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  • October 2023 (Revised April 2024)
  • Case

ghSMART & Co: Building and Scaling a Time Smart Firm

By: Ashley Whillans and Sara Coronel Rodriguez
"For ghSMART, freedom is the first principle from which all good things flow”—Geoff Smart, Chairman and Founder, ghSMART. ghSMART was a leadership advisory firm that was grounded in the principle of freedom. Talented Consultants and Partners could work remotely from... View Details
Keywords: Time; Consulting Firms; Time Management; Talent and Talent Management; Employee Relationship Management; Innovation Strategy; Knowledge Sharing; Organizational Culture; Going Public; Partners and Partnerships; Expansion; Reputation
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  • March 2024 (Revised September 2024)
  • Case

Supercell 2.0: Clash of Plans

By: Jeffrey F. Rayport and George Gonzalez
Founded in 2010, Supercell was a Helsinki, Finland-based mobile gaming company that had developed and launched five global hit mobile games: Clash of Clans, Clash Royale, Hay Day, Brawl Stars, and Boom Beach. The company’s early philosophy was that it could produce... View Details
Keywords: Business Growth and Maturation; Restructuring; Games, Gaming, and Gambling; Organizational Change and Adaptation; Organizational Culture; Organizational Structure; Corporate Strategy; Video Game Industry; Finland
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  • 25 Oct 2011
  • Research & Ideas

Chasing Stars: Why the Mighty Red Sox Struck Out

performance decline when they move from one team to another; they operate fairly independently. (In the corporate world, the somewhat autonomous position of the chief financial officer is analogous to that of the punter, Groysberg says.)... View Details
Keywords: by Carmen Nobel; Sports; Banking
  • April 2002 (Revised September 2002)
  • Case

Transformation of Seattle Public Schools, 1995-2002

Investigates the reform of the Seattle Public Schools from 1995 to 2002. To initiate reform in 1995, the district hired John Stanford, an Army general, and Joseph Olchefske, an investment banker, as the district's superintendent and chief financial officer,... View Details
Keywords: Management; Organizational Change and Adaptation; Leading Change; Organizational Structure; Education; Business Strategy; Public Administration Industry; Education Industry; Seattle
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  • 24 Oct 2023
  • HBS Case

From P.T. Barnum to Mary Kay: Lessons From 5 Leaders Who Changed the World

believed you could praise people to success.” Bill Wilson: Eliminate ego Bill Wilson isn’t a household name in business circles—and that’s intentional. The founder of Alcoholics Anonymous was adamant that successful organizations need a... View Details
Keywords: by Avery Forman
  • Research Summary

Capitalism as a System of Governance

My research interest is in further exploration of the analytic utility of an original conception of capitalism as an indirect, three level system of governance for the economic relationships within political entities, and mostly within nation states. This three level... View Details
  • 14 May 2018
  • Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

Jamie_Hall Amazon’s acquisition of Whole Foods last August was the corporate equivalent of mixing tap water with organic extra virgin olive oil. You’d be hard-pressed to find two companies with more different value propositions. Even so,... View Details
Keywords: by Michael Blanding; Food & Beverage
  • 06 Dec 2017
  • Blog Post

The 23rd Annual Harvard Business School Tech Conference

inspire and educate the HBS community, but who are leading organizations that will likely dominate the next decade in technology. Our group of 70 speakers (largest ever) included Corporate Executives (CXOs), founders, and senior... View Details
Keywords: Technology
  • 29 Jul 2019
  • Research & Ideas

How Companies Benefit When Employees Work Remotely

the need for office “face time” and the benefits of spontaneous interaction among reasons to avoid remote work, even for highly skilled, autonomous employees. To Choudhury, a deeper factor might underlie their reluctance. “It’s trust—it’s... View Details
Keywords: by Kristen Senz
  • Web

Marketing - Faculty & Research

community's annual 'Oscars'. The winners of this category are the Marketing cases that were used in the largest number of organizations across the globe in the preceding calendar year. Featured Case FARM Rio: Bringing a Brazilian Fashion... View Details
  • 21 Sep 2010
  • First Look

First Look: September 21, 2010

organization that implemented a highly decentralized business model. I exploit variation in this organization in whether or not employees are selected via channels that are... View Details
Keywords: Sean Silverthorne
  • Web

Entrepreneurial Management - Faculty & Research

Mylavarapu Bessemer Venture Partners, one of the oldest venture capital firms in the United States, had long been known for its decentralized culture and thesis-driven investing. An internal debate had surfaced around the firm’s approach... View Details
  • 25 Jan 2012
  • Working Paper Summaries

Who Lives in the C-Suite? Organizational Structure and the Division of Labor in Top Management

Keywords: by Maria Guadalupe, Hongyi Li & Julie Wulf
  • 12 Sep 2017
  • First Look

First Look at New Research and Ideas, September 12, 2017

forthcoming Research in Organizational Behavior Self-Managing Organizations: Exploring the Limits of Less Hierarchical Organizing By: Lee, Michael Y., and Amy C. Edmondson Abstract—Fascination with View Details
Keywords: Carmen Nobel
  • 26 Jun 2023
  • Research & Ideas

Want to Leave a Lasting Impression on Customers? Don't Forget the (Proverbial) Fireworks

illustrate them: Improve the experience steadily over time. Think about the NCAA tournament or FIFA World Cup, in which stakes get higher and the games get more exciting with each round, from quarterfinals to semifinals to the finals. A marketer should think about... View Details
Keywords: by Michael Blanding; Entertainment & Recreation
  • 27 Apr 2016
  • Research & Ideas

How the FBI Reinvented Itself After 9/11

identity are aligned, in the sense that each supports the other. In particular, decentralized decision making requires that individuals have the correct sense of “who we are.” At the outset of a change effort, management often does not... View Details
Keywords: by Carmen Nobel
  • 12 Apr 2017
  • Research & Ideas

Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks

Source: rawpixel Many jobs involve completing a series of sequential, independent, prearranged tasks. Physicians see patients; teachers grade papers; insurance agents process stacks of claims. In the interest of productivity, some View Details
Keywords: by Carmen Nobel; Health
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

of them in the digital era. Without it, employees, especially Millennials and Gen Z talent, don’t find their work as meaningful. They don‘t develop the sense of belonging they need to collaborate and deliver innovative solutions to customers. A shared sense of purpose... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • Web

Podcast - Business & Environment

investment and highlights emerging technologies like AI-powered waste stream analysis and autonomous electronics disassembly that are accelerating progress. She closes with advice and resources for students and professionals interested in... View Details
  • Web

Research - Global

novel, general, and... June 2025 Case Bessemer Venture Partners (2025) By: Jo Tango and Srimayi Mylavarapu Bessemer Venture Partners, one of the oldest venture capital firms in the United States, had long been known for its decentralized... View Details