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  • All HBS Web  (1,003)
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    • News  (235)
    • Research  (538)
    • Multimedia  (4)
  • Faculty Publications  (174)
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  • 12 Jul 2006
  • Research & Ideas

Competition the Cure for Healthcare

destroy value by adding administrative costs and leads to structures involving health plans and providers and other actors, which are misaligned with patient value. In a world of zero-sum competition, for example, providers will... View Details
Keywords: by Roger Thompson; Health
  • 09 Sep 2008
  • First Look

First Look: September 9, 2008

agencies. While negative ratings may "shame" firms that are performing poorly, the threat of regulatory action and the presence of "low hanging fruit" are important drivers of how firms respond to information-based... View Details
Keywords: Sean Silverthorne
  • 22 Jul 2002
  • Research & Ideas

How Business Strategy Tamed the “Invisible Hand”

1930s, where it was noticed that direct labor costs tended to decrease by a constant percentage as the cumulative quantity of aircraft produced doubled. Learning effects figured prominently in wartime production planning efforts. World... View Details
Keywords: by Pankaj Ghemawat
  • 02 Mar 2012
  • Working Paper Summaries

Short-Termism, Investor Clientele, and Firm Risk

Keywords: by Francois Brochet, Maria Loumioti & George Serafeim
  • June 2016
  • Teaching Note

HubSpot: Lower Churn through Greater CHI

By: Jill Avery, Asis Martinez Jerez and Thomas Steenburgh
HubSpot, a web marketing startup selling inbound marketing software to small- and medium-sized businesses, is under pressure from its venture capital partners to rapidly acquire new customers and to maintain a low level of customer churn. The B2B SaaS company is in the... View Details
Keywords: CRM; Customer Acquisition; Customer Retention; Churn Management; SaaS Business Models; Customer Lifetime Value; Venture Capital; Startup; Software; Monitoring And Control; Marketing; Customer Relationship Management; Marketing Strategy; Accounting; Technology Industry; United States
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Avery, Jill, Asis Martinez Jerez, and Thomas Steenburgh. "HubSpot: Lower Churn through Greater CHI." Harvard Business School Teaching Note 116-051, June 2016.
  • 30 Nov 2016
  • Op-Ed

Where Could More Regulation Help Small Businesses? Online Lending.

dialogue. Those same lessons apply to the rise of online lending. Focused regulation is needed both to better protect small business borrowers from predation, and to make it easier for emerging fintech players to grow responsibly. Our Regulatory View Details
Keywords: by Karen Mills and Brayden McCarthy; Financial Services
  • August 2002 (Revised February 2005)
  • Case

Gillette Company (D): Implementing Change

By: Rosabeth M. Kanter
How a strategic change agenda is implemented depends on leaders below the top in every function and geographic region translating the agenda into actions. But those actions do not always unfold as planned. This case examines the first 16 months of a turnaround from the... View Details
Keywords: Business History; Competitive Strategy; Strategic Planning; Change Management; Organizational Design; Organizational Culture; Organizational Change and Adaptation; Behavior; Leading Change; Retail Industry
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Kanter, Rosabeth M. "Gillette Company (D): Implementing Change." Harvard Business School Case 303-035, August 2002. (Revised February 2005.)
  • December 2007
  • Background Note

Tools and Tactics for Transformation: Three "Whats" and Three "Hows"

By: James K. Sebenius and Stephen Friedman
Important transformation at Goldman Sachs, where one of the authors was Chairman, required analysis, political leadership, and management in order to fundamentally shift the strategy, people, and culture on a sustainable basis. After describing the actions needed to... View Details
Keywords: Negotiation Tactics; Business Strategy; Organizational Culture; Transition; Strategic Planning; Core Relationships; Multinational Firms and Management; Leadership Style; Organizational Change and Adaptation; Private Equity
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Sebenius, James K., and Stephen Friedman. Tools and Tactics for Transformation: Three "Whats" and Three "Hows". Harvard Business School Background Note 908-028, December 2007.
  • 18 Jul 2011
  • Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

and fail to delegate them to others? Do you focus most of your time on the tasks you really do enjoy, at the same time leaving other important functions unattended? Ask yourself these questions, face up to the answers, and then-if necessary-develop an View Details
Keywords: by Carmen Nobel
  • 2019
  • Book

Patient Capital: The Challenges and Promises of Long-Term Investing

By: Victoria Ivashina and Josh Lerner
There has never been a greater need for long-term investments. And it is increasingly unlikely that the public sector will be willing or able to fill the gap. Those best positioned to address the long-run needs are likely to be the pools of capital in the hands of... View Details
Keywords: Long-term Investing; Large Investors; Capital; Investment; Strategic Planning; Problems and Challenges; Opportunities; Society
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Ivashina, Victoria, and Josh Lerner. Patient Capital: The Challenges and Promises of Long-Term Investing. First ed. Princeton, NJ: Princeton University Press, 2019.
  • 18 Sep 2014
  • Working Paper Summaries

Institutional Strategies in Emerging Markets

Keywords: by Christopher Marquis & Mia Raynard
  • 11 Apr 2007
  • Research & Ideas

Adding Time to Activity-Based Costing

of the company's actual economics. Once managers see what causes them to make or lose money, they easily identify multiple actions that transform loss or break-even operations into profitable ones. The View Details
Keywords: by Sarah Jane Gilbert
  • 25 Apr 2007
  • Research & Ideas

Feeling Stuck? Getting Past Impasse

rich text where others struggle. In phase 6 some people find that actually taking action is what stops them. They can do all the analysis and introspection, but when it comes time to stop and "do it"—ask for the promotion, buy... View Details
Keywords: by Martha Lagace
  • March 2014 (Revised October 2014)
  • Teaching Note

ISS A/S: The Buyout

By: Lucy White and Carsten Bienz
Provides the opportunity to value a leveraged buyout; and to examine the nature and extent of a company's responsibilities to its bondholders. Here, the context is a "going private" transaction in Europe, where the financing plan called for the addition to the... View Details
Keywords: LBO; Private Equity; Contracts; Global Business; International Business; Finance; Ethics; Law; Service Industry; Europe
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White, Lucy, and Carsten Bienz. "ISS A/S: The Buyout." Harvard Business School Teaching Note 214-066, March 2014. (Revised October 2014.)
  • February 2014 (Revised October 2014)
  • Case

ISS A/S: The Buyout

By: Clayton Rose, Carsten Bienz and Lucy White
Provides the opportunity to value a leveraged buy-out; and to examine the nature and extent of a company's responsibilities to its bondholders. Here, the context is a "going private" transaction in Europe, where the financing plan called for the addition to the... View Details
Keywords: LBO; Private Equity; Contracts; Global Business; International Business; Finance; Ethics; Law; Service Industry; Europe
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Rose, Clayton, Carsten Bienz, and Lucy White. "ISS A/S: The Buyout." Harvard Business School Case 214-027, February 2014. (Revised October 2014.)
  • 12 Aug 2002
  • Op-Ed

Using Big Business to Fight Poverty

combat these scourges is for rich countries to double their foreign aid budgets, and Gordon Brown, the United Kingdom's chancellor of the exchequer, has called for a new Marshall Plan to fight poverty. Both initiatives are misguided,... View Details
Keywords: by George C. Lodge
  • April 2006
  • Case

Adrian Ivinson at the Harvard Center for Neurodegeneration and Repair

By: Robert Steven Kaplan and Ayesha Kanji
Adrian Ivinson is the director of Harvard Center for Neurodegeneration and Repair (HCNR), a not-for-profit research center at the Harvard Medical School (HMS). The center was started in late 2000 with a gift of $37.5 million from an anonymous donor. Its mandate was to... View Details
Keywords: Leadership Style; Power and Influence; Organizational Culture; Research and Development; Nonprofit Organizations; Motivation and Incentives; Change Management; Alignment; Collaborative Innovation and Invention; Health Industry; Massachusetts
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Kaplan, Robert Steven, and Ayesha Kanji. "Adrian Ivinson at the Harvard Center for Neurodegeneration and Repair." Harvard Business School Case 406-111, April 2006.
  • 25 Apr 2014
  • Research & Ideas

To Pay or Not to Pay: Argentina and the International Debt Market

Editor's note. Argentina is in the midst of a continuing saga regarding its 2002 default on its sovereign debt, a case that the US Supreme Court will decide soon. HBS finance professor Laura Alfaro, who served from 2010 to 2012 as Minister of National View Details
Keywords: by Laura Alfaro
  • April 1998
  • Case

Jim Lyons and GenRad

Lyons, currently CEO of Harry Gray Associates, a consulting and investment firm, had just been approached by an executive recruiter representing GenRad, a 78-year-old electronics company headquartered in Concord, MA. The company, which manufactured integrated software... View Details
Keywords: Technology; Management Succession; Personal Development and Career; Consulting Industry; Massachusetts
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Zschau, Ed, and Matt Verlinden. "Jim Lyons and GenRad." Harvard Business School Case 698-095, April 1998.
  • 2020
  • Discussion Paper

Acting Now While Preparing for Tomorrow: Competitiveness Upgrading Under the Shadow of COVID-19

By: Christian H.M. Ketels and Peter Clinch
This paper aims to provide policy makers, especially those focused on the longer-term growth potential of their countries, with an initial framework to think about their action priorities in the context of the overall COVID-19 response. Our focus is on the... View Details
Keywords: Competitiveness; COVID-19 Pandemic; Competition; Government Administration; Health Pandemics; Economy; Supply Chain; Safety
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Ketels, Christian H.M., and Peter Clinch. "Acting Now While Preparing for Tomorrow: Competitiveness Upgrading Under the Shadow of COVID-19." Discussion Paper, Institute for Strategy and Competitiveness, Boston, MA, US, 2020.
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