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  • All HBS Web  (381)
    • News  (71)
    • Research  (256)
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  • Faculty Publications  (150)

Show Results For

  • All HBS Web  (381)
    • News  (71)
    • Research  (256)
    • Events  (9)
    • Multimedia  (1)
  • Faculty Publications  (150)
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  • 20 Aug 2013
  • First Look

First Look: August 20

Lakhani, and Michael E. Menietti Abstract—Tournaments are widely used in the economy to organize production and innovation. We study individual contestant-level data from 2,796 contestants in 774 software View Details
Keywords: Anna Secino
  • 19 Jan 2023
  • Research & Ideas

What Makes Employees Trust (vs. Second-Guess) AI?

When an algorithm recommends ways to improve business outcomes, do employees trust it? Conventional wisdom suggests that understanding the inner workings of artificial intelligence (AI) can raise confidence in such programs. Yet, new... View Details
Keywords: by Rachel Layne
  • 26 May 2015
  • First Look

First Look: May 26

case examines an exciting new approach to health care that will help care providers identify when hospice services are the appropriate type of care for patients. The company, Medalogix, already has a product on the market that uses a proprietary View Details
Keywords: Sean Silverthorne
  • 23 Jul 2013
  • First Look

First Look: July 23

reviews for their competitors. Such review fraud undermines the trustworthiness of consumer reviews and constitutes a major risk factor for review sites. In this paper, we investigate review fraud on the popular consumer review site Yelp. We construct a novel View Details
Keywords: Anna Secino
  • 13 Jan 2023
  • Research & Ideas

Are Companies Actually Greener—or Are They All Talk?

Most companies now account for social good in their financial reports in some way, but with regulation scattershot and evolving, it’s complicated for investors to assess so-called ESG reports. The disclosures, known as Environmental, Social, and Governance reports,... View Details
Keywords: by Rachel Layne
  • 28 Nov 2018
  • HBS Case

On Target: Rethinking the Retail Website

mistake of treating their online unit as a mere add-on to the store. Target, by contrast, spent much time focusing on how data could be used specifically to help build its web arm. And the retailer was careful to establish the value of... View Details
Keywords: by Dina Gerdeman; Retail
  • 09 Jan 2020
  • Book

Rethinking Business Strategy in the Age of AI

algorithms make decisions, even for a few seconds, you open yourself up to all kinds of challenges. Consumer privacy and cybersecurity are huge ones. Companies are vulnerable to people coming in and stealing View Details
Keywords: by Dina Gerdeman
  • 18 Jan 2022
  • Research & Ideas

How Eliminating Non-Competes Could Reshape Tech

Second, advanced software algorithms and data-based artificial intelligence algorithms account for increasing amounts of trade secrets in technology. These technologies rely on massive stores of distributed... View Details
Keywords: by Kristen Senz; Technology
  • 22 Oct 2019
  • Research & Ideas

Use Artificial Intelligence to Set Sales Targets That Motivate

goes, the right algorithm will use the data to generate a number for each employee. That figure can include an overall target, as well as specific targets for each product line to maximize an employee’s... View Details
Keywords: by Michael Blanding
  • 15 Sep 2022
  • Research & Ideas

Looking For a Job? Some LinkedIn Connections Matter More Than Others

and anecdotal information, but despite having over 65,000 citations in the last 50 years, there have been no large-scale experimental causal tests of this theory as it relates to employment.” Enlisting a LinkedIn algorithm To put the... View Details
Keywords: by Michael Blanding
  • 14 Nov 2017
  • First Look

New Research and Ideas: November 14, 2017

https://www.hbs.edu/faculty/Pages/item.aspx?num=53493 November–December 2017 Harvard Business Review Why Every Organization Needs an Augmented Reality Strategy By: Porter, Michael E., and James E. Heppelmann Abstract—While the physical world is three-dimensional, most... View Details
Keywords: Carmen Nobel
  • Research Summary

Overview

By: Roberto Verganti
Roberto’s research focuses on how to create innovations that are meaningful for people, for society, and for their creators. He explores how leaders and organizations generate radically new visions, and make those visions come real. His studies lie at the intersection... View Details
Keywords: Integrated Design; Strategy; Design Thinking; Innovation; Artificial Intelligence; Design; Technology; Leadership; Innovation Strategy
  • 05 May 2022
  • HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

than 70 percent of Black, Latinx, and rural workers from landing jobs, even though they may have the actual skills to do the required work. Many companies rely on machine learning algorithms that automatically weed out job applicants who... View Details
Keywords: by Jay Fitzgerald
  • 21 Jul 2021
  • Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details
Keywords: by Kristen Senz
  • 28 Jul 2020
  • Research & Ideas

Racism and Digital Design: How Online Platforms Can Thwart Discrimination

inclusive design choices in a forthcoming article in the journal Marketing Intelligence Review. What follows is a condensed version: Build awareness. Digital platform builders must recognize how their design choices and algorithms can... View Details
Keywords: by Kristen Senz; Travel; Entertainment & Recreation; Service
  • 01 Mar 2011
  • First Look

First Look: March 1

Duke KominersHarvard Business School Case 911-033 Describes a wallet maker's application of seven Internet marketing technologies: display ads, algorithmic search, sponsored search, social media, interactive content, online distributors,... View Details
Keywords: Sean Silverthorne
  • 24 Apr 2019
  • Research & Ideas

The 'Amazon Effect' Is Changing Online Price Competition—and the Fed Needs to Pay Attention

phenomena.” “In a world with online competition, we need to reconsider what makes prices sticky, not just across time but also across locations.” Cavallo focuses on multichannel retailers—those that have an online presence but sell most goods offline—because they are... View Details
Keywords: by Roberta Holland; Retail
  • 20 Nov 2019
  • Research & Ideas

It's No Joke: AI Beats Humans at Making You Laugh

each other for longer than five years. First, the participants rated jokes on a scale from “extremely funny” to “not funny at all.” Then, after seeing their partners’ ratings for four of the jokes, they predicted their partners’ ratings for eight more jokes. Meanwhile,... View Details
Keywords: by Dina Gerdeman
  • 30 May 2024
  • Research & Ideas

Racial Bias Might Be Infecting Patient Portals. Can AI Help?

messages. That’s part of the reason the authors say there may be other factors besides direct racial bias driving the results—and a key reason that they are keen to explore this data in future research. One potential factor they... View Details
Keywords: by Ben Rand; Health
  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

responsiveness seems to have an even bigger impact on profitability,” Gupta says. Don’t change customers, change algorithms Applying both factors to data from a European television service company, for... View Details
Keywords: by Michael Blanding; Retail; Service; Financial Services
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