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January 2009
Supplement

The Tip of the Iceberg: JP Morgan Chase and Bear Stearns (B2)

By: Clayton S. Rose, Daniel Baird Bergstresser and David Lane

Bear Stearns & Co burned through nearly all of its $18 billion in cash reserves during the week of March 10, 2008, and an unprecedented provision of liquidity support from the Federal Reserve on Friday March 13 was insufficient to reverse the decline in Bear's... View Details

Keywords: Economic Slowdown and Stagnation; Capital; Insolvency and Bankruptcy; Financial Liquidity; Banks and Banking; Governance; Crisis Management; Goals and Objectives; System; Valuation; New York (state, US)

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05 Dec 2022
What Do You Think?

How Would Jack Welch’s Leadership Style Fare in Today’s World?

GE-trained leaders after leaving the company, just to cite a few anecdotes. In the interest of full disclosure, several of us on the Harvard Business School faculty knew or had contact with Welch and his organization during his tenure. In... View Details

Keywords: by James Heskett; Industrial Products; Media & Broadcasting; Medical Devices & Supplies; Manufacturing

14 May 2018
Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

in the moment.” She suggests Amazon may have been better off pursuing a management concept known as structured empowerment, where a company standardizes operations but allows flexibility for employees to make their own choices in key areas where having high-touch View Details

Keywords: by Michael Blanding; Food & Beverage

29 Nov 2010
HBS Case

United Breaks Guitars

over the incumbent." United maintains a presence on Twitter and picked up a tweet about the video less than a day after it was posted. "This has struck a chord w/us and we've contacted him directly to make it right," United... View Details

Keywords: by Julia Hanna

26 Sep 2023
Book

Digital Strategy: A Handbook for Managing a Moving Target

Cennamo, Giovanni Battista Dagnino, and Feng Zhu (2023) is reprinted with permission from Edward Elgar Publishing. For any future requests for reuse, please contact the Publisher. You Might Also Like: Can You Buy Creativity in the Gig... View Details

Keywords: by Dina Gerdeman; Information Technology; Technology

16 Oct 2023
HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

2020, and as Bastian wrestled with his role and responsibility in hiring and advancing Black employees, he wasted no time in contacting many of its founding members, which include executives from Walmart, Target, Wells Fargo, Johnson... View Details

Keywords: by Lane Lambert; Air Transportation

31 Mar 2008
HBS Case

JetBlue’s Valentine’s Day Crisis

couldn't get a hold of us. I had pilots e-mailing me say, 'I'm available, what do I do?'" During the crisis, Charles Mees, JetBlue's CIO, created a database to track crew locations and contact information, later adding new functions... View Details

Keywords: by Julia Hanna; Air Transportation

12 Feb 2007
Working Paper Summaries

Adding Bricks to Clicks: The Effects of Store Openings on Sales through Direct Channels

Keywords: by Jill Avery, Mary Caravella, John Deighton & Thomas Steenburgh; Retail

10 Dec 2021
Research & Ideas

Truth Be Told: Unpacking the Risks of Whistleblowing

employees, where the compensation for whistleblowing is a larger percentage of their lifetime earnings. White: Why do whistleblowers contact regulators? Heese: In our research, the reason that someone went to the regulator was not a... View Details

Keywords: by April White

28 Feb 2022
Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

Discrimination in Customer Service with Foregrounding Interventions.” White customers receive preferential treatment In one of three studies conducted between 2016 and 2020, Feldberg and Kim contacted concierges in nearly 6,000 hotels... View Details

Keywords: by Pamela Reynolds

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

connected to meeting or even exceeding the expectations that had been previously communicated. Lead: Leadership is a contact sport. It requires leaders to be present, engaged, and accountable. Most of all, workers must trust that the... View Details

Keywords: by Hise Gibson and MaShon Wilson

26 May 2022
HBS Case

Apple vs. Feds: Is iPhone Privacy a Basic Human Right?

folks there,” said Cook at the time, in defense of Apple’s decisions. A follow-on case written last year as the COVID-19 pandemic raged explores how Cook was presented with another privacy quandary: Public health officials wanted to use Apple’s products to conduct... View Details

Keywords: by Avery Forman

15 Oct 2018
Research & Ideas

Shaky Business: How Handshakes Win Negotiations

Kritchanut Humans have lots of rituals to choose from when greeting each other—embrace or no embrace? Kiss one cheek or two? But one ritual that is remarkably consistent across cultures is the handshake. “That form of physical contact is... View Details

Keywords: by Michael Blanding

2020
Chapter

Business, Ethics and Institutions. The Evolution of Turkish Capitalism in a Comparative Perspective

By: Asli M. Colpan and Geoffrey Jones

This chapter offers a survey of the evolution of Turkish capitalism from the 19th century Ottoman Empire until the present day. It shows that Turkish business over the last century and a half was shaped in an institutional context similar to those in many developing... View Details

Keywords: Business Groups; Capitalism; Entrepreneurship; Ethics; Government and Politics; History; Religion; Business History; Turkey; Central Asia; Middle East

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25 Jun 2012
Research & Ideas

Collaborating Across Cultures

researchers found that affective trust was much more likely to stem from having high cultural metacognition than cognitive trust. This time, 60 managers attending another executive MBA course were asked to complete a network survey listing up to 24 of their primary... View Details

Keywords: by Michael Blanding

30 May 2024
Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

Patients and physicians increasingly turned to digital platforms, like patient portal messaging, when COVID-19 made contact risky, but a new study of how providers managed the messaging surge suggests an uncomfortable downside: What if... View Details

Keywords: by Ben Rand; Health

13 Feb 2012
Research & Ideas

The Case Against Racial Colorblindness

hired to watch videos of the sessions on mute, rating the perceived friendliness of the white participants based on nonverbal cues. Alas, the participants who attempted colorblindness came across as especially unfriendly, often avoiding eye View Details

Keywords: by Carmen Nobel

06 Sep 2022
Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

time while staying in close contact with managers. Choudhury has also studied remote and hybrid work policies at several organizations, including Tata Consultancy Services, Tulsa Remote, GitLab, Zapier, and MobSquad. His research points... View Details

Keywords: by Ben Rand

16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

transition across the levels just discussed. One of JLL's main clients, Bank of America [BofA], told JLL in 2001 that it no longer wanted to deal with each of JLL's business units independently. BofA asked not only for a single point of View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

03 Mar 2003
Research & Ideas

Top Ten Legal Mistakes Made by Entrepreneurs

entrepreneur if the entrepreneur stumbles? Do they have good contacts in the industry? In trying to build alliances, do they know the big players? A no-name firm offering the highest valuation is often not the best source of equity. #5:... View Details

Keywords: by Staff

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