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- All HBS Web
(522)
- People (1)
- News (140)
- Research (286)
- Events (2)
- Multimedia (11)
- Faculty Publications (158)
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- 04 May 2015
- Research & Ideas
Need to Solve a Problem? Take a Break From Collaborating
wisely." For knowledge-intensive companies, the findings highlight the need for enterprise software that addresses the disparate aspects of problem-solving. "Another organizational response would be to design communications... View Details
- 29 Aug 2022
- Op-Ed
Income Inequality Is Rising. Are We Even Measuring It Correctly?
Income inequality is on the rise in many countries around the world, according to the United Nations. What’s more, disparities in global income were exacerbated by the COVID-19 pandemic, with some countries facing greater economic losses... View Details
- 28 Jan 2008
- Research & Ideas
Billions of Entrepreneurs in China and India
no question that people by and large move from rural to urban areas in search of better economic conditions. In India, most social and economic indicators show that life is better in the cities than in rural areas, on average, even given the fact that there is wide... View Details
Keywords: by Martha Lagace
- March 2024
- Article
Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity
By: Mitchell Tang, Rebecca Mishuris, Lily Payvandi and Ariel Dora Stern
Importance: The COVID-19 pandemic was associated with substantial growth in patient portal messaging. Higher message volumes have largely persisted, reflecting a new normal. Prior work has documented lower message use by patients who belong to minoritized racial... View Details
Keywords: Health Pandemics; Technology Adoption; Prejudice and Bias; Equality and Inequality; Communication Technology; Race; Ethnicity; Health Industry
Tang, Mitchell, Rebecca Mishuris, Lily Payvandi, and Ariel Dora Stern. "Differences in Care Team Response to Patient Portal Messages by Patient Race and Ethnicity." JAMA Network Open 7, no. 3 (March 2024).
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
necessarily lead to a collaborative environment, a hallmark of systemic integration. That requires the lever of cooperation—the alignment of goals. When members of disparate or competing silos cooperate around a common set of goals, they... View Details
- Research Summary
Informing Brand Marketing Practice
Susan M. Fournier is involved with several projects relating more generally to brand managment issues. These include boardroom-level projects (with Professors Thomas Madden and Franke Fehle of the University of South Carolina, and sponsored by Interbrand) on the... View Details
- 25 Jun 2013
- First Look
First Look: June 25
Publications 2006 pub Leviathan Evolving: New Varieties of State Capitalism in Brazil and Beyond By: Musacchio, Aldo, and Sergio G. Lazzarini Abstract—In this book we describe the transformation of state capitalism from a model in which governments owned and ran... View Details
Keywords: Anna Secino
- 28 Jul 2020
- Research & Ideas
Racism and Digital Design: How Online Platforms Can Thwart Discrimination
"More broadly, evidence points to disparities on both sides of the market—both African American guests and hosts face discrimination." After the research was made public, policymakers took note. Users began to push back. The... View Details
- 15 Oct 2020
- Research & Ideas
IT Job Wages Are No Longer 'Exceptional'
found a wide disparity among IT jobs themselves. A computer and information research scientist’s wage in 2018 was 90 percent higher than a computer support specialist, the IT occupation with the lowest median wage. If there are exceptions... View Details
- 01 Mar 2021
- Research & Ideas
How Systemic Racism Can Threaten National Security
relatively less discriminatory.” Why the initial disparity between Black and white enlistment? Researchers considered a number of possible reasons. Perhaps the discrimination that Black World War I veterans faced when they returned to the... View Details
Keywords: by Rachel Layne
- 13 Jul 2020
- Research & Ideas
Merck CEO Ken Frazier Discusses a COVID Cure, Racism, and Why Leaders Need to Walk the Talk
disparities that exist in our society already. I mean, the fact of the matter is this educational one we just talked about in terms of access to broadband and hardware. But you look at the disparities. I mean, the African American... View Details
- 28 Feb 2023
- Research & Ideas
Can Apprenticeships Work in the US? Employers Seeking New Talent Pipelines Take Note
likely to quit in the first year of the program. Black students were also more likely to drop out than white students. Some of the disparity may have to do with Black students being less likely to apply for apprenticeships in fields like... View Details
Keywords: by Michael Blanding
- 09 May 2023
- Research & Ideas
Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture
authors write. Jobs based in San Francisco, Boston, and New York continue to offer a high-level of job postings with one or more days a week of remote work. Miami, among other cities in the southern US, is almost back to its pre-pandemic shares of remote work... View Details
Keywords: by Rachel Layne
- 28 Jul 2008
- Research & Ideas
Making the Decision to Franchise (or not)
risk in a relatively unfamiliar market; as a tradeoff, it also gives up some measure of control. To explore the link between franchising and the challenge of operating in diverse markets, the authors analyzed data from 420 convenience store chains, finding that chains... View Details
- 25 May 2021
- Research & Ideas
White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?
travel industry. People eager to shake off their COVID-19 cabin fever are gearing up to take vacations, raising Airbnb bookings by 52 percent last quarter from a year earlier. Harnessing artificial intelligence to reduce racial economic View Details
- 13 Feb 2006
- Research & Ideas
When Gender Changes the Negotiation
factors created a large variation in salary levels and bonus structures. These differences can create huge inequities over time. Combine these disparities with a firm in flux—where policies clashed with the need to retain key... View Details
- 30 Jul 2012
- Research & Ideas
How Technology Adoption Affects Global Economies
disparity in the wealth of nations, in spite of the fact that technology adoption lags have shortened dramatically in the past few decades. In their paper An Exploration of Technology Diffusion, Comin and fellow researcher Bart Hobijn... View Details
Keywords: by Carmen Nobel
- 24 Apr 2019
- Research & Ideas
The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention
according to Alberto Cavallo, the Edgerley Family Associate Professor at Harvard Business School. Cavallo, who bases his findings on a decade’s worth of pricing data, sees two notable changes with large multichannel retailers: faster price increases and more uniform... View Details
- 18 Dec 2017
- Op-Ed
Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs
Credit: Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that... View Details
Keywords: by Joseph Fuller
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
former CEO, Paul O'Neill, now Secretary of the Treasury (not your typical retirement, eh?) and now with the backing of Alain Belda, the company's current head. There have been some really inspirational early results in places as disparate... View Details