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Show Results For
- All HBS Web
(1,219)
- People (9)
- News (406)
- Research (397)
- Events (1)
- Multimedia (9)
- Faculty Publications (44)
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- 28 Feb 2022
- Research & Ideas
How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels
administration at Harvard Business School, and Tami Kim, assistant professor at University of Virginia-Darden, conducted the research. The findings come at a time when many companies are taking a hard look at whether their interactions... View Details
Keywords: by Pamela Reynolds
- 18 Jul 2011
- Research & Ideas
Looking in the Mirror: Questions Every Leader Must Ask
importance of asking subordinates for coaching. The more senior you are in a company, the fewer senior executives and peers are able to effectively observe and coach you. Kaplan gives advice on several techniques that leaders can use to... View Details
Keywords: by Carmen Nobel
- 16 Oct 2017
- Research & Ideas
The Most Successful Startups Have Hands-On Founders
parties, so it may take one founder seeking out another for a more in-depth talk, says Koning, whose research examines how businesses depend on the distribution of knowledge, technology, and people across firms. “When you think about... View Details
Keywords: by Dina Gerdeman
- 16 May 2023
- In Practice
After Silicon Valley Bank's Flameout, What's Next for Entrepreneurs?
stabilized, First Republic’s weakness, which prompted a hasty sale to JPMorgan Chase, portends continued headwinds for startups seeking investors. Julia Austin: Take stock on how to manage in times of crisis When the SVB situation... View Details
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
movies. Another success is how airlines have trained us all to take part in cleaning the plane before landing. During the final approach, a flight attendant asks over the P.A. that we pass our trash and unused items to a crew member in... View Details
Keywords: by Dina Gerdeman
- 16 Jan 2006
- Research & Ideas
Adam Smith, Behavioral Economist?
discuss her research and the enduring power of Adam Smith's ideas. Ann Cullen: How did you and your coauthors come to be interested in this lesser known publication of Adam Smith? Nava Ashraf: Several years ago while taking a graduate... View Details
Keywords: by Ann Cullen
- 16 Jul 2020
- Research & Ideas
Restaurant Revolution: How the Industry Is Fighting to Stay Alive
producers who supply the industry. Equally hit are supply chain partners who move goods across the country. "It’s going to take some time to retool operating models to be able to succeed in this new environment.” Coming into 2020,... View Details
- 29 Mar 2022
- Book
5 Qualities That Help Companies Thrive for Decades—Even Centuries
successful women. Zia Mody, a founding and senior partner of law firm AZB & Partners, suggests it’s not enough to just bring women into the organization; mentors must actively guide their growth. For example, her firm has a structured program in place to provide... View Details
Keywords: by Sean Silverthorne
- 21 Mar 2018
- Research & Ideas
Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity
iStock Thinking about the fast-approaching era of artificial intelligence, employers rejoice in the increases to productivity such tools could bring, while workers are more likely to calculate the time left before R2-D2 takes over their... View Details
- 14 Jul 2003
- Research & Ideas
Understaffed and Overworked: What Now?
and shows your commitment to the organization. What you take away from Andrus's story and how you apply the advice of the experts, only you can determine. But almost everyone should be able to pull at least... View Details
Keywords: by Paul Michelman
- 08 Apr 2014
- First Look
First Look: April 8
the labor market but do not result in weaker political preferences for redistribution. August 2013 Harvard Business Review 15 Rules for Negotiating a Job Offer By: Malhotra, Deepak Abstract—The author, a professor of negotiation at Harvard Business School, offers... View Details
Keywords: Sean Silverthorne
- 02 Apr 2020
- What Do You Think?
What Are Lessons for Leaders from This Black Swan Crisis?
small rock together.” WH Kolkman added: “We also need to give more attention to mitigation, which will be greatly helped by cooperation, resilience, innovation, pragmatism and speed. In a crisis like this, perfection is the enemy of effectiveness.” View Details
Keywords: by James Heskett
- 24 Jul 2018
- First Look
New Research and Ideas, July 24, 2018
other-focused perspective taking, which mediates the effect of interpersonal contact on trust accuracy. We then show that it is specifically because of verbal cues, rather than visual cues, that brief interpersonal contact enables other-focused perspective View Details
Keywords: Dina Gerdeman
- 30 Sep 2019
- Book
6 Steps to Building a Better Workplace for Black Employees
workers and offers advice to black employees who seek to advance in their careers. It also provides these recommendations for companies that are intent on building diverse workplaces: 1. Encourage employees to talk about race After two... View Details
Keywords: by Dina Gerdeman
- 12 Aug 2019
- Research & Ideas
How Scale Changes a Manager's Responsibilities
recognize and try to stay ahead of these changes brought by scale. Here is advice for the CEO/founders of early-stage companies, but it also applies to leaders of any scaling organization, even inside a large corporate entity. Leadership... View Details
Keywords: by Julia Austin
- 12 Dec 2005
- Research & Ideas
Using the Law to Strategic Advantage
Moreover, moral and ethical considerations may decisively influence how the law is applied. As a result, purely technical legal advice is often inadequate. CEOs should be looking for lawyers with wisdom and the courage to push back if... View Details
- 01 Sep 2021
- Op-Ed
How Women Can Learn from Even Biased Feedback
is a well-documented phenomenon. Women are less likely to receive specific feedback tied to work outcomes, while men are more likely to get the advice they need to move to the next level of seniority in their organization. When giving... View Details
Keywords: by Francesca Gino
- 08 Sep 2014
- Research & Ideas
The Strategic Way To Hire a Sales Team
Too often, there's a huge gap between a company's overall business strategy and the way its salesforce operates in the field. In fact, says Frank V. Cespedes, articles and books about strategy rarely take sales into consideration at all.... View Details
Keywords: by Carmen Nobel
- 07 Nov 2012
- HBS Case
HBS Cases: Sir Alex Ferguson--Managing Manchester United
Alex, I jumped at the chance. I figured I would undoubtedly learn a great deal about what it takes to lead and manage a sports team, and that indeed proved to be the case. Q: The case reads as if you were able to attend some matches in... View Details
- 23 Apr 2018
- Research & Ideas
Sponsorship Programs Could Actually Widen the Gender Gap
Public Accountants. Yet women make up less than 20 percent of partners in accounting firms. To address the stubborn gender gap, a growing number of companies have adopted formal sponsorship programs, in which a seasoned manager officially View Details
Keywords: by Carmen Nobel