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- 01 Dec 2018
- News
A Force for Good
customer service and administration. “We connect them to great candidates they might otherwise overlook,” he says. Skillist’s job application platform omits a candidate’s name and other identifying information, adding instead more robust... View Details
- 14 Jul 2021
- News
The First Five Years: Nicolas Manes (MBA 2020)
one-third of all the food in the world is wasted.” How does the company’s food distribution process work? “We focus on resolving the nutritional needs of community kitchens by distributing high-quality nutritious food and providing... View Details
- 01 Feb 2000
- News
The Future Is Now: 21st-Century Business Pondered at HBS Forum
generation of Internet-savvy consumers, and how today's CEOs can transform their own focus and that of their organizations from "dot-com" concerns to a more sweeping "dot-corp" vision. Next up was Microsoft president Steve Ballmer, who... View Details
- 01 Mar 2008
- News
Negotiating with Wal-Mart
Wal-Mart, the world’s largest retailer, sold $315.6 billion worth of goods in 2006. With its single-minded focus on “EDLP” (everyday low prices) and the power to make or break suppliers, a partnership with Wal-Mart is either the Holy... View Details
- 01 Oct 1998
- News
Supplying Demand
country, he says, "to see the stores as the customer sees them." Along with legions of price-conscious customers, Stemberg's office superstore concept has also attracted its share of imitators. Within two years of opening its doors,... View Details
Keywords: Paul Michelman
- 01 Sep 2003
- News
Globalization Revisited
argued that advances in communications technology were increasingly inspiring consumers around the world to want the same things. Therefore, he declared, international companies should cease to act as “multinationals” that customized... View Details
- 01 Mar 2006
- News
Back to School
working with leadership teams from nine urban school districts over the course of three annual sessions to coordinate research and create coherent, scalable systems for education reform. Two cases written for PELP and taught by HBS professor David Thomas View Details
- 01 Sep 2007
- News
Riding It Out
SmartPak to offer additional horse and dog products, with continued focus on a high level of customer service. “On the equine side, we have a great bunch of customers who are... View Details
- 01 Sep 2020
- News
Action Plan: Finding Fluency
Dunaway, the pandemic meant rethinking all of the company’s marketing plans. A veteran of established brands such as Frito-Lay, Yahoo, and Nintendo, Dunaway joined Duolingo in 2018 to build a marketing department from scratch with a focus... View Details
- 30 Nov 2017
- News
Happy Meals (Are Here Again)
demarcation. Now the workers are on the floor, delivering orders or helping customers with the new kiosks; Karavites has updated his employee training to include a focus on View Details
- 01 Jun 2024
- News
Decoding the Promise and Perils of Generative AI
result was performance declines relative to our control group.” Read more about From Chalkboards to Chatbots Ayelet Israeli Ayelet Israeli Will Large Language Models Replace Traditional Market Research? LLMs could serve as a more cost-effective alternative to methods... View Details
Keywords: April White
- 01 Dec 2011
- News
Li & Fung's Global Footprint
must be people-oriented. They must want to engage with people, whether it’s their own staff or the customers’ people. Customers come to us not to buy one product but to do a whole relationship. So we tend to View Details
- 26 May 2016
- News
Thomas J. Tierney, MBA 1980
his focus to the nonprofit world and launched Bridgespan, an organization dedicated to helping address society’s most complex problems. Tierney has a knack for making it seem like his success is accidental. As a high-school student when... View Details
Keywords: Susan Young
- 17 Oct 2019
- News
Venturing Away from Venture Capital
today’s largest venture capital firms to focus “almost exclusively [on] chasing unicorns,” leaving companies that boast lower valuations and more modest risk/return profiles out in the cold. Indeed, data suggests that more money is... View Details
Keywords: Alexander Gelfand
- 01 Mar 2009
- News
Gazprom Goes Global
pipelines in Ukraine, to Europe. Abdelal’s case examines the history of Gazprom, the recent return of the state to ownership (with 50.002 percent), and Gazprom’s strategy for becoming a global energy company, mainly through acquisition and partnerships. The learning... View Details
- 01 Sep 2010
- News
Alumni Books
collapse, reveal how botched policy responses made a bad situation worse, and focus on lessons that the practice of finance must learn to avoid a repeat in the future. How to Be a Fierce Competitor: What Winning Companies and Great... View Details
- 25 Feb 2020
- News
How Artificial Intelligence is Changing Business
Karim Lakhani and Marco Iansiti (photos by Susan Young; Getty Images) Karim Lakhani and Marco Iansiti (photos by Susan Young; Getty Images) Artificial intelligence is driving the latest seismic shift in the way companies conduct business. As major tech firms View Details
Keywords: Susan Young
- 24 Mar 2021
- News
Clubs Reaffirm Equity in Community Partners Work; Alumni Angels Invest in Member Education
been too far away, otherwise.” Along with pandemic-related shifts, the Black Lives Matter movement inspired a focus on diversity, equity and inclusion in the alumni club ranks and in projects and programming. The Community Partners... View Details
Keywords: Margie Kelley
- 26 Jul 2018
- News
Running the Numbers
1965) and Jonathan Kraft (MBA 1990). “It was a tremendous opportunity,” she says. “The Krafts’ customer-first focus, and commitment to analytics-based decision making, fit perfectly with my interests and skills.” As head of customer... View Details
Keywords: Deborah Blagg
- 01 Dec 2001
- News
Faculty News
and the MBA elective The Coming of Managerial Capitalism. Koehn's research and writing focus on branding, business strategy, and connecting with customers and on the broad range of economic, social, and... View Details