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- All HBS Web
(216)
- News (83)
- Research (82)
- Events (1)
- Multimedia (11)
- Faculty Publications (29)
- Web
Our Work Together | About
empathy for different perspectives as well as the spirit of partnership that has guided their work. The groups have been tasked with identifying actions we might take in the short term and longer-term recommendations. A particular focus... View Details
- 15 Jan 2020
- News
The Business of Access
the donor has been touched—a family member receiving specific services from nonprofits, for example—and they have a sense of empathy and compassion,” she says. “I am able to get to that quickly, tap their charitable senses, and then ask... View Details
Keywords: Maureen Harmon
- 19 Jan 2011
- First Look
First Look: Jan. 18
behavior. We propose that envy and empathy lead employees to discriminate in illicitly helping customers based on customer wealth. We test for this hypothesis in the vehicle emissions testing market, where employees have the opportunity... View Details
Keywords: Sean Silverthorne
- 01 Feb 2000
- News
The Future Is Now: 21st-Century Business Pondered at HBS Forum
that what sets humans apart from animal or artificial intelligence is the empathy that stems from an awareness of the life cycle and of human mortality. Panelist Ray Kurzweil of Kurzweil Technologies declared that in the coming decades,... View Details
- 17 Aug 2015
- News
The Play Alchemist
business life. “Too often, people view ethnicity or gender as an obstacle to overcome,” says Mathews. “However, our company’s ability to show so much empathy for so many different groups around the world actually gives us a leg up when... View Details
Keywords: Constantine von Hoffman
- 11 Feb 2021
- Blog Post
Good Leadership Is an Act of Kindness
as if little has changed. Their employees are responding to their expectations by working themselves even harder. Enough." "Thank you." Say it with sincerity and say it often. Along with empathy and emotional intelligence, kindness is one... View Details
Keywords: All Industries
- 18 Jan 2021
- Book
How Thinking Like a Startup Helps Governments Solve More Problems
hearts. That is what health tech entrepreneur turned public leader Todd Park said, and I agree. Hire people with a set of modern skills around user-centered design, product management, UX and UI, or software engineering, and who have View Details
Keywords: by Martha Lagace
- 08 Apr 2021
- News
Real Talk
the flip side, sharing stories in a safe space can elicit empathy—and empathy for each other is what we need at this moment, above all else.” Their approach was the result of dozens of interviews with CEOs, DE&I trainers, employees,... View Details
- Profile
Darrin Rahn
unique experience it is," says Darrin. "From the sections to the clubs, the classes, the professors, the speakers—it all comes back to the people. It’s two years of intense learning and empathy building at every turn. We’re... View Details
Keywords: CPG
- Web
HBS - From The Dean
management. Our research agenda must reflect the shifts that are occurring in the world of business, such as digitization and data science. But this must not come at the expense of the human element, designing business and operating models that demonstrate View Details
- 01 Sep 2016
- News
How I Got to Google
to communicate the next milestones and end vision to people with different backgrounds: engineering, legal, marketing. Empathy is another, because you need to be able to place yourself in your users’ shoes and empathize with their needs... View Details
Keywords: Julia Hanna
- 17 Apr 2019
- News
Give It to Me Straight
quadrant, where we do show our colleagues that we care about them. Because we're so concerned about their short-term feelings, we fail to challenge them directly. That's what I call ruinous empathy. The Bob story is the classic ruinous View Details
- 11 Mar 2015
- Research & Ideas
How Do You Grade Out as a Negotiator?
empathy for others might mean there's less of it left to win. Assertive Value-Creator (15 percent): You are good at advocating for yourself, but no matter how much you get, you tend to worry you should have claimed an even bigger share.... View Details
Keywords: by Michael Blanding
- 10 Aug 2020
- Blog Post
HBS Summer Fellows Focus on Racial Equity and Justice
and in-tune with the communication and leadership styles of others. This internship is my first time starting a new job with career experience under my belt and the skills I've learned at HBS gave me a new level of humility, curiosity, and View Details
- 01 Oct 2009
- What Do You Think?
Can the “Masks of Command” Coexist with Authentic Leadership?
the people you serve, empathy for the people you work with, and the courage to make difficult decisions, (4) establishing enduring relationships: people insist on access to, as well as openness and depth of relationships with, their... View Details
Keywords: by Jim Heskett
- 29 Nov 2018
- Blog Post
The HBS Community - Student Initiatives
bolstered our ability to lead with empathy and courage. Next time you have the chance, spend time truly getting to know someone; you’ll be amazed by what you will learn. Megan Williams, Grace Feenstra, and Marissa Meir are second year... View Details
- 21 Mar 2017
- First Look
First Look at New Research, March 21
Transformational Customer Experiences Anyone who has recently travelled, gone shopping, or tried to have a problem solved may have little recollection of the experience. Worse yet, some are frustrated by the lack of responsiveness or View Details
Keywords: Sean Silverthorne
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
employer (1,100 workers) and biggest taxpayer ($500 million and counting). “If we treated the Afghans with respect, it would create a brand loyalty and empathy they’d never had a chance to experience before,” Khoja says of the company’s... View Details
Keywords: Julia Hanna
- 10 Mar 2021
- Blog Post
COVID Killed the Traditional Workplace
ways to be more human-centric and sensitive to the needs of those around them. Linda A. Hill (@linda_a_hill) is the Wallace Brett Donham Professor of Business Administration at and chair of the school's Leadership Initiative. Rosabeth Moss Kanter: Lead with View Details
Keywords: All Industries
- 07 Sep 2010
- Research & Ideas
Mindful Leadership: When East Meets West
Leaders with low emotional intelligence (EQ) often lack self-awareness and self-compassion, which can lead to a lack of self-regulation. This also makes it very difficult for them to feel compassion and empathy for others. Thus, they... View Details
Keywords: by Sean Silverthorne