Car Spare Part - Publications - Faculty & Research

23 Dec 2002
Research & Ideas

Partnering and the Balanced Scorecard

end-use consumers were to receive a great buying experience, then the independent dealers had to deliver that experience. Dealers were clearly a critical part of Mobil's new strategy. In the past, Mobil did not consider their retailers or... View Details

Keywords: by Robert S. Kaplan & David P. Norton

27 Mar 2012
First Look

First Look: March 27

two countries given the likely adoption challenges once the infrastructure and cars are ready, as well as decide how quickly to begin pursuing other countries (and if so, which ones). A big part of the... View Details

Keywords: Carmen Nobel

11 Sep 2018
First Look

New Research and Ideas, September 11, 2018

demand information that the dealer obtains through the initial assessment and subsequent learning in the selling process. With the dealer's average net profit per car in the estimation sample being around $1150, the initial assessment is... View Details

Keywords: Dina Gerdeman

17 Sep 2013
First Look

First Look: September 17

In some cases, people can spare themselves the trouble of deliberation and instead "decide by mind wandering" yet experience no decrease in satisfaction. September 2013 Review of Financial Studies Expectations of Returns and... View Details

Keywords: Sean Silverthorne

30 Jul 2013
First Look

First Look: July 30

process of creating two new boards of directors for these companies. As part of this process, the team reviews the roles and responsibilities of a board, defines what capabilities the new boards need, and reduces a preliminary list of... View Details

Keywords: Anna Secino

29 Mar 2010
Research & Ideas

Ruthlessly Realistic: How CEOs Must Overcome Denial

of him and his company. But eventually, when sales of his breakthrough, no-frills Model T began to flag because car buyers became interested in style, not just functionality, Ford refused to face facts. He denied that the world had moved... View Details

Keywords: by Martha Lagace; Auto; Retail; Technology

12 Jul 2006
Research & Ideas

Competition the Cure for Healthcare

the information can be used against them in malpractice lawsuits. Wouldn't you expect that to be the case? A: We believe that the more you measure results, the fewer lawsuits you will have, in part because many lawsuits grow out of... View Details

Keywords: by Roger Thompson; Health

19 Jan 2011
First Look

First Look: Jan. 18

this wealth-based discriminatory behavior using a laboratory study. Our experiment shows that individuals are more willing to illegally help peers when those peers drive standard rather than luxury cars and that envy and empathy mediate... View Details

Keywords: Sean Silverthorne

14 Jun 2004
Research & Ideas

The Big Money for Big Projects

decision to invest in a very large and very risky project. If done as part of the corporate balance sheet, there is a possibility that the project could drag the parent or "sponsoring" company into default if the project gets... View Details

Keywords: by Ann Cullen; Financial Services

29 Jun 2007
First Look

First Look: June 29, 2007

http://www.hbs.edu/research/pdf/07-103.pdf Cases & Course MaterialsBancaja: Developing Customer Intelligence (A) Harvard Business School Case 107-055 In 1996, CEO Fernando Garcia Checa wanted to make customer analytics a part of... View Details

Keywords: Martha Lagace

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