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  • All HBS Web  (2,533)
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  • All HBS Web  (2,533)
    • People  (3)
    • News  (367)
    • Research  (1,697)
    • Events  (11)
    • Multimedia  (6)
  • Faculty Publications  (678)
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  • 01 Sep 2020
  • News

Giving Amazon the Boot

since people preferred Amazon’s free two-day shipping. Occasionally, scammers would return cheaper, used boots in Ranch Road boxes for a full refund, and Ford was anxious that an unwitting customer would wind up with the wrong product and... View Details
Keywords: Lisa Scanlon Mogolov; Miscellaneous Store Retailers; Retail Trade
  • 01 Mar 2019
  • News

3-Minute Briefing: Richard Edelman (MBA 1978)

what’s going on in the world through our purchasing decisions. Our research shows that two-thirds of people, across all age groups and incomes, now buy or boycott a brand based on where it stands on the political or social issues they... View Details
Keywords: Julia Hanna; Advertising, Public Relations, and Related Services; Professional Services
  • 01 Dec 2019
  • News

Alumni and Faculty Books for December 2019

Disruption doesn’t create growth; instead, growth creates disruption. Growth is always hard, and disruptive growth is exponentially harder. It requires companies to make tough decisions in the face of daunting uncertainties: Should we bet our company’s future on... View Details
  • 01 Mar 2005
  • News

House of Bread on the Rise

which opened in San Luis Obispo, California, in 1996, was an instant hit, with its open kitchen where customers could watch bakers in action and smell the intoxicating aromas of breads baking all day long. It offered a simple selection of... View Details
Keywords: Margie Kelley; Food Services and Drinking Places; Hospitality
  • 14 Jul 2021
  • News

The First Five Years: Nicolas Manes (MBA 2020)

the pandemic impact you and your work? “The pandemic actually helped us, because it raised awareness about the importance of social and environmental responsibility. Also, customers became more prone to online purchasing and technology... View Details
  • 01 Dec 2018
  • News

Ready, Set, Launch

Launching Technology Ventures explore an alternative path, one designed to sidestep many of the missteps: the lean startup methodology. The idea is to launch as quickly as possible with a minimum viable product (MVP). With only the barest minimum of features, MVP... View Details
  • 22 Feb 2022
  • News

Case Study: Welcome Aboard

manage their assets, tenants, and leasing, the software solutions that Lerner and Holder supported offered the promise of a cutting-edge solution. The implementation process once a customer signed on, however, could be a struggle, with... View Details
Keywords: Jen McFarland Flint
  • 01 Mar 2005
  • News

Answering the Call

soon developed a chain of restaurants based on a novel concept. Built with authentic interiors and fixtures imported from Japan, the restaurants featured a working chef at every table, flamboyantly preparing and grilling familiar American... View Details
Keywords: Garry Emmons; Colleges, Universities, and Professional Schools; Educational Services
  • 01 Dec 2022
  • News

Case Study: Your Call Is Important to Us

told Bulletin readers that they were puzzling over how to expand the customer base of Saga, a mobile app that they cofounded to help families share stories in an audio format. They were wavering between... View Details
Keywords: Computer Systems Design and Related Services; Professional Services
  • 24 Apr 2014
  • News

From observers to active participants in the global economy

efforts in Africa in part to the HBS course Written Analysis of Cases. “It combined the need for crisp, cogent analysis, based on the limited evidence available, and coming to a decision within a strictly... View Details
  • 11 Jul 2012
  • News

A Man, and a Plan, in Africa

Keith Butters in first-year finance, Charlie Williams on banking, and Ray Goldberg around the “invention” of agribusiness. “But the single most useful course was Written Analysis of Cases (WAC) because it combined the need for crisp,... View Details
Keywords: Administration of Economic Programs; Government
  • 01 Mar 2018
  • News

3-Minute Briefing: Lisandra Rickards (MBA 2010)

one year he’s grown revenues by 44 percent and increased his customer base by 32 percent. No matter what kind of businesses we create or what kind of infrastructure is built, it can all be destroyed in the... View Details
Keywords: Julia Hanna
  • 01 Apr 2000
  • News

Q & A: A Conversation with IRS Chief Charles Rossotti

that can't tell you exactly how much our customers have on deposit. We have 35-year-old systems for maintaining records on tape files. Our collection process and compliance examinations are months or years behind, largely due to... View Details
Keywords: Garry Emmons
  • 28 Sep 2021
  • News

Alumni Connections Drive Career Opportunities for Students

which was part of the appeal. I felt a connection to the customers they serve.” In his internship at Facily (conducted remotely in 2020 due to the pandemic), Westphal utilized his experience in investing to help the company gear up to... View Details
Keywords: Becca Carnahan
  • 01 Sep 2005
  • News

Get Ready for Saudi Oil Shock

Photo Courtesy MATTHEW R. SIMMONS In his new book, Twilight in the Desert: The Coming Saudi Oil Shock and the World Economy (John Wiley & Sons, 2005), Matthew Simmons (MBA ’67) sounds an alarm about a finite resource that he believes is running dry. View Details
Keywords: Lewis I. Rice; Business Schools & Computer & Management Training; Educational Services; Petroleum and Coal Products Manufacturing; Manufacturing
  • 01 Dec 2016
  • News

Carving a Niche

to freeride and freestyle skis that can be used to navigate obstacles and jumps in terrain parks and away from established runs. Based in Verbier, Switzerland, Hoye and cofounder Tony McWilliam started the company in 2006—the same year... View Details
Keywords: Julia Hanna
  • 24 Apr 2014
  • News

Medicine made personal

Australia-born Arjun Goyal (MBA 2014) credits HBS with helping him focus his career on life sciences, specifically “personalized medicine”—a tailored approach to treatment based on analysis of patient... View Details
  • 01 Mar 2023
  • News

What’s in a Name

want to let go of? How do we hang on to the paradox? At first they saw some pushback on social media, but Birch and his leadership came to the conclusion that the folks who objected to what they saw as woke capitalism weren’t the people who were a part of their View Details
Keywords: Jen McFarland Flint; Beverage and Tobacco Product Manufacturing; Manufacturing
  • 01 Jun 2015
  • News

In My Humble Opinion: Priya Paul (OPM 28, 1999)

things that were perhaps beyond our capabilities,” she recalls. “It was a period of about 7 to 10 years before any of us could take a breath because there was so much to do and so many challenges.” Today, as chairperson of the family’s Apeejay Surrendra Park Hotels,... View Details
Keywords: Julia Hanna
  • 01 Mar 2006
  • News

Entrepreneur's Notebook with Paul Conforti and Kim Moore (both MBA '97)

centrally, frozen, and distributed to multiple locations, thereby allowing quality control, reduced cost, and consistency. Most importantly, customers have an emotional attachment to their favorite desserts — they come back for more, and... View Details
Keywords: Margie Kelley; desserteries; Food Services and Drinking Places; Hospitality
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