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  • 16 May 2011
  • Research & Ideas

What Loyalty? High-End Customers are First to Flee

How Do Incumbents Fare in the Face of Increased Service Competition?, Campbell, fellow HBS professor Frances X. Frei and doctoral student Ryan W. Buell explore this dance between View Details
Keywords: by Julia Hanna
  • Research Summary

Strategic Human Capital

My research focuses on the links between managerial background, job attributes, organizational/firm characteristics, and firm performance. Broadly speaking, I am interested in how a manager's skills, knowledge, connections, experiences, and other attributes... View Details

  • 09 Dec 2019
  • Research & Ideas

Identify Great Customers from Their First Purchase

School. By incorporating data most companies discard, Ascarza and her co-researcher devised an algorithm capable of quickly analyzing more than 40 variables to create a “first impression” of the customer... View Details
Keywords: by Kristen Senz; Service; Service
  • October 2013 (Revised April 2016)
  • Case

StriveTogether: Reinventing the Local Education Ecosystem

By: Allen Grossman, Ann Lombard and Noah Fisher
StriveTogether aimed to improve education outcomes by coordinating the actions of diverse community stakeholders—nonprofit service providers, school districts, government, parents, businesses and others. StriveTogether had an intense focus on collective impact—"the... View Details
Keywords: Education Reform; Not For Profit; Communities; Collaboration; Collective Impact; Nonprofit Organizations; Education; Business and Community Relations; Education Industry; United States
Related
  • 02 May 2017
  • First Look

First Look at New Research: May 2, 2017

moral of this story is not how to do crisis management faster and better in a lightning-fast digital world. It’s that even the nimblest and deftest crisis management response cannot contain the damage of... View Details
Keywords: Carmen Nobel
  • 17 Jun 2014
  • First Look

First Look: June 17

out an Industrial Internet, connecting machines and devices, collecting their data and operations, and providing View Details
Keywords: Sean Silverthorne
  • 19 May 2015
  • First Look

First Look: May 19

according to different local strategies for economic prosperity and political stability. In particular, the author links fiscal relations and economic bases to property rights... View Details
Keywords: Sean Silverthorne
  • 01 Feb 1997
  • News

Doing It Your Way

Women's Worth New U.S. Census data reveal that women entrepreneurs are changing the face of the economy. The performance of the women's business sector in recent years has surpassed that of U.S. business overall in several major areas,... View Details
Keywords: Marguerite Rigoglioso (profiles by Linda Goodspeed, Elaine Gottlieb, Nancy O. Perry, and Judith A. Ross)
  • April 2012
  • Article

Bouncing Out of the Banking System: An Empirical Analysis of Involuntary Bank Account Closures

By: Dennis Campbell, F. Asis Martinez-Jerez and Peter Tufano
Using a new database, we document the factors that relate to the extent of involuntary consumer bank account closure resulting from excessive overdraft activity. Consumers who have accounts involuntarily closed for overdraft activity may have limited or no access to... View Details
Keywords: Mathematical Methods; Customers; Social Issues; Outcome or Result; Budgets and Budgeting; Forecasting and Prediction; Competition; Banks and Banking; Policy; Personal Characteristics; Credit; Employment; United States
Related
  • 06 Oct 2010
  • Working Paper Summaries

Using What We Know: Turning Organizational Knowledge into Team Performance

Keywords: by Bradley R. Staats, Melissa A. Valentine & Amy C. Edmondson; Web Services; Web Services
  • 07 Jun 2016
  • First Look

June 7, 2016

May 2016 American Economic Review: Papers and Proceedings International Data on Measuring Management Practices By: Bloom, Nicholas, Renata Lemos, Raffaella Sadun, Daniela Scur, View Details
Keywords: Sean Silverthorne
  • 07 Oct 2014
  • First Look

First Look: October 7

Business School Case 914-049 YAAS's Service Center This case is about a compensation change at an automotive service company in the Middle East. The case allows investigation View Details
Keywords: Sean Silverthorne
  • 08 Jun 2010
  • First Look

First Look: June 8

and Marketing Services Industry? Myth vs. Realty Authors:Alvin J. Silk and Charles King III Publication:Journal of Current Issues and Research in... View Details
Keywords: Martha Lagace
  • 30 Sep 2008
  • First Look

First Look: September 30, 2008

and service quality. Using longitudinal data from stores of a large retailer, I find that increasing the amount of labor at a store is associated with an increase in... View Details
Keywords: Martha Lagace

    Peter Tufano

    Peter Tufano is a Baker Foundation Professor at Harvard Business School and Senior Advisor to the Harvard Salata Institute for Climate and Sustainability. From 2011 to 2021, he served as the Peter Moores Dean at View Details

    Keywords: financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services; financial services
    • 09 Jun 2015
    • First Look

    First Look: June 9, 2015

    the closer one gets to the customer in responses from sales and service personnel. This article outlines the issues and explains why withholding information about strategy for... View Details
    Keywords: Sean Silverthorne
    • 19 Nov 2019
    • Op-Ed

    Gender Bias Complaints against Apple Card Signal a Dark Side to Fintech

    bias in Goldman Sachs’s underwriting model. (Goldman developed and issued the card.) Adding fuel to the fire, Apple co-founder Steve Wozniak shared that the same thing had happened to him and his wife.... View Details
    Keywords: by Karen G. Mills; Financial Services
    • 30 Mar 2010
    • First Look

    First Look: March 30

    Alfaro and Andrew Charlton Abstract We explore the relation between international financial integration and the level of entrepreneurial activity in a country. We use a unique... View Details
    Keywords: Sean Silverthorne
    • 29 Jun 2015
    • HBS Case

    Consumer-centered Health Care Depends on Accessible Medical Records

    Platform, a cloud-based infrastructure that supports the secure collection of information related to health and lifestyle, allowing hospitals and care providers to integrate... View Details
    Keywords: by Dina Gerdeman; Health; Technology
    • 31 May 2016
    • First Look

    May 31, 2016

    June 2016 Medical Care Vaccination Rates Are Associated with Functional Proximity but Not Base Proximity of Vaccination Clinics By: Beshears, John, James J. Choi, David Laibson, Brigitte C. Madrian, and Gwendolyn I. Reynolds... View Details
    Keywords: Sean Silverthorne