverthorne
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

"It doesn't happen overnight. Based on my observation of companies for almost a decade, I map out four levels that exemplify distinct stages through which companies may evolve on this journey." In... View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 23 Sep 2014
  • First Look

First Look: September 23

directions and the implications of this work for rethinking traditional categories of organizations, namely business and charity. September 2014 Perspectives on Psychological Science How Much (More) Should... View Details
Keywords: Sean Silverthorne
  • Web

Social Enterprise | Harvard Business School

previously held leadership roles with the Chicago Park District, Chicago... Events 2025 Jul 27 Jul-02 Aug Executive Education: Strategic Perspectives in Nonprofit Management... View Details
  • 05 Oct 2023
  • Blog Post

A Pathway to Public Service: Brandon Moore (MBA/MPP 2025)

Governor Ned Lamont’s team as a strategic policy fellow. Focusing on workforce development, with specific attention to expanding employment resource access for low-income job seekers, I learned a ton! But it... View Details
  • 21 Jul 2010
  • Research & Ideas

HBS Faculty Debate Financial Reform Legislation

their perspectives on the bill and its key provisions. Their opinions range from calling it a major step forward to concern that it will actually raise the risk to the system. Robert Steven Kaplan, Professor... View Details
Keywords: by Staff
  • 12 Jan 2010
  • First Look

First Look: Jan. 12

their portfolio of brands. Results show firms shifting display promotions away from smaller revenue brands toward larger ones following periods of poor financial performance. This indicates the behavior is determined by parties above... View Details
Keywords: Martha Lagace
  • 05 Feb 2008
  • First Look

First Look: February 5, 2008

partaking of many in strategy making. The paper contributes to theory by relating the current findings to the literature on the connection between commitment and performance and on the View Details
Keywords: Martha Lagace
  • 13 Dec 2004
  • Research & Ideas

Sharing News That Might Be Bad

"Divergences between ethics and financial self-interest that appear acute in the short-term can narrow or disappear if a longer-term perspective is taken." True, Paine's big-picture purview may be a bit hard to swallow when the... View Details
Keywords: by Paul Michelman
  • 09 Jan 2024
  • In Practice

Harnessing AI: What Businesses Need to Know in ChatGPT’s Second Year

As a new year begins, the role of artificial intelligence (AI) and its impact on the future of work permeates nearly every workplace-related discussion, from diversity, equity, and inclusion goals and venture capital funding to View Details
Keywords: by Rachel Layne; Information Technology
  • 14 May 2013
  • First Look

First Look: May 14

potentially greater, more contingent control rights are used. 2006 Strategic Organization Digitization, Innovation, and Copyright: What Is the Agenda? By: Lerner, Josh, Shane Greenstein, and Scott Stern Abstract—This essay discusses the... View Details
Keywords: Sean Silverthorne
  • 28 Sep 2010
  • First Look

First Look: September 28, 2010

leverages shared user relationships. We build upon the traditional view of bundling for economies of scope and price discrimination and extend this view to include the strategic management of a firm's user... View Details
Keywords: Sean Silverthorne
  • 17 Mar 2008
  • Research & Ideas

The Lessons of Business History: A Handbook

Confined to specialist journals and books, business history research too often lacks the impact it should have on the research and practice of business management and the social sciences, according to the... View Details
Keywords: by Sean Silverthorne