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  • 17 Feb 2022
  • Book

When Employees Feel a Sense of Purpose, Companies Succeed

skincare group, and the like. And it holds “innovation days” during which employees can pursue their own work-related projects. DEEP PURPOSE. Copyright © 2022 by Ranjay Gulati Reprinted here with permission from Harper Business, an... View Details
Keywords: by Ranjay Gulati
  • 13 Sep 2012
  • Research & Ideas

Why Public Companies Underinvest in the Future

Financial data on US companies is easy to come by—if they are listed on the stock market. More than 99 percent of them are not, presenting a challenge for researchers intent on studying how privately held firms operate. “It seemed natural... View Details
Keywords: by Maggie Starvish
  • 22 Mar 2022
  • News

Purpose: Does Your Company ‘Live’ It, Or Just Pay Lip Service?

  • 12 Apr 2004
  • Research & Ideas

Waking Up a Sleeping Company

I joined the company. The company's long history of success had led to a soft underbelly that manifested itself in a lack of discipline. The company was extremely values-centered, but its internal norms of consensus decision making,... View Details
Keywords: by Bill George
  • August 2020 (Revised August 2023)
  • Case

Nubank: Democratizing Financial Services

By: Michael Chu, Carla Larangeira and Pedro Levindo
Nubank, a wholly-digital solution created to disrupt Brazilian banking, with 6 million clients and a $4 billion valuation after five years, must decide whether to expand to Mexico. The company was founded in São Paulo in 2013 by Colombian-born David Vélez to seize what... View Details
Keywords: Fintech; Financial Inclusion; Digital Banking; Credit Cards; Banks and Banking; Disruption; Expansion; Growth and Development Strategy; Financial Services Industry; South America; Brazil; North America; Mexico
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  • Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Banking Industry; Banking Industry; United States
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  • 18 Jun 2024
  • Research & Ideas

Central Banks Missed Inflation Red Flags. This Pricing Model Could Help.

It’s no secret the Federal Reserve and other central banks weren’t prepared for the swift, steep curve of inflation’s climb after COVID-19 snarled supply chains in 2021 and Russia’s invasion of Ukraine sent energy prices soaring in 2022.... View Details
Keywords: by Rachel Layne; Banking; Banking
  • 01 Oct 2001
  • Research & Ideas

How To Make Restructuring Work for Your Company

Taken together, they suggest there are three critical hurdles or challenges that management faces in any restructuring program: 1. Design. What type of restructuring is appropriate for dealing with the specific challenge, problem, or opportunity that the View Details
Keywords: by Stuart C. Gilson
  • 01 Mar 2006
  • News

The Little Ice-Cream Company That Could

friend persuaded him to apply to HBS, where he arrived in the fall of 1966, newly married and with a razor-thin bank account. “When the oilman came to the door with the bill after filling the tank, we’d hide in the closet,” he recalls.... View Details
Keywords: Roger Thompson; Food Manufacturing; Manufacturing
  • 17 Feb 2003
  • Research & Ideas

Building Communities as Well as Companies

Despite the uncertain climate for start-ups, launching a business continues to hold irresistible appeal for aspiring entrepreneurs. For many African-Americans, entrepreneurship is seen as a means of building community as well as personal... View Details
Keywords: by Julia Hanna
  • 2004
  • Working Paper

Judging Fund Managers by the Company They Keep

By: Randolph Cohen, Joshua Coval and Luboš Pástor
We develop a performance evaluation approach in which a fund manager's skill is judged by the extent to which his investment decisions resemble the decisions of managers with distinguished performance records. The proposed performance measures are estimated more... View Details
Keywords: Measurement and Metrics; Performance Evaluation; Investment Funds; Investment
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  • 30 Oct 2005
  • Research & Ideas

Tuning Jobs to Fit Your Company

Executives must adjust the span of control for each key position and unit on the basis of how the company delivers value to customers. Consider Wal-Mart, which has configured its entire organization to deliver low prices. Wal-Mart's... View Details
Keywords: by Robert Simons
  • 22 Aug 2011
  • Research & Ideas

Getting to Eureka!: How Companies Can Promote Creativity

of brilliance, raining down like manna from some deity of inspiration. Teaching people how to be creative, on the other hand, is like teaching them how to be tall—that is, impossible. These days, as global competition intensifies, it's more important than ever that... View Details
Keywords: by Michael Blanding
  • 14 Dec 2010
  • Op-Ed

Tax US Companies to Spur Spending

holdings--estimates of the amount held by US public corporations easily exceed $1 trillion; several technology companies alone are sitting on cash balances in excess of $20 billion--are thought to result from the absence of investment... View Details
Keywords: by Mihir A. Desai
  • 05 May 2022
  • HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

than 70 percent of Black, Latinx, and rural workers from landing jobs, even though they may have the actual skills to do the required work. Many companies rely on machine learning algorithms that automatically weed out job applicants who... View Details
Keywords: by Jay Fitzgerald
  • 01 Dec 2020
  • What Do You Think?

How Can We Get Companies to Invest More in Low-Wage Workers?

of particular interest: changing tax laws to incentivize Companies to spend more on labor versus machines. The study also suggests enacting an employee training tax credit similar to the federal tax credit for research and development.... View Details
Keywords: by James Heskett
  • 07 Feb 2023
  • Research & Ideas

Supervisor of Sandwiches? More Companies Inflate Titles to Avoid Extra Pay

2019, holding down jobs with management titles but making less than $50,000 a year, Cohen reports, citing Bureau of Labor Statistics data. Based on the assumption that about a third of these roles weren’t management positions, the study... View Details
Keywords: by Scott Van Voorhis
  • 11 Feb 2011
  • Working Paper Summaries

Leviathan as a Minority Shareholder: A Study of Equity Purchases by the Brazilian National Development Bank (BNDES), 1995-2003

Keywords: by Sergio G. Lazzarini & Aldo Musacchio
  • 18 Mar 2024
  • Research & Ideas

When It Comes to Climate Regulation, Energy Companies Take a More Nuanced View

Common wisdom holds that oil and gas companies, electric utilities, and other industries known for their large carbon emissions generally oppose clean energy policies. Now, a study of corporate advocacy spanning 30 years reveals that many companies are more flexible... View Details
Keywords: by Desmond Dodd; Energy; Utilities
  • 02 Apr 2015
  • Research & Ideas

Digital Initiative Summit: Companies Must Forget—and Borrow

As companies ride the digital wave, many find that switching up old, tired practices and deviating from the norm can be crucial to survival. But sometimes things can be taken too far. During the Digital Initiative Summit at Harvard... View Details
Keywords: by Dina Gerdeman; Education; Advertising