Publications

28 Feb 2023
Cold Call Podcast

Muhammad Ali: A Case Study in Purpose-Driven Decision Making

Keywords: Re: Robert Simons; Sports

04 Oct 2004
What Do You Think?

Does Speed Trump Intellectual Property?

observations of the practices of Japanese manufacturers, concluded that increased speed from product conception to market not only reduced cost but increased quality, variety, and productivity; reduced rework, waiting, and duplicated effort; improved the View Details

Keywords: by James Heskett

2024
Working Paper

Priceless: How to Create, Trade, and Protect What Matters Most

By: Debora L. Spar

This article explores the concept of the "sacred economy," a realm of human interactions and exchanges that transcends traditional market dynamics. It illustrates the emotional and relational aspects of human connections that cannot be quantified or traded like... View Details

Keywords: Valuation; Relationships; Human Needs; Goods and Commodities

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2013
Article

The Strategic Fitness Process: A Collaborative Action Research Method for Developing Organizational Prototypes and Dynamic Capabilities

By: Michael Beer

Organizations underperform and sometimes fail because their leaders are unable to learn the unvarnished truth from relevant stakeholders about how the design and behavior of the organization is misaligned with its goals and strategy. The Strategic Fitness Process (SFP)... View Details

Keywords: Organization Alignment; Dynamic Capabilities; Organization Design; Organizational Prototyping; Organizational Silence; Organizational Learning; Organizational Change and Adaptation; Strategic Planning; Organizational Design

02 Nov 2010
First Look

First Look: November 2, 2010

PublicationsMeeting the Challenges of a Person-Centric Work Psychology Authors:Teresa M. Amabile and Steve J. Kramer Publication:Industrial and Organizational Psychology: Perspectives on Science and Practice (forthcoming) An abstract is... View Details

Keywords: Sean Silverthorne

03 Oct 2006
First Look

First Look: October 3, 2006

relational aspects of blue-collar work are dwindling. How can positive communities among workers be enhanced while work becomes progressively more asocial? My Policies or... View Details

Keywords: Sean Silverthorne

2012
Working Paper

The Cost of Friendship

By: Paul A. Gompers, Yuhai Xuan and Vladimir Mukharlyamov

This paper explores two broad questions on collaboration between individuals. First, we investigate what personal characteristics affect people's desire to work together. Second, given the influence of these personal characteristics, we analyze whether this attraction... View Details

Keywords: Partners and Partnerships; Investment; Performance; Personal Characteristics

23 Jan 2013
Research & Ideas

Three-Dimensional Strategy: Winning the Multisided Platform

you have to interact with both the thredUP website and its sellers." Clearing The Air A general misunderstanding of how MSPs work has hampered entrepreneurial attempts to create them and venture investments to bankroll them, says Hagiu.... View Details

Keywords: by Julia Hanna

September 2011
Article

Up Close and Personal: Developing Foundations for Leader Development through Personalization of Management Learning

By: Gianpiero Petriglieri, Jack D. Wood and Jennifer L. Petriglieri

This paper examines the process through which management students develop personal foundations (such as self-awareness, self-management, and a grounding life narrative) for the ongoing development and practice of leadership. We conducted an inductive, qualitative study... View Details

Keywords: Leadership Development; Innovation and Invention; Personal Development and Career; Curriculum and Courses; Customization and Personalization; Learning; Management Practices and Processes; Business Education

March 2018 (Revised August 2020)
Case

Alaska Airlines: Empowering Frontline Workers to Make It Right

By: Ranjay Gulati, Andrew O'Connell and Caroline de Lacvivier

This case documents the ongoing efforts by Alaska Airlines to enhance its efforts to become more customer centric by empowering its employees using a service framework. It explores how the airline starts with a completely hands-off approach to empowerment in which... View Details

Keywords: Employee Empowerment; Customer Focus and Relationships; Employees; Service Delivery; Organizational Culture; Integration; Air Transportation Industry

Educators

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October 2022
Article

When Listening Is Spoken

By: Hanne Collins

Feeling heard is critical to human flourishing—across domains, relationships are strengthened and individual well-being is enhanced when people feel listened to. High-quality conversational listening not only requires the cognitive processes of attention and... View Details

Keywords: Listening; Interpersonal Communication; Perception; Behavior

24 Jun 2015
HBS Case

Upgrading School with a Startup Mentality

launch his own network of schools because he believed typical elementary education was not preparing students adequately for the future. Instead, Ventilla created "microschools," each with 80 to 150 K-8 students, with a focus on reducing costs, View Details

Keywords: Re: John Jong-Hyun Kim; Education

26 Apr 2023
In Practice

Is AI Coming for Your Job?

The launch of ChatGPT seems to have reignited doomsday fears about artificial intelligence (AI) replacing workers en masse. Are these fears prescient or overblown? A recent survey shows 62 percent of Americans think AI will majorly impact View Details

Keywords: by Kristen Senz; Technology

November–December 2023
Article

Storytelling That Drives Bold Change

By: Frances X. Frei and Anne Morriss

When tackling urgent organizational problems, leaders usually work hard to identify underlying causes, tap a wide range of knowledge, and experiment with solutions. But once they’ve mapped out a plan, there’s one more crucial step they must take: crafting a story so... View Details

Keywords: Organizational Culture; Organizational Change and Adaptation; Problems and Challenges; Emotions; Communication Strategy

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May 2010
Column

Block-by-Blockbuster Innovation

By: Rosabeth Moss Kanter

Executives often find themselves debating the merits of incremental innovations versus game-changers, but that's a false dichotomy, says HBR columnist Rosabeth Moss Kanter. Even if a company is lucky enough to come up with the next Kindle, Swiffer, or smartphone,... View Details

Keywords: Innovation and Management; Resource Allocation; Product; Business Processes; Risk and Uncertainty

Purchase

October 26, 2023
Article

How to Connect Employees to Your Company’s Purpose

By: Hubert Joly

We know making a noble corporate purpose — that is, one aimed at doing something good in the world — come to life is both important and hard. Emerging practices from leading companies show that the journey is not about top-down messaging. If anything, it’s about... View Details

Keywords: Mission and Purpose; Employee Relationship Management

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2017
Working Paper

In Pursuit of Everyday Creativity

By: Teresa M. Amabile

Creativity researchers have long paid careful attention to individual creativity, beginning with studies of well-known geniuses and expanding to personality, biographical, cognitive, and social-psychological studies of individual creative behavior. Little is known,... View Details

Keywords: Creativity; Behavior; Innovation and Invention

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