Publications

01 Oct 2007
Research & Ideas

Encouraging Dissent in Decision-Making

can embrace these contradictions and make trade-offs to accommodate them. Adds Tushman, "Some groups 'exploit' and some 'explore,' and you don't want to mix them. The locus of these controversial issues is thus at the highest... View Details

Keywords: by Garry Emmons

Web

Rising Leaders for Social Impact Forum | Social Enterprise | Harvard Business School

and moving forward Note: We may not be able to accommodate all interested students. We will be able to confirm participation in mid-September. Want to learn more? Reach out to the Social Enterprise Initiative: se@hbs.edu . INITIATIVES... View Details

Web

Buy Now, Pay Later: Credit in a Consumer Society

not quite, within financial reach of the mass of the consuming public. New credit practices, like the installment plan, helped to bridge the gap. New credit practices were also necessary to accommodate the new employment structures of... View Details

24 Jan 2005
Research & Ideas

Rethinking Activity-Based Costing

example, if the customer service department gets a new database system, the reps may be able to perform a standard credit check in 20 minutes rather than 50 minutes. To accommodate the improvement, just change the unit time estimate to 20... View Details

Keywords: by Robert S. Kaplan & Steven R. Anderson

16 Jul 2020
Research & Ideas

Restaurant Revolution: How the Industry Is Fighting to Stay Alive

have shifted to takeout and delivery and enhanced their ability to accommodate curbside pickup and entryway handoff. Some developed takeout offerings of chef-prepared family style meals including wholly or partially prepared multi-meal... View Details

Keywords: by Michael S. Kaufman, Lena G. Goldberg, and Jill Avery; Food & Beverage

29 Aug 2022
Op-Ed

Income Inequality Is Rising. Are We Even Measuring It Correctly?

inequality over time, researchers often use the Gini coefficient to capture the concentration of income in geographic locations. And in many cases, the Gini coefficient is a useful metric that accommodates such comparisons. However, the... View Details

Keywords: by Jon M. Jachimowicz, Kristin Blesch, and Oliver P. Hauser

Web

Virtual Job Search Teams - Alumni

change?* Where are you in the search process?* Please indicate what weekdays and/or times work best with your schedule. Note that the team meets for two hours weekly over the course of four weeks (i.e. Tuesdays, 12pm-2pm). We will do our best to View Details

November 2010 (Revised April 2011)
Case

Aman Resorts

By: Eugene Soltes and Aldo Sesia

This case describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman's... View Details

Keywords: Business Model; Customer Focus and Relationships; Customer Satisfaction; Globalized Firms and Management; Employees; Service Delivery; Business Strategy; Accommodations Industry

20 Dec 2010
Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

maximum throughput in terms of the number of ships. Rather, the reason is that 35 percent of the planet's commercial shipping consists of ships too large to fit through the current locks, and Panama wants a piece of that business. The current locks measure 1,050' x... View Details

Keywords: by Sarah Jane Gilbert; Transportation

Web

Esteves Hall | About

campus. Esteves Hall’s living and group spaces accommodate participants in a comfortable, high-quality, technology-rich environment with collaborative work spaces and lounges. The transformative renovation was achieved through the use of... View Details

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

closed a number of stores with less traffic to better enable deliveries to seniors, those with disabilities, and those in quarantine or self-isolation. Connect emotionally. To accommodate such demands, firms such as Deliveroo, Uber Eats,... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

24 Jan 2011
HBS Case

Terror at the Taj

On November 26, 2008, 175 people died in Mumbai, India, when 10 terrorists simultaneously struck sites. Of the five locations—all well-known landmarks—the beautiful domes of the hotel known as the Taj Mahal Palace and Tower would become most closely associated with the... View Details

Keywords: by Julia Hanna; Accommodations

22 Oct 2021
Research & Ideas

Want Hybrid Work to Succeed? Trust, Don’t Track, Employees

Many employees are seeking a permanent change to their schedules and companies are adapting. A recent McKinsey survey found that 90 percent of companies are willing to accommodate them with plans for hybrid workplaces. "You have to trust... View Details

Keywords: by Michael Blanding

March 2008
Case

Shangri-La Hotels

By: Dennis Campbell and Brent Kazan

In November 2006, Symon Bridle, the newly appointed chief operating officer of Shangri-La Hotels and Resorts, was thinking about a number of organizational issues that presented challenges to Shangri-La's rapid expansion strategy. There were three major issues at hand:... View Details

Keywords: Employees; Growth and Development Strategy; Standards; Service Delivery; Organizational Culture; Accommodations Industry; China; Europe; North America

25 May 2021
Research & Ideas

White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap?

White people who host rental properties on Airbnb earn significantly more per year than Black hosts, but a “race blind” pricing algorithm could help close that income gap, new research shows. Black hosts who rely on Airbnb’s algorithm to set enticing prices instead of... View Details

Keywords: by Lane Lambert; Accommodations; Accommodations

01 Dec 2023
News

Engaging Students More Deeply

Students at Success Academy stay more focused on the dot rug. Photo courtesy HBS Multimedia Development To tell the compelling stories of a developer working to revitalize Miami Beach, a Maine lobsterman confronting the economic risks of climate change, and a charter... View Details

Keywords: April White

September–October 2021
Article

Frontiers: Can an AI Algorithm Mitigate Racial Economic Inequality? An Analysis in the Context of Airbnb

By: Shunyuan Zhang, Nitin Mehta, Param Singh and Kannan Srinivasan

We study the effect of Airbnb’s smart-pricing algorithm on the racial disparity in the daily revenue earned by Airbnb hosts. Our empirical strategy exploits Airbnb’s introduction of the algorithm and its voluntary adoption by hosts as a quasi-natural experiment. Among... View Details

Keywords: Smart Pricing; Pricing Algorithm; Machine Bias; Discrimination; Racial Disparity; Social Inequality; Airbnb Revenue; Revenue; Race; Equality and Inequality; Prejudice and Bias; Price; Mathematical Methods; Accommodations Industry

SSRN

Find at Harvard

September 2017 (Revised November 2018)
Case

Marriott International: The Next 90 Years

By: Chiara Farronato and Gary Pisano

The case examines how Marriott should respond to the potential threats from new home-sharing platforms and the rise of online travel agencies. In 2017 Marriott was the largest hotel chain, with more than one million rooms and 7% of worldwide room supply. In the... View Details