Employees - Publications - Faculty & Research

This case documents the ongoing efforts by Alaska Airlines to enhance its efforts to become more customer centric by empowering its employees using a service framework. It explores how the airline starts with a completely hands-off approach to empowerment in which... View Details

Keywords: Employee Empowerment; Customer Focus and Relationships; Employees; Service Delivery; Organizational Culture; Integration; Air Transportation Industry

Citation

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16 Jan 2019
News

Caregiving Demands Are Affecting Employee Productivity and Company Profitability

19 Nov 2019
News

Study shows working from home can benefit employees and companies

05 Dec 2022
News

5 Companies Where Employees Move Up the Ladder Fast

29 Sep 2020
Cold Call Podcast

Employee Performance vs. Company Values: A Manager’s Dilemma

Keywords: Re: Nitin Nohria; Financial Services

28 Feb 2011
Research & Ideas

The Importance of ‘Don’t’ in Inducing Ethical Employee Behavior

In trying to encourage good moral conduct, it's common for a company to come up with a list of don'ts—wording policies such that they focus on unethical behavior employees should avoid rather than on ethical acts they should strive to... View Details

Keywords: by Carmen Nobel

08 Dec 2021
News

How to Lay Off Your Employees without Totally Blowing It

27 Feb 2023
News

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

Guest Column

Is Your Company Encouraging Employees to Share What They Know?

By: Christopher G. Myers

Is your company encouraging employees to share what they know? Too much expertise is going to waste. Many of the things we need to know to be successful—to innovate, collaborate, solve problems, and identify new opportunities—aren't learned simply through schooling,... View Details

Keywords: Vicarious Learning; Learning And Development; Learning Organizations; Knowledge Sharing; Organizations; Employees; Learning

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