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- All HBS Web (189)
- Faculty Publications (30)
Show Results For
- All HBS Web (189)
- Faculty Publications (30)
- 01 Mar 2025
- News
Alumni and Faculty Books
Edited by Margie Kelley Borders and the Self By Chinwe Ajena-Sagna (MBA 2003) Masobe Books “Who are you?” Every border tells a story. Every story has its origins. Tracing a cultural lineage from the beginnings of Igbo history in the ninth century by delineating... View Details
- 01 Feb 2000
- News
Executives Convene to Discuss Consumer-Driven Health Care
employers. While 93 percent of senior executives surveyed indicated satisfaction with the health-care insurance options they offer their employees, 46 percent said they would be receptive to a defined contribution system - often because... View Details
- 09 Jan 2020
- News
Your Whole Self
people have burnout and struggle, insomnia, headaches, back pain, some form of leader B might be at play. Secondly, I've seen folks really stall out in their careers where—whether the organization has grown or your role has grown—I've... View Details
- 01 Mar 2016
- News
Alumni and Faculty Books for March 2016
GoodMark from General Mills is just part of his story. His experiences in the corporate world and as a husband, father, philanthropist, and community leader are examples of how to weather storms and thrive, not just in a career but in... View Details
- 01 Feb 1997
- News
Shaping the Future of Business: Entrepreneurial Evolution at HBS
embarked on a career as a successful venture capitalist. Then, in 1980, the role of entrepreneurship at HBS changed dramatically with the appointment of Dean John H. McArthur. In one of his first acts as Dean, McArthur elevated the status... View Details
- 21 Apr 2009
- First Look
First Look: April 21, 2009
with electoral pressures control bureaucrats with career concerns as well as the consequences for bureaucrats' career investments. Unique micro-level data on Indian bureaucrats support our key predictions.... View Details
Keywords: Martha Lagace
- 27 Mar 2012
- First Look
First Look: March 27
experiment carried out in a large business process outsourcing company, we found that socialization focused on personal identity (emphasizing newcomers' unique perspectives and strengths) led to significantly greater customer satisfaction... View Details
Keywords: Carmen Nobel
- 01 Jun 2017
- News
Alumni and Faculty Books for June 2017
drought, the Great Depression, and a world war. He learned to work hard and thirsted for an education. Melvin married and fathered 12 children. His business careers led to his owning his own businesses, which thrived in small-town America... View Details
- 31 Jul 2012
- First Look
First Look: July 31
the constraints and opportunities of their representation structure are reflected in the micro-interactions, the broad improvisations, and the resulting substantive and relational outcomes. Looking Up and Looking Out: Career Mobility... View Details
Keywords: Carmen Nobel
- 05 Feb 2013
- First Look
First Look: Feb. 5
their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of shaping participants' future trajectories through boosting future... View Details
Keywords: Sean Silverthorne
- 01 Dec 2016
- News
Alumni Books of 2016
and extraordinarily detailed maps. Leading YOU: The Power of Self-Leadership to Build your Executive Brand and Drive Career Success by Brenda Bence (MBA 1991) (Global Insight Communications, LLC) The most important driver of overall... View Details
- 04 Jun 2013
- First Look
First Look: June 4
that allowed the Clinic to excel at patient satisfaction without jeopardizing its traditional strengths. Publisher's link:... View Details
Keywords: Sean Silverthorne
- 12 Jul 2010
- Research & Ideas
Rocket Science Retailing: A Practical Guide
with a career and seeks to find employees who are looking for one, too. In fact, during the training period, all trainees are offered $2,000 to quit Zappos: Most decline the offer. Zappos's approach to managing its employees results in... View Details
- 18 Dec 2012
- First Look
First Look: December 18
greater customer satisfaction and employee retention after six months as compared to (a) socialization that focused on organizational identity (emphasizing the pride to be gained from organizational affiliation) and (b) the organization's... View Details
Keywords: Carmen Nobel
- 10 Mar 2021
- News
New Releases: Alumni and Faculty Books, Podcasts
companies in South Africa and abroad, and sheds a light on the harsh realities of corporate environments. Drawing on her years of experience and research, the author argues that many young Black professionals struggle early on in their View Details
- 01 Sep 2011
- News
The Spangler Effect
All Smiles: The campus center may bear his family name, but Dick Spangler derives more satisfaction from knowing that students have made it their own. Last year the Spangler Center hosted 829 events and meetings, booked 9,314 student... View Details
- 01 Dec 2020
- News
In Review
trying to address the stubborn, long-lasting achievement and satisfaction gaps for women in our MBA program. Within three years, we substantially closed that gap, which gave us the self-confidence that we can advance inclusion when we put... View Details
- June 2018
- Teaching Note
Difficult Conversations and Dealing with Challenging Situations at Work
By: Boris Groysberg and Amram Migdal
Teaching Note for HBS Nos. 416-031, 416-032, 416-033, 416-034, 416-035, and 416-036. View Details
Keywords: Communication; Communication Intention and Meaning; Human Resources; Employee Relationship Management; Management Skills; Performance; Performance Evaluation; Personal Development and Career; Relationships; Groups and Teams; Social Psychology; Attitudes; Behavior; Conflict and Resolution; Conflict Management; Emotions; Perception; Personal Characteristics; Perspective; Power and Influence; Prejudice and Bias; Reputation; Satisfaction; Trust
- 05 Mar 2019
- First Look
New Research and Ideas, March 5, 2019
customers routinely selected cards that although profitable for the bank could be a poor fit for customers’ needs—leading to low satisfaction scores, cancellations, and occasionally, financial distress. To that end, the company’s... View Details
Keywords: Dina Gerdeman
- 10 Apr 2012
- First Look
First Look: April 10
he began to share his insights more widely with family, friends, and students. In this groundbreaking book, Christensen puts forth a series of questions: How can I be sure that I'll find satisfaction in my career? How can I be sure that... View Details
Keywords: Carmen Nobel