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Show Results For
- All HBS Web
(1,222)
- People (2)
- News (207)
- Research (780)
- Events (2)
- Multimedia (1)
- Faculty Publications (247)
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- 01 Sep 2014
- News
All For One
radical five-year company transformation sparked by a simple idea: “Employees First, Customers Second.” Through a series of initiatives, Nayar focused on developing new ways for employees to communicate, air their challenges and... View Details
- 01 Dec 2013
- News
Curing Health Care
value for patients, where value is the health outcomes achieved relative to the money spent. While his initial work focused on reorganizing care and measuring outcomes, he began to understand that appropriate cost information was missing.... View Details
- 01 Sep 2018
- News
September 2018 Alumni and Faculty Books
leaving their survival uncertain. Minorities are falling prey to an Islamist ideology that conveys values and customs diametrically opposed to European ones. Terrorist acts have become the “new normal,” part of daily life. The North-South... View Details
- 01 Jun 1997
- News
A Better Way to Go on Strike
Ideally, the specifics of the No-Fist mechanism would be part of the initial collective bargaining agreement, since agreement on true variable costs of operations could be difficult and to some extent arbitrary. Estimates of real variable... View Details
- 01 Feb 2000
- News
Better Mousetraps: At Product Design Fair, Student Ideas Get Real
from initial research phases, to brainstorming, to concept development and prototyping. The results? A car that might feature a personalized hood ornament and an interior with pulsating floor lights, View Details
Keywords: Margie Kelley
- 01 Apr 2001
- News
New Ventures New Gains
Draper Fisher Jurvetson. While she recalls the administration initially voicing concerns that the contest might distract students from their studies, the trio persisted, offering solutions to concerns and securing sponsorship from... View Details
- 01 Jun 2010
- News
Michael Depatie
was ranked number one in guest satisfaction for 2009 by the Market Metrix Hospitality Index (based on over 130,000 hotel customer surveys), beating competitors including the Ritz-Carlton, W Hotels, and the Four Seasons. Michael Depatie... View Details
- 26 Feb 2021
- News
Latinx on Boards; High-Tech Reforestation
Management Leadership for Tomorrow, says the initiative touches on all aspects of the mission of the HBSLAA, by “empowering capable alumni to serve in this valuable capacity, connecting recent and more experienced alumni to each other and... View Details
Keywords: Margie Kelley
- 13 Sep 2019
- News
Hollywood Ending
on and enough customers to make it a viable business. They’re not settling for half-measures. “If we have great content but we don’t have a differentiated experience, we fail,” she says. “And the reverse is true too.” The urgency to get... View Details
- 01 Jun 2014
- News
Case Study: A Souped-Up Strategy
Bookalokal is a social dining platform that launched in Brussels in 2012. The initial concept: Connect travelers with locals through home-cooked, gourmet meals in people's homes. Prospective diners search through Bookalokal's online... View Details
- 15 Dec 2024
- News
The Golden Thread
Teresa Amabile grew up near Buffalo, New York, the third of seven children. Her parents were first-generation Americans who used their childhood Italian language when they didn’t want the kids to understand what they were saying. Her father and his brothers were... View Details
- 01 Apr 2000
- News
A Place in the Sun
a variety of environmental initiatives that he has undertaken over the years. His devotion to preserving the island's natural beauty as well as the Fijian culture has earned Turtle Island accolades that include the 1999 Green Hotelier... View Details
Keywords: Julia Hanna and Garry Emmons
- 12 Jul 2021
- News
Alumni Confront the COVID-19 Crisis
India. “Hence ‘Alumni in Action’.... powerful stories of resilience, purpose and giving back. Stories that restore one's faith in Humanity and inspire us to dream of a better tomorrow." MAY 25 Vinay Pasricha (OPM 39, 2010) cofounded an View Details
- 01 Mar 2023
- News
March 2023 Alumni and Faculty Books
Leading Diversity for Competitive Advantage provides the evidence-based strategic models, methods, tools, and templates that top leaders require to create equity and inclusion, and drive sustainable diversity for competitive advantage in talent and View Details
- 01 Oct 2000
- News
The Entrepreneurial Venture
going to have some very disappointed customers on Valentine's Day, so we decided to offer the best customer service ever. We called every single customer and explained that our... View Details
- 01 Jun 1997
- News
Sorting Myth from Reality at Hong Kong Conference
prices have been going up." Fung ran through a list of positives: Hong Kong won't be governed under Chinese law but will retain its common law system; its status as a separate customs and immigrations territory will continue; and the Hong... View Details
Keywords: Alejandro Reyes
- 01 Jun 1996
- News
Capitalist Revolutions Analyzed in MBA "Foundations" Course
Capitalist Revolutions (DCR), was born. Taught initially in January 1996 by McCraw and Assistant Professor Nancy F. Koehn, another business historian, DCR drew an enthusiastic response from the first students to take it. Essentially an... View Details
Keywords: Susan Young
- 01 Sep 2015
- News
Alumni and Faculty Books for September 2015
results—the “service trifecta”; (6) use technology to elevate the most important and eliminate the worst service jobs; (7) take steps to develop a core of customers who are “owners”; and (8) build agile service organizations that learn,... View Details
- 10 Aug 2022
- News
Skydeck Live: Stage Not Age
Initiative at the Stanford Distinguished Careers Institute. This episode of Skydeck Live is an excerpt from a conversation recorded at Golden’s recent Reunion, where she and I spoke about her new book, Stage [Not Age]: How to Understand... View Details
- 17 Oct 2019
- News
Venturing Away from Venture Capital
requires a significant initial capital investment, and she raised just over $10 million in seed and series A funding to get it up and running in 2011. Since then, Lin’s had plenty of opportunities to raise more capital. But the company’s... View Details
Keywords: Alexander Gelfand