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- All HBS Web
(339)
- News (88)
- Research (177)
- Events (3)
- Multimedia (2)
- Faculty Publications (104)
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- 25 Nov 2008
- First Look
First Look: November 25, 2008
School Case 909-007 In 2008, the Japanese consumer payments landscape featured ongoing widespread use of cash, limited use of credit cards and rapid rise of e-money systems based on contactless technology... View Details
Keywords: Martha Lagace
- 26 Oct 2017
- Research Event
In an Era of 'Fake News,' What is the Future of Advertising and Publishing?
tracking our activities on the internet. Ads, Eich pointed out, can be blocked, but tracking is difficult to block. To decouple purchases and website subscriptions from credit card companies and user... View Details
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
Experimentation In August 2017, Commonwealth Bank of Australia was looking for ways to differentiate itself from competing banks and was also trying to improve the financial well-being of its customers. One domain where this was particularly relevant was in its... View Details
Keywords: Dina Gerdeman
- 11 Nov 2013
- Research & Ideas
A Smarter Way to Reduce Customer Defections
targeting efforts. The First Cut Customer attrition is a widespread problem that affects firms in a variety of industries. For example, US credit card providers often deal with annual churn rates of about 20... View Details
- 07 Oct 2008
- First Look
First Look: October 7, 2008
in their degree of revealed credit constraints. Specifically, we analyze how these Americans spend their income tax refunds, using transaction-level data from a stored-value card product. Cardholders may... View Details
Keywords: Martha Lagace
- 28 Oct 2008
- First Look
First Look: October 28, 2008
reviewing the company's marketing strategy for charge and credit cards in the United States. A variety of growth options exists for students to consider, including further penetration of existing markets and... View Details
Keywords: Martha Lagace
- 12 Nov 2024
- HBS Case
Inside One Startup's Journey to Break Down Hiring (and Funding) Barriers
suggest matches with employers based on the nature of the crime, the amount of time since the conviction, and the nature of the job. For instance, “a low rating might be displayed for an individual convicted of credit View Details
- 10 Dec 2012
- Research & Ideas
Why We Blab Our Intimate Secrets on Facebook
Before completing the personal survey, some participants took a test called "Phind the phishing emails," in which they viewed screen shots of email messages and identified them as "just spam" or "phishing"—the common cybercrime of masquerading as a trustworthy source... View Details
Keywords: by Carmen Nobel
- 27 May 2020
- Research & Ideas
What South Korea Teaches the World About Fighting COVID
Control and Prevention—using big data, such as cellular data, credit card usage information, and surveillance camera footage—traced the infected person’s steps to locate everyone that he or she had come into... View Details
- 20 Jan 2015
- First Look
First Look: January 20
attention to increase financial inclusion among individuals with historically no access to banking or financial services in countries around the world with large underserved populations. The effort included partnerships with governments and banks to issue MasterCard... View Details
Keywords: Sean Silverthorne
- 24 Feb 2009
- First Look
First Look: February 24, 2009
in the United States. Purchase this case: http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=709037 Consumer Payment Systems—United States Harvard Business School Case 909-006 In 2008, the U.S. consumer payments landscape was characterized by the ongoing... View Details
Keywords: Martha Lagace
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
the costs of running the service, infrastructure, encoding, dealing with credit card companies, et cetera. Apple's profit comes from the sale of iPods and related products. It is no secret that a large... View Details
- 25 Oct 2016
- First Look
October 25, 2016
major credit card company. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/817015-PDF-ENG Harvard Business School Case 817-026 Collective Academy No abstract available. Purchase this case:... View Details
Keywords: Sean Silverthorne
- 22 Jun 2021
- Research & Ideas
The COVID-19 Mutiny: When Teams Leave and Take Their Clients
reasons, or sabbaticals to work on other projects. They shouldn’t have to change companies to meet their needs. Cross-sell to clients. Clients are less likely to follow, say, a financial adviser to NewCo if they already have mortgages, trusts, and View Details
- 08 Jun 2010
- First Look
First Look: June 8
within three years it had four million active customers. This success prompted line-of-business managers to request that Jen and Doug include more functionality in the bank's mobile app that was specific to its businesses, such as credit... View Details
Keywords: Martha Lagace
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