Communication Style - Publications - Faculty & Research

Article

Selling to Many Countries Within the U.S.

In pursuing growth, many companies have plans to sell to emerging markets like the so-called B-R-I-C nations (Brazil, Russia, India, China), but they overlook significant ethnic markets within the United States. For example, the combined African-American and Hispanic... View Details

Keywords: Management Style; Ethnicity; Sales; Business Growth and Maturation; Marketing Communications; Business Plan; Emerging Markets; Debates; Business Strategy; Growth and Development; Growth and Development Strategy; United States

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2003
Case

Lakhdar Brahimi / Negotiating a New Government for Afghanistan

By: James K. Sebenius and Kristin Schneeman

Part of the PON Great Negotiator Case Study Series, this factual case study examines former UN Special Envoy Lakhdar Brahimi's involvement in negotiating an interim Afghani government after the fall of the Taliban in 2001. As a result of these efforts, Brahimi... View Details

Keywords: Contemporary History; Government and Politics; Agreements and Arrangements; Leadership Style; Cognition and Thinking; Conferences; Afghanistan

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24 Dec 2013
First Look

First Look: December 24

the Swiss Jura community of watchmakers who built them, were thought to be "dead" (Landes, 1983). Unexpectedly, however, by 2008 the Swiss mechanical watchmaking industry had re-emerged as the world's leading exporter (in... View Details

Keywords: Carmen Nobel

05 Jun 2013
What Do You Think?

Do We Need to Extend ‘No Surprises Management?’

this way: "When the world is full of surprises bosses can hardly control drastic actions to keep surviving and that means employees will get their share of surprises However a good leader will always communicate all possible outcomes... View Details

Keywords: by James Heskett

August 1998 (Revised June 2000)
Case

FairMarket, Inc.: Where Buyers and Sellers Connect

By: Lynda M. Applegate, Jack Wieland and Chad M. M Raube

On February 20, 1997, FairMarket, an Internet-based business-to-business auction site, was launched. CEO, founder Scott Randall, drew on his experience building Internet businesses at NECX Direct, Yahoo, and Internet Shopping Network to build his business. This case,... View Details

Keywords: Business Startups; Debates; Entrepreneurship; Growth and Development; Growth Management; Management Style; Product Launch; Multi-Sided Platforms; Problems and Challenges; Information Technology; Information Technology Industry; Web Services Industry

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08 Apr 2014
First Look

First Look: April 8

Almandoz Abstract—A case study is presented on business ethics and bank management. The situation facing the president of a community bank established to operate as a green business and to consider ethical issues of bank loans when it is... View Details

Keywords: Sean Silverthorne

January 2013 (Revised March 2013)
Case

Beth Stewart: Navigating the Boardroom

By: Boris Groysberg and Deborah Bell

After rising through the ranks of Corporate America, Beth Stewart has become a corporate director on the board of General Growth Properties. Stewart is struggling with how to address her mounting concerns over the financial health of the growing large publically traded... View Details

Keywords: Career Management; Women Executives; Women And Leadership; Boards Of Directors; Board Dynamics; Career Planning; Independent Directors; Leadership; Corporate Governance; Governing and Advisory Boards; Interpersonal Communication; Leadership Style; Personal Development and Career; Work-Life Balance; Real Estate Industry; United States

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19 Jun 2012
First Look

First Look: June 19

management team wants to target a younger demographic and has revamped its fall product line to offer more fashionable styles to appeal to younger women. But, repositioning the brand has proven to be harder than expected. This case... View Details

Keywords: Sean Silverthorne

26 Mar 2008
First Look

First Look: March 26, 2008

communication technology sector in the United States, and find empirical support for the four hypotheses developed here. The research presented in this paper has implications for our understanding not only of who adopts advanced... View Details

Keywords: Martha Lagace

April 2025
Supplement

Joe Mazzulla and the Boston Celtics (B)

By: Linda A. Hill, James I. Cash and Lydia Begag

This case is a supplement to “Joe Mazzulla and the Boston Celtics” (A) and is set against the backdrop of the 2024 NBA Finals. It describes the impact of Mazzulla’s decision to rally his team with an aggressive “go for the kill” mindset instead of choosing language... View Details

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12 Jul 2020
Book

The Harvard Business School Faculty Summer Reader 2020

Revolutionary Lives of Malcolm X and Martin Luther King, Jr. This new biography of two of America's most influential black leaders is a brilliant analysis of their two different leadership styles and is particularly timely with our... View Details

Keywords: by Staff

02 Apr 2015
Research & Ideas

Digital Initiative Summit: Companies Must Forget—and Borrow

founder of the Victors & Spoils ad agency in Colorado, who noted that when his agency sold its majority stake to global communications firm Havas in 2012, he was faced with trying to innovate within a larger, more bureaucratic... View Details

Keywords: by Dina Gerdeman; Education; Advertising

19 Dec 2012
Research & Ideas

How to be Extremely Productive

schedule to be productive. I wanted to discuss skills that have been critical in my own career. Communication is one—reading, writing, and speaking. Another is how you operate within your organization and deal with both those above you... View Details

Keywords: by Deborah Blagg

10 Jun 2002
Research & Ideas

Reinventing the Industrial Giant

this same path again? GM does not believe that these new changes will repeat the 1980s debacle. Rather, their executives see the Internet as the way of the future. The 1999 annual report states that the company believes "... that the potential of the Internet and... View Details

Keywords: by Nitin Nohria, Davis Dyer & Frederick Dalzell; Manufacturing

June 2018
Case

Candor at Clever

By: Ethan Bernstein and Om Lala

Clever, a high-growth EdTech company based in San Francisco, had grown quickly in market share and headcount. As with many high-growth companies, however, early employees (many of whom had never managed people before) had been given the opportunity to manage teams, and... View Details

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Teaching Interest

General Management: Processes and Action

General Management: Processes and Action (GMPA) focuses on implementation and the way that general managers get things done. Typically, they work through processes—sequences of tasks and activities that unfold over time, like strategic planning,... View Details

Keywords: Change Management; Communication Strategy; Decision Making; Corporate Entrepreneurship; Technological Innovation; Knowledge Management; Leadership Development; Leadership Style; Leading Change; Growth and Development Strategy; Management Practices and Processes; Management Skills; Management Style; Management Teams; Managerial Roles; Resource Allocation; Business Processes; Mission and Purpose; Organizational Culture; Organizational Design; Organizational Structure; Strategic Planning; Conflict and Resolution; Power and Influence; Business Strategy; Competitive Strategy; Competitive Advantage; Auto Industry; Computer Industry; Entertainment and Recreation Industry; Financial Services Industry; Health Industry; Information Industry; Legal Services Industry; Manufacturing Industry; Media and Broadcasting Industry; Publishing Industry; Retail Industry; Video Game Industry; China; India; United States

16 Sep 2008
First Look

First Look: September 16, 2008

for the orchestrating role of the manager; (2) adjust your leadership style to maximize your team's performance; (3) balance conflicting expectations from your boss, peers, and direct reports; and (4) deal productively with the stresses... View Details

03 Feb 2009
First Look

First Look: February 3, 2009

would intrude ever more deeply and more precisely into consumer lives than broadcast media had been able to. Instead, the transformation is unfolding on a model of consumer empowerment, in which consumers use digital media to communicate... View Details

Keywords: Martha Lagace

20 Dec 2016
Research & Ideas

The 10 Most Popular 'Cold Call' Podcasts

What do Stella McCartney, Apple, Netflix, and Wal-Mart have in common? They were all subjects of the most popular episodes of Harvard Business School's Cold Call podcast in the last year. Twice monthly, host and Chief Marketing and View Details

Keywords: Re: Multiple Faculty

15 Sep 2009
First Look

First Look: September 15

shifting workforce demographics, and changing reimbursement models—threaten to disrupt NWH's organizational model. Similar to other U.S. community hospitals, NWH has historically been staffed primarily with private practitioners; however,... View Details

Keywords: Martha Lagace

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Selling to Many Countries Within the U.S.

Lakhdar Brahimi / Negotiating a New Government for Afghanistan

First Look: December 24

Do We Need to Extend ‘No Surprises Management?’

FairMarket, Inc.: Where Buyers and Sellers Connect

First Look: April 8

Beth Stewart: Navigating the Boardroom

First Look: June 19

First Look: March 26, 2008

Joe Mazzulla and the Boston Celtics (B)

The Harvard Business School Faculty Summer Reader 2020

Digital Initiative Summit: Companies Must Forget—and Borrow

How to be Extremely Productive

Reinventing the Industrial Giant

Candor at Clever

General Management: Processes and Action

First Look: September 16, 2008

First Look: February 3, 2009

The 10 Most Popular 'Cold Call' Podcasts

First Look: September 15

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