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  • 15 Aug 2024
  • Op-Ed

Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

the trial runs. Technology: Use necessary technological tools to support assigned roles in crisis management, ensuring seamless operation and coordination, such as different modes of communication and... View Details
Keywords: by Hise Gibson and Anita Lynch
  • 09 Apr 2019
  • First Look

New Research and Ideas, April 9, 2019

(e.g., email addresses) at the time of checkout. Index soon added automated marketing tools and payment/security tools (e.g., encryption) to its product portfolio. However, selling to large retail chains had... View Details
Keywords: Dina Gerdeman
  • 31 Jan 2022
  • Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

unlearn, relearn, and embrace the latest and best practices. Curiosity and creativity are vital resources for a digitally mature company. Even with the View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • 09 Oct 2018
  • First Look

New Research and Ideas, October 9, 2018

minutes at minimal cost with no branding or design skills required. As it sets out to raise its Series B, the founders make some critical changes to their business model, moving to a subscription model and adding additional products View Details
Keywords: Dina Gerdeman
  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

https://www.hbs.edu/faculty/Pages/item.aspx?num=53493 November–December 2017 Harvard Business Review Why Every Organization Needs an Augmented Reality Strategy By: Porter, Michael E., and James E. Heppelmann... View Details
Keywords: Carmen Nobel
  • 16 Jul 2025
  • Podcast

Cisco's alignment strategy: Coordinating workforce and operations

The benefits of cross-function collaboration, with Francine Katsoudas, executive vice president and chief people, policy, and purpose officer, and Jeetu Patel, president and chief product officer. How better integration within the corporate stack improves flexibility. View Details
  • 24 Jun 2013
  • Working Paper Summaries

The Entrepreneurial Gap: How Managers Adjust Span of Accountability and Span of Control to Implement Business Strategy

Keywords: by Robert L. Simons
  • Research Summary

Overview

Grant uses a combination of laboratory and field experiments to harness consumers' cognitive and affective resources to increase their well-being. Consumers make countless daily decisions in the pursuit of happiness -- whether and how to spend or save their money, what... View Details
Keywords: Well-being; Judgment And Decision Making; Health; Prosocial Behavior
  • 01 Sep 2018
  • News

September 2018 Alumni and Faculty Books

Forsythe stories feature a talented African American man, wrongfully imprisoned, who becomes a successful drug lord. The Carmichael stories feature two generations of Swedish immigrants in upstate New York, facing—or avoiding—the challenges that industrialization View Details
  • 2024
  • Working Paper

Demographically Biased Technological Change

By: Victor Manuel Bennett, John-Paul Ferguson, Masoomeh Kalantari and Rembrand Koning
Who gets the jobs that automation creates? A consensus has begun to emerge that said technologies complement rather than substitute for labor. However, they also shift the demand for specific types of skills and other worker competencies. Such shifts imply unequal... View Details
Keywords: Technological Innovation; Employment; Equality and Inequality; Demographics
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  • 04 Dec 2024
  • Podcast

Hospitality at work: Bridging opportunity and innovation

How do you foster inclusion, economic mobility, and a sense of purpose across a global organization with both franchise and direct employees? Laura Fuentes, Hilton CHRO, on supporting frontline workers and promoting from within in a traditionally high-turnover... View Details
  • 12 Feb 2016
  • Op-Ed

The Real Jobs Tragedy in the US: We've Lost the Skills

of jobs over the past few decades. And while trade deals undoubtedly play a role in the global topography of jobs, today many American jobs may hang in the balance based upon a completely different factor: the availability of skilled... View Details
Keywords: by Joe Fuller and Matt Sigelman; Manufacturing; Electronics
  • September 2014
  • Case

OvaScience

By: G. Felda Hardymon, Tom Nicholas, Toby Stuart and Noah Fisher
In early April 2012, Michelle Dipp, MD, Ph.D, CEO and co-founder of OvaScience, had just received a buyout offer from PG Ventures, a private equit's first promising fertility treatment, AUGMENT (Autologous Germ-line Mitochondrial Energy Transfer), had the potential to... View Details
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  • 25 Sep 2024
  • Podcast

Collective counsel: Corporate law's changing workforce and culture

Vinson and Elkins' Keith Fullenweider on recruiting team players, boosting collaboration and soft skills through targeted training and mentorship, prioritizing mental health and work-life balance, automating judiciously, and making return-to-office work. View Details
  • Article

The Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel

By: Dennis Campbell and Frances X. Frei
This paper uses the context of online banking to investigate the consequences of employing self-service distribution channels to alter customer interactions with the firm. Using a sample of retail banking customers observed over a 30-month period at a large U.S. bank,... View Details
Keywords: Cost; Service Operations; Distribution Channels; Consumer Behavior; Internet and the Web; Banks and Banking; Technology Adoption; Service Delivery; Market Transactions; Market Participation; Profit; Retail Industry; Banking Industry; United States
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  • 01 Jun 2004
  • News

Teaching and Learning Center Established, Honors Christensen’s Legacy

will help strengthen the School’s long tradition of world-class teaching. The C. Roland Christensen Center for Teaching and Learning, scheduled to open this fall, will augment the already established HBS... View Details
Keywords: C. Roland Christensen; Chris Christensen; Colleges, Universities, and Professional Schools; Colleges, Universities, and Professional Schools
  • 05 Jul 2023
  • Cold Call Podcast

How Unilever Is Preparing for the Future of Work

Keywords: Re: William R. Kerr; Retail; Consumer Products
  • 14 Jul 2022
  • Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

automated vehicles to navigate for them. “The risk is that the promise of extensive automation may provide a false sense of security,” says Sadun. “Our findings suggest that some drivers are already easily... View Details
Keywords: by Jay Fitzgerald
  • 06 Apr 2020
  • Research & Ideas

Where Do Workers Go When the Robots Arrive?

computer science, actually emerge in regions that import less expensive goods from China. Service jobs like retail and restaurants fall slightly, but not in a statistically significant way, the researchers found. Robots on the march... View Details
Keywords: by Rachel Layne; Manufacturing
  • 12 Mar 2025
  • Podcast

Cal Newport on slow productivity and next-wave AI

Joe Fuller welcomes back the Georgetown computer scientist and leading observer of knowledge work, who reprises his argument against busyness as the default mode. Also, cracking the productivity code, parsing AI's potential, and better work-life balance. View Details