Encouragement Design - Publications - Faculty & Research

20 Apr 2011
Research & Ideas

Blind Spots: We’re Not as Ethical as We Think

with Lehman's books because noticing was not in Ernst & Young's interest. We can tell the same story with the security rating agencies and their role in our recent financial collapse. Q: The book is a little down on organizational programs View Details

Keywords: by Sean Silverthorne

29 Jan 2018
Book

How 'Teaming' Saved 33 Lives in the Chilean Mining Disaster

possible.” Duncan brought experience with long space ights to help solve concerns related to the miners’ physical and psychological survival in their small quarters. NASA engineers played a crucial role in the design of the escape capsule... View Details

Keywords: by Amy C. Edmondson; Mining

20 Jan 2014
Research & Ideas

Language Wars Divide Global Companies

barriers that threaten employees' sense of belonging. Encourage practice of the new language. Provide nonthreatening environments where the new language can be studied and practiced. Encourage empathy.... View Details

Keywords: by Kim Girard

24 May 2021
Op-Ed

Can Fabric Waste Become Fashion’s Resource?

COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of... View Details

Keywords: by Geoffrey Jones and Shelly Xu; Fashion

23 Oct 2000
Research & Ideas

The Strategy-Focused Organization

and encouraged them after disappointing financial performance. But what had McCool seen? The poor financial performance was due to unusual external conditions that the employees could not control. The nonfinancial measures on the... View Details

Keywords: by Robert S. Kaplan & David P. Norton

04 Sep 2013
What Do You Think?

How Relevant is Long-Range Strategic Planning?

this month, the topic is strategy planning and organization. Conventional thinking and organization that has encouraged us to seek sustainable competitive advantage in the past is being questioned in today's business environment. Some are... View Details

Keywords: by James Heskett

11 Jul 2006
First Look

First Look: July 11, 2006

nearly 12 percent that day, a loss of $2 billion in market cap. The poor results were attributed to the aggressive rollout of 144 new "centricity" stores—revamped retail formats featuring a customer-centric operating model View Details

Keywords: Sean Silverthorne

09 May 2017
What Do You Think?

Should Management Be Primarily Responsible to Shareholders?

Summing Up How Do We Encourage CEOs to Manage for Sustainability? Important forces encourage short-term perspectives among managers as well as investors today. These include governance biases, tax policies,... View Details

Keywords: by James Heskett

Research Summary

Mastering Strategy Execution

By: Robert Simons

Professor Robert Simons’ research encompasses three areas of management accountability that are the foundation for successful strategy execution: organization design, performance measurement and control, and risk management. In addition, Simons is interested in the... View Details

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

policies with exclusions. Thanks, but no thanks to bailouts Our panelists expressed frustration with government aid programs, such as the US CARES Act and its Paycheck Protection Program (PPP) enacted in late March. Although designed to... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

14 Jul 2014
Research & Ideas

Pay Attention To Your ‘Extreme Consumers’

of the bell curve, says Avery, product designers can discover truly innovative breakthroughs. "Only by looking at consumers who fall within those tails of the normal distribution can you understand the extremes," she says. "And they often... View Details

Keywords: by Michael Blanding

09 Apr 2018
Sharpening Your Skills

The Dark Side of Performance Bonuses

fosters corruption. The Importance of ‘Don’t’ in Inducing Ethical Employee Behavior Let’s say your company’s reputation depends upon the ethical behavior of your staff. To encourage that value in employees, is it better to promote good... View Details

Keywords: by Sean Silverthorne

16 Apr 2001
Research & Ideas

Breaking the Code of Change

companies to improve returns for shareholders. Theory O In response to poor performance, a decade of adversarial relations with unions, and a prolonged and costly mill strike, CEO Andrew Sigler of Champion International launched an organizational change effort in 1981.... View Details

Keywords: by Michael Beer & Nitin Nohria

19 Oct 2022
Op-Ed

Cofounder Courtship: How to Find the Right Mate—for Your Startup

attitudes about leadership, culture and how products are designed and built.” Similarly, it’s important to talk about any peak moments in past jobs, school, etc. that inform your attitudes about leadership, culture and how products are... View Details

Keywords: by Julia Austin

23 Apr 2024
In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details

Keywords: by Rachel Layne

06 Sep 2011
Research & Ideas

Cheese Moving: Effecting Change Rather Than Accepting It

would take to escape the kinds of mazes in which we are always subject to the designs of others. The book is as much about inspiring us to ask the important questions as it is about taking control of our destinies. Q: In challenging the... View Details

Keywords: by Carmen Nobel

28 Nov 2018
HBS Case

On Target: Rethinking the Retail Website

past. Measure success in narrow terms A successful customer interaction on Target.com was narrowly defined: Only when a customer searched for a product, received recommendations, and actually purchased the product would the company bother to drill deeper to test which... View Details

Keywords: by Dina Gerdeman; Retail

09 Oct 2001
Research & Ideas

Driven: How Human Nature Shapes Organizations

in a mutual caring way and also to help their firm excel. The designer can encourage this by fostering firm-wide symbols, rituals, and norms. However, any such social contract must be a mutual commitment to... View Details

Keywords: by Paul Lawrence & Nitin Nohria

04 Sep 2018
First Look

New Research and Ideas, September 4, 2018

an electronic version of a patient questionnaire that had been designed and vetted by a group of subspecialty experts. We integrated that survey into our EHR. To assess the effects of our new EHR system and the new process flow for... View Details

Keywords: Dina Gerdeman

14 Apr 2014
Working Paper Summaries

Facts and Figuring: An Experimental Investigation of Network Structure and Performance in Information and Solution Spaces

Keywords: by Jesse Shore, Ethan Bernstein & David Lazer

Publications