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- Faculty Publications (239)
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- 01 Oct 2002
- News
What's Cookin'
high-quality family dining at a reasonable price; it would be a mistake to put a $45 bottle of wine on our menu." When consistency suffers, it doesn't take long for it to affect a restaurant's reputation, he adds. "If a customer has the... View Details
Keywords: Hanna, Julia
- 01 Dec 1997
- News
Growing Together
customers and the community, and differentiates us from our competitors," explains Jackson. "It's all part of our business strategy for leading BankBoston into the 21st century and is consistent with the philosophy of managing with values... View Details
Keywords: Marguerite Rigoglioso and Nancy O. Perry
- 01 Dec 2016
- News
Alumni Books of 2016
companies are converting the delivery of their offerings to the as-a-service model. The next disruption will focus less on the delivery model and more on the value delivered. Bernshteyn’s value-as-a-service model is the simple idea that measurable value delivered for... View Details
- 18 Oct 2024
- News
My Worst Job
every customer dislike us, and I got to be the recipient of many of their phone calls. I think that being an empathetic and positive leader became a hallmark of what I wanted to do next. I never wanted to be the person that no one wanted... View Details
- 01 Oct 2002
- News
View from the Top
how can I help you get them?” Schleyer: Let's not forget that it is crucial for a leader to be able to relate to all levels of an organization. Leaders need to have the ability to communicate with Wall Street and Washington, but more... View Details
- 01 Sep 2008
- News
Building a Better MBA
century. “Throughout our history we’ve had periods of frank self-reflection,” he notes. “The Centennial has provided an opportunity to assess the impact of significant innovations over the past few decades in the context of a rapidly changing world — to step back and... View Details
- 27 Oct 2017
- News
The Best Business Advice I’ve Ever Received
customers and, inherently, your revenues come. My name is Riccardo Concha the class of 2007. I believe the best business advice that I have received so far that has been most useful to me, being curious about things that you don't know... View Details
- 01 Dec 2013
- News
Curing Health Care
Massachusetts Governor Deval Patrick joked in his speech.) Related Links A Blueprint for Patient-Driven Drug Development Gene Williams (MBA 1987) Blavatnik Gift Accelerates Biomedical Advances Oscar Winners Even worse is what... View Details
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
Nightmare?" - speakers were clearly of the "gold mine" persuasion. Billy Lam of the New Airport Projects Co-ordination Office wowed the audience with his numbers. The new Chek Lap Kok airport, which is to open in April 1998, and the View Details
Keywords: Alejandro Reyes
- 15 Dec 2024
- News
The Golden Thread
Teresa Amabile grew up near Buffalo, New York, the third of seven children. Her parents were first-generation Americans who used their childhood Italian language when they didn’t want the kids to understand what they were saying. Her father and his brothers were... View Details
- 12 Apr 2023
- News
Step Change
congressional committees and the general power structure in Washington," Harmon says. "Enan's ability to relate to people and explain opportunities in Egypt to members of Congress who hadn't spent much—if any—time there, was exactly what... View Details
Keywords: Julia Hanna; entrepreneurship; women; venture capital; Egypt; developing economies; Finance
- 22 Dec 2022
- News
LGBTQ+ Alumni Forums Expand; 2023 Alumni New Venture Competition Is Underway
discussions on startups, venture capital, and other topics related to early-stage ventures. "The alumni NVC enables founders to network with the investors and customers that may be interested in their... View Details
Keywords: Margie Kelley
- 17 Apr 2019
- News
Give It to Me Straight
the AdSense business was on fire, and when I said how many new customers we added over the last couple of months, Eric Schmidt almost fell out of his chair, and he said, "What did you say? This is incredible. Do you need more marketing... View Details
- 01 Jun 2020
- News
Post-Office
getting done or sharing information related to work, one model has been to codify everything. I’ll give you the example of GitLab. They have something called the “one handbook" policy. What that means is that they write down everything so... View Details
- 30 Jul 2024
- News
Reddit’s Rise
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. When Jen Wong (MBA 2004) joined Reddit as COO in 2018, the user-generated content site wasn’t exactly a burning building...but it might have been... View Details
- 01 Dec 2000
- News
Latin America's Decade
promotions to local holidays and customs, incorporating idiomatic language and local tastes so that each country's customers will relate to their site in an emotional way." The Uruguay-born Juan Peirano of... View Details
- 12 Jan 2015
- News
Good Investments
buildings 10 miles east of Mexico City that is populated by some of the country’s poorest citizens. Over the past two years, though, market days have been busier than normal at the store—all thanks to a little silver service booth just outside the shop. View Details
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
they are doing everything more nimbly and efficiently, from the recipes they create to the wines and craft beers they stock, from the presentations they choreograph to the customized training they give their servers. Refuge: A Novel by... View Details
- 01 Sep 2014
- News
Afghanistan’s Hope and Light
responsible for a jump in their pay. In fact, the new system had simply cut out the middlemen, who once took what they saw as their rightful piece of the pie. Related Content: Case: Roshan: Light at the End of the Tunnel in Afghanistan... View Details
Keywords: Julia Hanna
- 06 Feb 2025
- News
How to Judge Your Next Job
Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Clay Christensen was a legendary professor and thinker and his “Jobs to Be Done” theory—this idea that customers buy products to solve problems—was one of his iconic intellectual contributions.... View Details