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  • 15 Nov 2011
  • First Look

First Look: November 15

The company could also revisit the previous two applications, tracking and tracing processed meat and tracking employee safety practices. At the other extreme, after seven years of R&D and marketing... View Details
Keywords: Sean Silverthorne
  • 02 Jan 2018
  • First Look

First Look at New Research and Ideas, January 3, 2018

Convenience Stores (A) Faced with a persistent robbery problem at his convenience store company, Sean Sportun, security and loss prevention manager at Mac’s of Central Canada, looked to standardize safety measures and devise a new way of... View Details
Keywords: Sean Silverthorne
  • 17 Nov 2015
  • First Look

November 17, 2015

Case 615-044 Trouble at Tessei In 2005, Teruo Yabe is asked to revive Tessei, the 669-person JR-East subsidiary responsible for cleaning its Shinkansen ("bullet") trains. Operational mistakes, customer complaints, safety issues,... View Details
Keywords: Sean Silverthorne
  • 21 Jul 2009
  • First Look

First Look: July 21

9001 Quality Management System standard predicts changes in organizational outcomes such as profits. This is the first large-scale study to explore how employee outcomes such as employment, earnings, and health and View Details
Keywords: Martha Lagace
  • 16 Aug 2024
  • In Practice

Election 2024: What's at Stake for Business and the Workplace?

undergird democracy There are several things businesses can do to strengthen democracy. Here are four of them. Encourage voter participation by providing employees with paid time off to vote, thereby addressing the barrier created by... View Details
Keywords: by Rachel Layne
  • 15 Feb 2011
  • First Look

First Look: Feb. 15

designed to enhance safety and effectiveness created a culture that unintentionally released men from societal imperatives for "manly" behavior, prompting them to let go of masculine-image concerns and to behave instead in... View Details
Keywords: Sean Silverthorne
  • 23 May 2017
  • First Look

First Look at New Ideas and Research: May 23, 2017

technology firms, we show that founders who received advice from other founders with more “hands-on” management styles were more likely to reorient their own management activity and, subsequently, experience lower employee attrition and... View Details
Keywords: Carmen Nobel
  • 10 Jun 2014
  • First Look

First Look: June 10

to 67.5% of standard. Customers who observed employees engaged in labor perceived greater effort, appreciated that effort, and valued the service more. Employees who observed customers felt more appreciated... View Details
Keywords: Sean Silverthorne
  • 12 Feb 2008
  • First Look

First Look: February 12, 2007

deconstruction of gender inequality in organizations. Why Employees Are Afraid to Speak Up Authors:J. R. Detert and Amy C. Edmondson Publication:Harvard Business Review 85, no. 5 (May 2007) Abstract In a word—self-preservation. And... View Details
Keywords: Martha Lagace
  • 25 Apr 2017
  • First Look

First Look at New Research, April 25

research typically prescribes task sequences implemented by managers. Yet employees often have discretion to deviate from their prescribed sequence. Using data from 2.4 million radiological diagnoses, we find that doctors prioritize... View Details
Keywords: Sean Silverthorne
  • 05 Apr 2011
  • First Look

First Look: April 5

exploit Chinese offshore deposits. In 2010 he is trying to decide how to drive further growth in a company that has grown 556 times in less than 30 years, with profits grown 2,600 times. He believes that the way CNOOC has been managed, a blend of market orientation and... View Details
Keywords: Sean Silverthorne
  • 02 Aug 2011
  • First Look

First Look: August 2

  PublicationsThe Progress Principle: Using Small Wins to Ignite Joy, Engagement, and Creativity at Work Authors:Teresa M. Amabile and Steven J. Kramer Publication:Harvard Business Press, 2011 Abstract The most effective managers have the ability to build a cadre of... View Details
Keywords: Sean Silverthorne
  • 02 Feb 2016
  • First Look

February 2, 2016

relationships with customers, the Bansals immediately drafted an apology and terminated the seller's agreement with Flipkart. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/516017-PDF-ENG Harvard Business School Case 516-049 DPDHL Group: View Details
Keywords: Sean Silverthorne
  • 04 Jan 2012
  • First Look

First Look: January 4

halls, on the docks, and during casual social interactions. The emphasis in the shared language gradually shifts from safety and solidarity to safety, collaboration, and economic power. The newly developed language supports and shapes the... View Details
Keywords: Carmen Nobel
  • 08 May 2007
  • First Look

First Look: May 8, 2007

Periodical:Harvard Business Review 85, no. 5 (May 2007) Abstract Anyone in management knows that employees have their good days and their bad days—and that, for the most part, the reasons for their ups and downs are unknown. Most managers... View Details
Keywords: Martha Lagace

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