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Show Results For
- All HBS Web
(670)
- People (2)
- News (177)
- Research (259)
- Events (3)
- Multimedia (1)
- Faculty Publications (64)
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- 23 Jul 2013
- First Look
First Look: July 23
relationship: the best customer. Ironically, we find that firing the customer is often a case of blaming the victim: managers remain largely unaware of their own roles in creating the unprofitable customers they seek to shed. We reveal how CRM View Details
Keywords: Anna Secino
- 05 Jun 2018
- First Look
New Research and Ideas, June 5, 2018
traditional question of how the inflow of foreign workers affects native employment and earnings to explore effects on innovation and productivity, wage inequality across skill groups, the behavior of multinational firms, firm-level View Details
Keywords: Dina Gerdeman
- 23 Apr 2007
- Research & Ideas
Are Great Teams Less Productive?
Sarah Jane Gilbert: What led you to pursue this research? Amy Edmondson: This research, rather than being a single project, is part of a fifteen-year program of a half dozen or so projects in different settings, all focused on learning in... View Details
Keywords: by Sarah Jane Gilbert
- 29 Jan 2013
- First Look
First Look: Jan. 29
from Apple, NASA, and LEGO. We suggest that task decomposition and problem-solving knowledge distribution are not deterministic but are strategic choices. If dynamic capabilities are associated with innovation streams, and if different... View Details
Keywords: Sean Silverthorne
- 11 Mar 2008
- First Look
First Look: March 11, 2008
a program (PACT) in Boston to bring care to AIDS and TB patients who were not well served by existing care delivery systems. Describes PIH's programs in the developing world and the way in which lessons... View Details
Keywords: Martha Lagace
- 15 Dec 2015
- First Look
December 15, 2015
Competition Policy International Whither Uber? Competitive Dynamics in Transportation Networks By: Edelman, Benjamin G. Abstract—Transportation Network Companies offer notable service advances—but do they comply with the law? And if not,... View Details
Keywords: Carmen Nobel
- 08 Sep 2010
- First Look
First Look: September 8, 2010
non-ethnically Chinese firms of similar size, age, and other characteristics. In addition, within strata of matched firms based on their intangible assets and human capital, ethnically Chinese firms no longer display significant dynamic... View Details
Keywords: Sean Silverthorne
- 05 Dec 2017
- First Look
First Look at New Research and Ideas, December 5, 2017
that addresses part of that challenge—with a particular focus on predicting customer churn. However, several other equally important aspects of managing retention have not received similar level of attention, leaving many managerial problems not completely solved, and... View Details
Keywords: Sean Silverthorne
- 12 Jul 2016
- First Look
July 12, 2016
elusive search for properties that make organizations adaptable. This paper argues that the research program on dynamic capabilities needs to be reset around the fundamental strategic problem facing firms:... View Details
Keywords: Sean Silverthorne
- 14 Apr 2015
- First Look
First Look: April 14
appropriate relational contracts within the firm. In this paper we report the first results from a research program designed to test the empirical validity of this idea. We use the quasi-randomized roll out across multiple sites within a... View Details
Keywords: Sean Silverthorne
- 12 Oct 1999
- Research & Ideas
Building Bridges: New Dimensions in Negotiation
framing an approach attractively, and generally being persuasive. In addition, it can include deciding who should make an opening offer and when, how high or low it should be, and the dynamics of successive counteroffers. The second... View Details
Keywords: by Anita M. Harris
- 26 Sep 2006
- First Look
First Look: September 26, 2006
Working PapersScale Without Mass: Business Process Replication and Industry Dynamics Authors:Erik Brynjolfsson, Andrew McAfee, Michael Sorell, and Feng Zhu Abstract Since the mid-1990s, productivity growth has accelerated in the U.S.... View Details
Keywords: Sean Silverthorne
- 16 Dec 2002
- Lessons from the Classroom
Marrying Distance and Classroom Education
together that would be like a network that would come together in a larger sense. You could handle some of the face-to-face dynamics and get the benefits of some of that but also some of the benefits of the technology. Not sequentially,... View Details
Keywords: by Sean Silverthorne
- 05 Apr 2016
- First Look
April 5, 2016
Teenagers for Business Careers after World War II By: Friedman, Walter A. Abstract—This article traces the growing popularity of Junior Achievement’s “Company Program” in the two decades after World War II. The program provided high... View Details
Keywords: Sean Silverthlorne
- 26 Jan 2004
- Research & Ideas
What Developing-World Companies Teach Us About Innovation
When most people think of innovation, they envision developed-world companies such as the U.S.A.'s IBM, Japan's Sony, South Korea's Samsung, Finland's Nokia, or Switzerland's Novartis, technology leaders that have stayed at the cutting edge of View Details
- 28 Oct 2008
- First Look
First Look: October 28, 2008
dynamic occurs because an organization's problem-solving routines and normal patterns of communication tend to constrain the space of designs within which it searches for new solutions. Such a link, if confirmed empirically, would be... View Details
Keywords: Martha Lagace
- 02 Aug 2016
- First Look
August 2, 2016
Michael W. Toffel Abstract—In response to stakeholders’ growing concerns, companies are joining voluntary environmental programs to signal their superior environmental management capabilities. In contrast to the literature’s focus on... View Details
Keywords: Sean Silverthorne
- 12 Jul 2006
- Research & Ideas
Competition the Cure for Healthcare
the fields we have worked in, this is the field where the notion that quality is free is the most powerful. One of the central themes of our book is that the way to drive down costs in healthcare is to drive up quality. That is the View Details
- 16 Apr 2019
- First Look
New Research and Ideas, April 16, 2019
capabilities. There is no such impact for firms without this ecosystem of complements. Dynamic panel analysis, instrumental variables, and a variety of robustness checks are used to address measurement error concerns and to add support... View Details
Keywords: Dina Gerdeman
- 24 Mar 2015
- First Look
First Look: March 24
performance metrics should be included in assessing the sustainability performance of a company. Publisher's link: http://www.routledge.com/books/details/9780415624510/ March 2015 Journal of Applied Finance Wall Street Research By: Healy, Paul M. Abstract—This article... View Details
Keywords: Sean Silverthorne